Halfords

66.1K posts

Halfords banner
Halfords

Halfords

@Halfords_uk

Follow us for motoring & cycling inspiration. Stores | Garages | Mobile Experts.Customer Service: Monday - Sunday: 8am-8pm Chat here: https://t.co/x1HaFKxgUr

参加日 Haziran 2009
3.1K フォロー中61.6K フォロワー
Halfords
Halfords@Halfords_uk·
@wally_walcott Hi Ian, Thank you for contacting us. I hope you're well. Please can we ask you to clear your cache and cookies before trying again. If the issue persists, please let us know. Thank you, Courtney
English
0
0
0
1
Ian W
Ian W@wally_walcott·
@Halfords_uk trying to clean my windows and need to buy some more Autoglym fast glass but I am unable to add to the basket?? Just getting a white box Halfords is there a problem ??
Ian W tweet media
English
2
0
1
25
Halfords
Halfords@Halfords_uk·
Hi Georgia, we have to speak to the account holder to confirm they are happy to speak with us to provide any details on a booking or order number for data protection. Once the main account holder has given authorisation to speak with someone else on their behalf we can then discuss this further with the named person they provide. Thanks, Ruth
English
1
0
0
3
Georgia Lewis
Georgia Lewis@georgialewis76·
@Halfords_uk Hi Ruth, my husband managed to fix it when he got in from work. But I had the booking reference number, his email address, I could have provided the address, numberplate, make, model & colour of the car that was un-driveable and parked at said address. Where's the security risk?
English
3
1
1
7
Georgia Lewis
Georgia Lewis@georgialewis76·
@Halfords_uk The tyre fitter has engaged our handbrake too hard and now I can't release it. So I can't drive the car. But your call centre refused to help me because the booking is in my husband's name and he's at work, even though I had the booking reference number. Really?
English
7
1
3
138
Halfords
Halfords@Halfords_uk·
@FergggLFC Please DM us with your order number, full name, email address and post code we can take a look for you. Thanks, Ruth
English
0
0
0
3
Fergggg⚽️
Fergggg⚽️@FergggLFC·
@Halfords_uk policy for cancelling orders is ridiculous. Placed an order 20mins ago, called to cancel order as the website doesn’t work properly for starters, to then be told order can’t be cancelled as it’s a home delivery. That’s madness
English
3
1
1
15
Halfords
Halfords@Halfords_uk·
Hi, thank you for getting in touch. Once an order has been placed we are unable to cancel this depending on the status. However, you are able to refuse delivery and once scanned back in warehouse a full refund will be issued. I can certainly look into this for you, if you can please provide your order number, full name, email address and post code ? Thanks, Ruth
English
0
0
0
2
Halfords
Halfords@Halfords_uk·
Hi Richard, thank you for getting in touch and sorry to see you have been unable to get in touch. You can contact us on any of the platforms on the below link, or send us a DM with the details and we can certainly look into this for you. Please provide full details on your DM if you choose to do this, along with your full name, email address, post code and any booking numbers or order numbers you may have. help.halfords.com/wss/getting-in… Thanks, Ruth
English
3
0
0
26
Richard Basnett
Richard Basnett@BasnettRick·
@Halfords_uk Absolute scam artists, I was ripped off for brake discs when I didn’t need them and now it is almost impossible to get in touch with them.
English
0
0
0
26
Georgia Lewis
Georgia Lewis@georgialewis76·
This is a scam. They hung up after I offered to give the booking reference number after they tried to get bank information off me. I hope to get a real response from @Halfords_uk ASAP.
English
3
0
0
1.8K
Halfords
Halfords@Halfords_uk·
@georgialewis76 Hi Georgia, thank you for getting in touch and sorry to see the issue you face with your hand brake. We can certainly look into this for you, however due to security reasons we would have to speak to the named person the booking first. If your husband can get in touch on any of the platforms below, once security has been passed he can authorise us to speak with you on his behalf. help.halfords.com/wss/getting-in… Thanks, Ruth
English
0
0
1
979
Halfords
Halfords@Halfords_uk·
Hi Maria, thank you for getting in touch. I hope you are well. if you can please confirm your reason for contact, along with your full name, email address and post code, along with any booking or order numbers you may have, I can certainly try my best to get you sorted. Thanks, Ruth
English
2
0
0
18
Maria Tennant
Maria Tennant@lizziequigley77·
@Halfords_uk how do I get through to a human to speak to?? Your customer service is appalling.
English
6
1
2
62
Halfords
Halfords@Halfords_uk·
Hi, thank you for getting in touch and sorry to see you wish to cancel your order. We can certainly look into this for you however once an order has been actioned we are usually unable to stop the process. If the bike arrives and you wish to return, you can refuse the delivery and the refund will be issued once back in our warehouse. If you can please confirm your full name, email address, post code and order number I can look into the status for you? Thanks, ruth
English
0
0
0
12
Vaaibhav Desai
Vaaibhav Desai@vaaibhav·
@Halfords_uk I placed an online order for a bike yesterday, and need to cancel it. Your chat team are making it impossible!! Sending me round in circles, just giving me the same story on repeat. Can someone help?? It can’t be this difficult
English
3
0
0
27
Halfords
Halfords@Halfords_uk·
@tattoosandtans Hi Abi, Thank you for contacting us. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney
English
0
0
0
12
Abi Elizabeth
Abi Elizabeth@tattoosandtans·
@Halfords_uk I'm currently appealing a parking fine from Halfords Autocentre, when I had worked carried out on my vehicle at... Halfords Autocentre!!
English
1
0
0
19
Halfords
Halfords@Halfords_uk·
@TT3993 Hi, thank you for getting in touch and sorry to see the issue you face with your trade card prices. If you can please DM us with the details please, along with your email address, full name and contact number we can look into this for you. Thanks, Ruth
English
0
0
0
17
TT
TT@TT3993·
@Halfords_uk What's the point of a trade card when I use it and you increase the store prices. Just the usual ripoff. I shopped elsewhere.
English
1
0
0
21
Halfords
Halfords@Halfords_uk·
HI, thank you for getting in touch and sorry to see you wish to raise a complaint with us. We do not have an email address for initial contact, however you can raise a case with us on any of the platforms on the below link - help.halfords.com/wss/getting-in… If you would like to provide the details to me, full name, email address, contact number and any order numbers or booking reference you have, I can raise and look into this for you. Thanks, Ruth
English
1
0
0
43
Lizzie :
Lizzie :@mini_llama_13·
@Halfords_uk can I have an email address to raise a complaint please?
English
4
0
1
29
Halfords
Halfords@Halfords_uk·
@Danw8kk Hi Dan, Thank you for contacting us. I hope you're well. The Uckfield store does open at 8 am, except on a Sunday or a Bank Holiday. These are the only days the store opens later. Thank you, Courtney
English
0
0
0
36
Dan
Dan@Danw8kk·
@Halfords_uk your Uckfield branch doesn’t open until 9am Mon-Friday -your website says from 8am
English
1
0
0
14
Halfords
Halfords@Halfords_uk·
@albacat88 Hi Lyn, Thank you for reaching out and I am so sorry to hear this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney
English
0
0
0
18
Lyn Reid B.A., B.N., B.Sc.
Lyn Reid B.A., B.N., B.Sc.@albacat88·
@Halfords_uk your message to DM has disappeared it was the Elgin store in Moray Scotland and here is the receipt because I can’t find a DM button!
Lyn Reid B.A., B.N., B.Sc. tweet media
English
3
0
0
46
Lyn Reid B.A., B.N., B.Sc.
Lyn Reid B.A., B.N., B.Sc.@albacat88·
@Halfords_uk bought a battery from Halfords because it came with a 4 year warranty. Its now stopped holding a charge after 2years. Dropped it off for testing last week with the promise the store would phone. A week has passed no phone call so went back to the store. The store assistant confirmed it would not hold a charge and would need replaced but it was NOT covered by the warranty!!!! Will never buy another battery or product from Halfords.
English
2
0
0
62
Halfords
Halfords@Halfords_uk·
@ihategreedypeep Hi, Thank you for contacting us. I hope you're well. Please can you DM us yout postcode and we can look further into this for you. Thank you, Courtney
English
0
0
0
16
I hate greedy people
I hate greedy people@ihategreedypeep·
@Halfords_uk Trying to order 4 x tyres with you. Only being offered a mobile fitting service? Is there anywhere I can go in harlow area
English
1
0
0
19
Halfords
Halfords@Halfords_uk·
Parking question… what’s your go-to move? 🚘 Reverse bay park, front bay park, or parallel park? 👀 #parking #car #halfords
English
5
0
0
1.4K
Halfords
Halfords@Halfords_uk·
@LouiseRRPLj Hi Louise, Please could you DM us with more information and we can look further into this for you. Thank you, Courtney
English
0
0
0
19
Louise
Louise@LouiseRRPLj·
Trying to make a complaint and your website keeps giving me the forbidden request message. @Halfords_uk staff in local store won’t help.
English
1
0
0
12
Halfords
Halfords@Halfords_uk·
@redraclette Hi, Thank you for contacting us. I hope you're well. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney
English
0
0
0
15
Ripe
Ripe@redraclette·
@Halfords_uk hey, when you do MOTs, it would be great if you could work through them in the slot assigned and then let the owner drive them once done. Having to wait until the end of the hour is about as customer unfriendly as you could make it!
English
1
0
0
17
Halfords
Halfords@Halfords_uk·
@Buckstewerbuck1 Hi, Thank you for contacting us. I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney
English
1
0
0
24
The Chinese Don Juan
The Chinese Don Juan@Buckstewerbuck1·
@Halfords_uk orde a kids bike monday ..told will come thursday..actually arrives friday..faulty....cant get another one til following thursday. Its terrible service for sure. Upsetcl daughter...no present on her birthday
English
3
0
1
18
Halfords
Halfords@Halfords_uk·
@xDeliTremensx Hi Deli, Thank you for contacting us. I hope you're well. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney
English
0
0
0
13
Deli Tremens
Deli Tremens@xDeliTremensx·
@Halfords_uk an utter disgrace, since march I have been back and forth, the break of our Hamax trailer broke. I keep being told that @ZyroFisher is not giving you an answer. How is this even possible???!! This needs to escalate as the store in Twickenham keeps dragging it!
English
2
0
0
30