Halfords

@wally_walcott Hi Ian, Thank you for contacting us. I hope you're well. Please can we ask you to clear your cache and cookies before trying again. If the issue persists, please let us know. Thank you, Courtney

@Halfords_uk trying to clean my windows and need to buy some more Autoglym fast glass but I am unable to add to the basket?? Just getting a white box Halfords is there a problem ??

Hi Georgia, we have to speak to the account holder to confirm they are happy to speak with us to provide any details on a booking or order number for data protection. Once the main account holder has given authorisation to speak with someone else on their behalf we can then discuss this further with the named person they provide. Thanks, Ruth

@Halfords_uk Hi Ruth, my husband managed to fix it when he got in from work. But I had the booking reference number, his email address, I could have provided the address, numberplate, make, model & colour of the car that was un-driveable and parked at said address. Where's the security risk?

@Halfords_uk The tyre fitter has engaged our handbrake too hard and now I can't release it. So I can't drive the car. But your call centre refused to help me because the booking is in my husband's name and he's at work, even though I had the booking reference number. Really?

@FergggLFC Please DM us with your order number, full name, email address and post code we can take a look for you. Thanks, Ruth

@Halfords_uk policy for cancelling orders is ridiculous. Placed an order 20mins ago, called to cancel order as the website doesn’t work properly for starters, to then be told order can’t be cancelled as it’s a home delivery. That’s madness

Hi, thank you for getting in touch. Once an order has been placed we are unable to cancel this depending on the status. However, you are able to refuse delivery and once scanned back in warehouse a full refund will be issued. I can certainly look into this for you, if you can please provide your order number, full name, email address and post code ? Thanks, Ruth

Hi Richard, thank you for getting in touch and sorry to see you have been unable to get in touch. You can contact us on any of the platforms on the below link, or send us a DM with the details and we can certainly look into this for you. Please provide full details on your DM if you choose to do this, along with your full name, email address, post code and any booking numbers or order numbers you may have. help.halfords.com/wss/getting-in… Thanks, Ruth

@Halfords_uk Absolute scam artists, I was ripped off for brake discs when I didn’t need them and now it is almost impossible to get in touch with them.

Bank holiday + a heatwave… what’s everyone doing today? ☀️🚗 #uk #heatwave #summer #halfords

@georgialewis76 ...touch on any of the platforms below, once we have checked security he can authorise us to speak with you on his behalf. help.halfords.com/wss/getting-in… Thanks, Ruth

This is a scam. They hung up after I offered to give the booking reference number after they tried to get bank information off me. I hope to get a real response from @Halfords_uk ASAP.

@georgialewis76 Hi Georgia, thank you for getting in touch and sorry to see the issue you face with your hand brake. We can certainly look into this for you, however due to security reasons we would have to speak to the named person the booking first. If your husband can get in touch on any of the platforms below, once security has been passed he can authorise us to speak with you on his behalf. help.halfords.com/wss/getting-in… Thanks, Ruth

Hi Maria, thank you for getting in touch. I hope you are well. if you can please confirm your reason for contact, along with your full name, email address and post code, along with any booking or order numbers you may have, I can certainly try my best to get you sorted. Thanks, Ruth

@Halfords_uk how do I get through to a human to speak to?? Your customer service is appalling.

Hi, thank you for getting in touch and sorry to see you wish to cancel your order. We can certainly look into this for you however once an order has been actioned we are usually unable to stop the process. If the bike arrives and you wish to return, you can refuse the delivery and the refund will be issued once back in our warehouse. If you can please confirm your full name, email address, post code and order number I can look into the status for you? Thanks, ruth

@Halfords_uk I placed an online order for a bike yesterday, and need to cancel it. Your chat team are making it impossible!! Sending me round in circles, just giving me the same story on repeat. Can someone help?? It can’t be this difficult

@tattoosandtans Hi Abi, Thank you for contacting us. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk I'm currently appealing a parking fine from Halfords Autocentre, when I had worked carried out on my vehicle at... Halfords Autocentre!!

@TT3993 Hi, thank you for getting in touch and sorry to see the issue you face with your trade card prices. If you can please DM us with the details please, along with your email address, full name and contact number we can look into this for you. Thanks, Ruth

@Halfords_uk What's the point of a trade card when I use it and you increase the store prices. Just the usual ripoff. I shopped elsewhere.

HI, thank you for getting in touch and sorry to see you wish to raise a complaint with us. We do not have an email address for initial contact, however you can raise a case with us on any of the platforms on the below link - help.halfords.com/wss/getting-in… If you would like to provide the details to me, full name, email address, contact number and any order numbers or booking reference you have, I can raise and look into this for you. Thanks, Ruth

@Halfords_uk can I have an email address to raise a complaint please?

@Danw8kk Hi Dan, Thank you for contacting us. I hope you're well. The Uckfield store does open at 8 am, except on a Sunday or a Bank Holiday. These are the only days the store opens later. Thank you, Courtney

@Halfords_uk your Uckfield branch doesn’t open until 9am Mon-Friday -your website says from 8am

@albacat88 Hi Lyn, Thank you for reaching out and I am so sorry to hear this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk your message to DM has disappeared it was the Elgin store in Moray Scotland and here is the receipt because I can’t find a DM button!

@Halfords_uk bought a battery from Halfords because it came with a 4 year warranty. Its now stopped holding a charge after 2years. Dropped it off for testing last week with the promise the store would phone. A week has passed no phone call so went back to the store. The store assistant confirmed it would not hold a charge and would need replaced but it was NOT covered by the warranty!!!! Will never buy another battery or product from Halfords.

@ihategreedypeep Hi, Thank you for contacting us. I hope you're well. Please can you DM us yout postcode and we can look further into this for you. Thank you, Courtney

@Halfords_uk Trying to order 4 x tyres with you. Only being offered a mobile fitting service? Is there anywhere I can go in harlow area

Parking question… what’s your go-to move? 🚘 Reverse bay park, front bay park, or parallel park? 👀 #parking #car #halfords

@LouiseRRPLj Hi Louise, Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

Trying to make a complaint and your website keeps giving me the forbidden request message. @Halfords_uk staff in local store won’t help.

@redraclette Hi, Thank you for contacting us. I hope you're well. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk hey, when you do MOTs, it would be great if you could work through them in the slot assigned and then let the owner drive them once done. Having to wait until the end of the hour is about as customer unfriendly as you could make it!

@Buckstewerbuck1 Hi, Thank you for contacting us. I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk orde a kids bike monday ..told will come thursday..actually arrives friday..faulty....cant get another one til following thursday. Its terrible service for sure. Upsetcl daughter...no present on her birthday

@xDeliTremensx Hi Deli, Thank you for contacting us. I hope you're well. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk an utter disgrace, since march I have been back and forth, the break of our Hamax trailer broke. I keep being told that @ZyroFisher is not giving you an answer. How is this even possible???!! This needs to escalate as the store in Twickenham keeps dragging it!