Eastern Bank

@Pete08424674465 We understand you are frustrated and apologize for the transaction issue you experienced. We’d appreciate the opportunity to look into this further and assist you. If you would like additional support, please email your contact information to socialwebteam@easternbank.com.

Hey I said on my last post you’d love to hear about how you could address my issue then didn’t reaspond. Perhaps you missed it. Let me repost it here Why not talk about it here? I’m happy to share- What you do- deny a critical business transaction at 3 am that attempts to go through, you send me an email to “keep me safe from fraud” at 3am while I’m asleep and freeze my account. What I do- I call and spend an hour on hold, literally beg your crew to fix this because it’s killng me financially What you do- oh sure we will fix that. No problem What I do- let me have another debit card just in case these idiots screw up again What you do a month later- see the exact same transaction that caused you brilliant lightbulbs to freeze my card “to keep me safe” last month… only this time you upped your game. You not only killed the card required for the transaction you also killed the other card. I guess it was the most effective way to have a maximally negative experience so, I mean props for that What I do- realize you could care less so I share my experience here where you have to pretend to care

Equal Pay Day is a powerful reminder that pay equity is essential to building stronger, more inclusive work environments. By advancing transparency and equity, we can help create a future where everyone is valued—and paid—fairly. #EqualPayDay #PayEquity #TransparencyMatters

@Pete08424674465 Hi Pete. We're sorry to hear you're experiencing difficulties, and we’d like to help. Please email your contact information to socialwebteam@easternbank.com, and a team member will reach out to assist you further.

@easternbank By far the worst bank I’ve ever dealt with. Yikes.

Thanks to everyone who joined us for our Voices of the Commonwealth Town Hall, hosted in partnership with the BPA. We were proud to bring together leaders across government, media, technology, and finance for a thoughtful discussion on leadership, equity, and community.

Join us in congratulating Jennifer Wambold on her promotion to EVP, Chief People Officer and appointment to Eastern’s Management Committee. bit.ly/3NZYwYE

Congratulations to Isis Ortiz-Belton on being named to the Color Magazine Powerlist Best Under 40! We’re proud to celebrate this well-deserved recognition. #colormagazinepowerlist #commerciallending

We’re honored to be named Corporate Partner of the Year at the 1st Annual Massachusetts LGBTQ+ Business Awards by the Massachusetts LGBT Chamber of Commerce. 🌈 Thank you for this meaningful honor—and congratulations to all of this year’s inspiring awardees.

We stopped by WPRI today to visit our friends on the Rhode Show! Watch here: bit.ly/4lFehRd #WPRI #womenshistorymonth #joinusforgood

On Wednesday, March 4th, our Cambridge Trust Team was honored to host a the first of our series Women in Wealth panel at the Women's Lunch Place in Boston, especially during #WomensHistoryMonth.

We are proud to finance 775 Huntington Avenue in Boston’s Mission Hill neighborhood. In partnership with Roxbury Tenants of Harvard Association, the 13-story project will deliver 112 homes. Read more here: bit.ly/4dgBvuC

We're pleased to welcome Judith L. Bomster as Senior Vice President, Senior Trust Officer at Cambridge Trust Wealth Management. She brings 25+ years of experience in trusts, estates, and special needs planning. Read more on our website.

Strong communities start with dedicated people. Today we’re celebrating our 2,100+ employees who show up every day for our customers, support 600+ community organizations, & give back year round through volunteer hours. We’re grateful for everything you do—today and every day.

Eastern Bank and the Eastern Bank Foundation were proud to join YMCA leaders, Kelly Ayotte, and community partners for the ribbon-cutting celebration of the expanded early education center at the YMCA of Greater Nashua. 🧡💙 #YMCAofGreaterNashua #JoinUsForGOOD

Closing out Black History Month reflecting on the voices and actions that brought our allyship theme to life. Allyship is action—365 days a year—as we build a workplace and community where everyone belongs and thrives. 💙 #BlackHistoryMonth

We’re excited to officially welcome customers from HarborOne Bank to Eastern Bank! We are proud to expand our footprint into Southern Massachusetts and add presence in Rhode Island. Still have questions? bit.ly/3Y49K14

@WildewoodIT Hi, we are so sorry to hear this and will share your feedback with the appropriate area. If you need help, please contact us at 1-800-EASTERN (327-8376) or send your contact info to socialwebteam@easternbank.com and we'll be in touch. Thanks.

@easternbank while I empathize with the difficulty you are facing trying to run your business after an historic snowstorm, it does not absolve you from the poor planning you did planning and executing the migration of your HarborOne customers.

Due to the ongoing impact of the snowstorm and for the safety of our customers and colleagues, locations on Cape Cod will remain closed Wednesday, February 25. Click here for details: easternbank.com/alerts. All other locations will be open during regular business hours.

@Jebotaa Hi Jessica, we apologize for your experience and would like to assist. Please email us your full contact info at SocialWebTeam@easternbank.com, and team member will be in touch. Thanks.

@easternbank should make sure you have enough customer service representatives to help with HarborOne transition… This is ridiculous.. no answer and no call backs?? System hangs up on you.

Locations in RI and select locations in MA will remain closed for the entire day. Please check easternbank.com/alerts for a list of impacted branches. As always, you can access your account 24/7 with Eastern Mobile & Online Banking®.

To check openings for your specific location, please visit easternbank.com/locations As always, you can access your account 24/7 with Eastern Mobile & Online Banking®. Customer Service at 1-800-EASTERN (327-8376) is also available during regular business hours.