Boots

@nymphe16 Hi, If you require further assistance you can contact us over the phone. Please call our customer care team on one of the numbers below: *UK Contact Number:* 0345 070 8090 or email us boots.customercare_team@boots.co.uk Thanks, Robin twitter.com/messages/compo…

@BootsUK Your DM is not open for sending messages for me

@nymphe16 Hi, Thanks for getting in touch. Please send us a DM with your full name, order number and either your email address or your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK I can not reach your costumer service. I've made an online shopping and my sunscreen expired dates are March 2026. I'd like to get a refund.

@lozzzajay Hi, We're sorry to hear this, please send us a DM so that we can look into this. Please include your email address, full name, Advantage Card Number and date of birth. We need this to verify your details and access your account. Thanks, Peter

@BootsUK hi i had a £4.50 worth of points offer if you spend £45 on my boots app, i spent £40 in store and it says the offer has been used but i didnt spend enough and ive not had any points added. Can the offer be added back as im planning to do a £100+ order today, thank you

@ruthm4x Hi, Sorry it is not available on the website at the moment. Thanks for taking the time to let me know. I’m really sorry for the trouble this has caused. Thanks, Robin

@BootsUK It's not out of stock, I can't find it at all on the website. Please can you find it & give me a link to it.

@BootsUK bought these a few weeks ago, now I can't find them on your website. Do you have a link please?

@penny_grant Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address or your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK What is happening in the Pudsey store? Last few times I’ve been in I’ve waited ages, staff in short supply and look stressed, no apology for wait or any positive interaction. Never known it like this! Do you need to put in more staff???

@_ViewFromHere Hi, To help us keep your details safe, please remove your personal information from your post and send it to us via DM instead. Thanks, Robin twitter.com/messages/compo…

@BootsUK Done all this Rob, swoosh though, what can you possibly do, replace my missing product? I repeat, pointless - would be my word against the ship wouldn't it, except, who would truly bother reaching out for a handful (15) of missing Milk Thistle tablets, unless it was genuine 🙄

@tomwilson02 Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address or your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK Can we not DM? I thought you were able To help as you asked for my order number etc?

@BootsUK how do I cancel an order? I didn’t realise the delivery date was not for another week.

@tomwilson02 Hi, If you require further assistance you can contact us over the phone. Please call our customer care team on one of the numbers below: *UK Contact Number:* 0345 070 8090 Or Email us: boots.customercare_team@boots.co.uk Thanks, Robin

@BootsUK It’s not letting me DM you using that link

@_ViewFromHere Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address or your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK Pointless

@hookedbydebs Hi, Thanks for getting in touch. Please send us a DM with your full name and either your email address or your home address so we can process this request for you. Thanks, Robin twitter.com/messages/compo…

@BootsUK I need urgent help with an address correction for a guest order. Could you please open your DMs so I can share my case number and order details? Thank you!

@woodwardm Hi, Mike, Indeed it is - please DM us with some more details about your query, and we'll see what we can advise. Thanks, Huw

@BootsUK Is this the correct chat/channel for transferring points to different advantage card?

@LaurenH26325839 Hi, Lauren, sorry to hear that; please DM us the order number plus the full name, billing address & contact number on the order (for data security) and we'll be able to look into it. Thanks, Huw

@BootsUK so, your courier @RoyalMail decided to deliver my parcel to the wrong address. The “proof of delivery” doesn’t show a door, a house number, a person or have a signature. I don’t have my £70 item yet your customer service are basically saying it’s tough. where do I stand?

@IanOTimelord Hi, Please contact the store directly. Thanks, Customer Care

@BootsUK Had to have an eyelash removed at your market street store yesterday. My eye is still saw. Do I need an appointment to go back??

@Racing_KLR Hi, I have logged this as a formal complaint, and we’ve shared your feedback with the right team to investigate. Our complaints process helps our internal team review your feedback so we can improve how we do things in the future. Thanks, Zain

@BootsUK I have sent DM with my details

@BootsUK Again this week the lift in the Weymouth boots is out of order again😡😡😡 how do you expect the elderly, disabled and people with mobility problems to get up the stairs to get to the pharmacy?😡😡 this store is so badly designed!! it is getting beyond a joke now!!

@Racing_KLR Hi To help me log this complaint for you, please share the following details: Full name Contact telephone number Email address. I will then pass this forward for you. Once again thank you so much for bringing this to our attention. Thanks, Zain

@BootsUK Sent

@paulmunz Hi, Our online and in‑store prices may vary, as they are managed separately. This means the price you see online may not always be the same as the price in store. Thanks, Amarpritt

@BootsUK why can it be cheaper online than in store

@wrightemma429 Hi, We're sorry to hear this, please send us a DM so that we can look into this for you. Please include your email address, full name and order Number. We need this to verify your details and access your account. Thanks, Peter

@BootsUK I was unable to collect a parcel and it has been returned but I still haven’t had a refund.