SupportNinja

We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉 With 231% 3-year growth, @SupportNinja is ranked No. 2254. Learn more 👀 hubs.li/Q02L8p490 #SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth

Why do so many SaaS companies wait until the last minute to consider renewals? Outsourcing renewals helps companies shift from reactive to proactive, ensuring consistent, personalized customer touchpoints. 🔗 hubs.li/Q048wFFf0

Innovation decisions quietly shape outsourcing outcomes. Move too fast and you add risk across workflows, security, and CX. Move too slowly and you lose efficiency and scale. 🧠 + 🤖 working together drives real progress. 🔗 hubs.li/Q048wnq60

Ticket deflection is often framed as a cost-saving tactic, but the real impact shows up in how customers experience your brand. When AI, content, workflows, and escalation paths align, self‑service becomes a helpful first stop, not a dead end. 🔗 hubs.li/Q047WGNs0

CX issues frequently show up as volume problems, but they often start as visibility problems. 👀 This benefits administrator cut status-check calls by 25% with simple, automated updates. 🔗 hubs.li/Q047WzcH0

400+ CX leaders just sent a clear message about the future of outsourcing: more vendors, rising satisfaction, fragile loyalty, AI that’s live (but hard to scale), and a clear winner — humans + AI. See how these 6 signals reshape your strategy 👇 hubs.li/Q047NCdp0

Growing fast, but partner onboarding slowing you down? This fitness subscription brand cut partner launch time from 12+ days to under 6 with SupportNinja. 🔗 hubs.li/Q047DqB60

Scaling CX requires more than adding capacity. Tech-enabled outsourcing builds the foundation for consistent performance as you grow — by aligning systems, workflows, and people so growth adds value, not friction. 🔗 hubs.li/Q047Dn7B0

Trust is built across the entire journey. Before purchase 🛍️ Checkout 🔒 After delivery 📬 Returns 🔄 SupportNinja COO + CFO Jacob Moelter shares how brands reinforce trust at every step. 🔗 hubs.li/Q0478JgB0

Trust in ecommerce is built in the messy middle of the journey. Checkout friction, support responses, and returns experiences shape whether customers stay or leave. 🔗 hubs.li/Q0478VBm0

AI is reshaping CX, but SupportNinja CEO Craig Crisler says the real progress comes from how teams use it. In Forbes Technology Council, he shares why why AI works best when it cuts busywork so humans can focus on real customer interactions. 🔗 hubs.li/Q046_MGx0

If your AI strategy doesn’t start with privacy, it’s already outdated. 📉🤖 SupportNinja CTO Ken Braatz lays out a framework for privacy-first CX framework where every automation, redaction, and insights protect customer trust by design. 🔄🔐 🔗 hubs.li/Q046_JQH0

Customer satisfaction starts with the systems behind your CX. SupportNinja helped a cybersecurity compliance platform strengthen technical support with call listening, targeted coaching, and clearer queues — consistently beating a 4.90 CSAT target. 🔗 hubs.li/Q046LZFN0

Wrapping up a great week at Enterprise Connect. A great reminder that the biggest breakthroughs in CX come from honest conversations, shared lessons, and leaders willing to challenge the status quo. Grateful for the conversations and looking forward to continuing them. ✨

Manual workflows slowing down key CX or hiring moments? ⏱️ We helped a background screening platform automate ops for faster turnarounds, fewer errors, and scalable growth. 🔗 hubs.li/Q046Dk5t0

Improving CX QA visibility With NinjaAI QA, this SupportNinja client: 📊 Scored 100% of interactions 🧠 Flagged sentiment shifts before they became issues 🎯 Delivered faster, more targeted coaching All while keeping their traditional QA program 🔗 hubs.li/Q046p57Y0

Enterprise Connect is full of thoughtful CX conversations this week. SupportNinja’s Sarah Caminiti and Sohaani Cicconi are connecting with leaders across the industry about AI strategy, leadership alignment, and the future of CX. 👏 #EnterpriseConnect

SupportNinja Head of Business Transformation Sarah Caminiti presents today at Enterprise Connect. 🎤 ❝The Transformation Paradox: Why Playing Small Kills Big Change❞ 📍 EC HQ — Booth 627 ⏰ 5:30 p.m. 🔗 hubs.ly/Q046cr020

SupportNinja CEO Craig Crisler highlights a shift in how leading organizations approach AI in CX. The strongest programs start with clear goals and defined use cases before introducing new technology. AI readiness comes down to operational clarity. 🔗 hubs.li/Q0466R3z0

SupportNinja Head of Business Transformation Sarah Caminiti pesents at Enterprise Connect » ❝The Transformation Paradox: Why Playing Small Kills Big Change.❞ 🗓 Tues. 3/10 📍 Hot Takes & Cold Drinks at EC HQ — Booth 627 ⏰ 5:30 p.m. 🔗 hubs.li/Q0465y280

❝We use AI to empower our people, combining intelligent technology with a human first model. By making our team an order of magnitude better, we drive real value for your customers.❞ hubs.li/Q045X95s0