Manx Telecom

@AndyBridson Good morning, we are sorry to hear that you have had a horrendous experience. Our complaints email address is complaints@manxtelecom.com. Kind regards MT

@manxtelecom Please could you provide contact details of your complaints Dept? I’ve had a horrendous experience with both consumer and enterprise sales over the last two months.

Big news for Manx Telecom We’re joining forces with @jtglobalgroup, supported by @CVCpartners, to create a stronger, future-ready telecoms provider for the Isle of Man and beyond.

@HipnoGray Hi HipnoGray, Manx Telecom are not charging for Manx.net emails. After more than two decades supporting the service, Manx Telecom are stepping away and Junara, who already power the platform, will be taking full management of the service.

@3FMradio @BBCIsleofMan How can @manxtelecom justify £65 a year (discounted) or £79 a year just for email. That is almost as much as Amazon Prime 😨😨

@Heveningham This ensures customers can continue using their @manx.net email address with specialist management and security, securing the future of the platform for customers who wish to use it. 2/2

@Heveningham Hi @Heveningham, to make this clear, Manx Telecom are not charging for Manx.net emails. After more than two decades supporting the service, Manx Telecom are stepping away and Junara, who already power the platform, will be taking full management of the service. 1/2

@manxtelecom @Manx What is this? Manx Telecom haven’t subsided anything. Customers PAY for this service in their bills. I certainly won’t be paying for email and I hope nobody else does either.

Keep your @manx.net email by registering with Junara from 21 Oct 2025. Register now & pay by Tue 20 Jan 2026, or prepay. Subscription starts Wed 21 Jan 2026. Unregistered/unpaid accounts suspended from 21 Jan. Details: manx.net (we won’t send links in emails).

22 additional apartments or flats around the Island can now enjoy the benefits of fibre. You can check if fibre is available to your property at mt.im/fibre or contact 624624.

34 additional apartments or flats around the Island can now enjoy the benefits of fibre. New releases in Port Erin, Peel, Onchan and Douglas. You can check if fibre is available to your property at mt.im/fibre or contact 624624.

Please note our reception will close at 15:00 today and tomorrow (Friday). We apologise for any inconvenience caused.

21 additional properties around Onchan can now enjoy the benefits of fibre. Get future ready at mt.im/fibre or contact 624624.

59 additional properties around Ramsey can now enjoy the benefits of fibre. Get future ready at mt.im/fibre or contact 624624.

149 additional properties around Cronk Y Berry can now enjoy the benefits of fibre. Get future ready at mt.im/fibre or contact 624624.

70 additional properties around Castletown can now enjoy the benefits of fibre. Get future ready at mt.im/fibre or contact 624624.

252 additional properties around Port Erin can now enjoy the benefits of fibre. Get future ready at mt.im/fibre or contact 624624.

The forecast is showing a chance of thunder over the Island as the weather breaks. Be prepared... see our top tips on how to prevent damage to equipment connected to your telephone line. youtube.com/shorts/TTT5VSO… mt.im/thunderstorms

We are aware of an issue caused by a fallen tree in the Maughold area which is affecting Copper and Fibre services. As a result, customers will see an outage from 09:45 whilst repairs are being carried out. We apologise for any inconvenience and will update as we learn more.

@SholtoDouglas5 Hi, thanks for getting in touch and sorry to hear you've been scammed. This would need to be through law enforcement as we would not be able to give out customer details. If you can get them to contact us directly that would be best. JQ

@manxtelecom Hello, I am in Australia and have been badly scammed by an organisation. One person used a mobile no that seems to be one of yours. Can I get help to pin down the individual. I can get law enforcement to contact you if that helps.

We are aware of an issue with Manx.net. Engineers are currently working on a solution as a priority. We apologise for any inconvenience caused.

Our HQ reception will be closed from 12.30 today and throughout the afternoon. We apologise for any inconvenience caused. If you have any queries or need support, please phone our team on 624624 or call in to our Strand Street shop and the team will be happy to help.

UPDATE 22:00 - Engineers have resolved the issue with the mobile network and services are now recovering. Engineers will continue to monitor throughout the weekend. We apologise for the inconvenience this evening and thank everyone for their patience. Have a great weekend!

We are aware of an issue impacting mobile data for some customers. Our engineers are currently looking into the problem and we'll issue an update shortly once we understand more. We apologise for the inconvenience caused.