Ofgem
12.9K posts

Ofgem
@ofgem
We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system.
London, Cardiff & Glasgow انضم Nisan 2009
885 يتبع45.4K المتابعون

There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers.
To see if you qualify for support, click here ⬇️
ow.ly/Lb6s50YhEy7

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If you’re in debt your supplier has to support you to get on top of your payments.
You can find info on the protections in place for customers who owe money here: ow.ly/4r8v50Yr6F4
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Myths about net zero and the power grid can cause confusion.
Read an article from Ofgem’s Deputy Director for Strategic Planning and Connections explaining the facts, what’s changing and how the grid supports Britain’s energy transition:
ow.ly/zCUQ50Yy1U3
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Your supplier is a good first point of contact for any questions or issues you have with your energy bill.
You can find out who supplies your energy here: ow.ly/ZmxR50Y5n03

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Your energy supplier should be your first point of contact if you have a problem with their service – they must have an adequate complaints process.
For advice on how to contact them and get the support you need, look here: ow.ly/a1QU50YhFra

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Non-domestic energy supplier, Farringdon Energy will pay £525k and it's director has agreed to resign for serious and persistent mismanagement that led to customers being overcharged.
Read more about our investigation here ow.ly/TwOm50YwIFk

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New results from Ofgem’s Energy Consumer Satisfaction Survey:
✅ Overall supplier satisfaction: 81% (stable)
✅ Customer service satisfaction: 77% (all‑time high)
We want to do more to improve support and outcomes for customers.
More: ow.ly/Jk7E50YwI2U

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Do you have credit on your energy account?
It's good to learn how account balances work, why it might be a good idea to build up credit and how to get a refund if you think your current or previous supplier owes you money.
You can find out more here: ow.ly/370q50Y15Br

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🚨 Tampering with your meter is illegal and could be dangerous.
Meter tampering causes one death every 10 days in the UK.
Discover the signs of meter tampering here: ow.ly/kmzz50YhFmA

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We know that the ongoing conflict in the Middle East is concerning.
In the short term, households on standard variable tariffs are protected by the energy price cap until the end of June.
Advice and more: ow.ly/aHnP50YtmrT

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The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝
By joining, you can receive tailored assistance from your energy supplier to meet your specific needs.
Learn more: ow.ly/cfTs50VyOhs

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Let’s help each other to be #EnergyAware – do you have friends, family or neighbours who might need:
🟠 Extra support in a power cut
🟠 Help to avoid energy scams
🟠 Energy saving home improvements to keep them safe and warm
Think about how you can offer support.

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Have you fallen behind on paying your energy bills?
🟠 Free debt advice here ow.ly/1bXf50Uv0AP
🟠 Check your eligibility for extra support here ow.ly/M20E50Uv0AN
🟠 Find out about grants available to pay off debts here
ow.ly/CoSV50VwuV4

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