Steffan Goold

@clgrv @SW_Help 😭

@steffangoold @SW_Help Hi just to let you know, they told us (on board) it’s now stopping at Woking. After we’d left. Well done @SW_Help yet again.

@SW_Help are taxis now authorised between Waterloo and Haslemere?

@SW_Help @SW_Help I was on a train to Southampton which was due to stop at Woking and then Woking was cancelled as a stop. How do people get to Woking, Guildford, Haslemre etc??

@SW_Help @SW_Help so how do I get there?

@SW_Help there are no trains running between Waterloo and Haslemere, are taxis now authorised from Waterloo to Haslemere?

@SW_Help Correction, diverting after Woking.

@SW_Help Are taxis authorised between Woking and Haslemere? I am on the 16:30 service and which is diverting after Haslemere. Thanks

@SW_Help hi, are travel cards which expire today extended and valid for travel tomorrow also due to the disruption today? Thanks

@SW_Help I arrived at 19:45. Thanks

@steffangoold The taxi claim is not in place from Guildford to Haslemere but the station staff should help you get to Haslemere, may I ask what you have been advised at the station? ^MC

@SW_Help hi, are taxis authorised between London and Haslemere due to the cancellations? Thanks

@SW_Help They said the last service left at 7.24 and there should be one at 8.56.

@SW_Help I spoke to station staff and they also said taxis have not been authorised but all trains out of Waterloo seem to be delayed or cancelled.

@steffangoold Hi Steffan, when you get to Guildford station, please speak with the station staff and they will be able to help ^MC

@SW_Help Thank you for confirming, I am about to arrive at Guildford but there are currently no trains showing to Haslemere until 20.39 (if that leaves Waterloo on time). Are taxis now authorised from Guildford to Haslemere? Thanks

@steffangoold Hi Steffan, taxi claim-back is authorised between London Waterloo and Guildford. Make sure to book it between two stations and keep hold of your taxi receipt and train ticket. You can claim via the form linked here: southwesternrailway.com/contact-and-he… ^LB

@SW_Help please confirm I will be reimbursed for taxi between London and Haslemere due to the distribution? Thanks

@airmauritius I sent an email to your customer service on 9th May. I have followed up several time but have not had a response - please can you look into this urgently? Thank you

@seags @BenChamber6077 @BritishAirwSUCK @British_Airways Did you manage to find yours?

@BenChamber6077 @BritishAirwSUCK @British_Airways Don’t hold your breath for your bag. They lost ours and we had to basically find it ourselves. They don’t care unfortunately 😢

@British_Airways 55 hours of delays on 3 flights, 1 cancellation, 1 lost bag, 2 days stuck in Italy, 1 hour on a plane with no air con with a 5 month old baby and a 5 year old. I've travelled with BA for 25 years and have never had such a terrible experience... sort it out

@British_Airways my bags have been missing for 72 hours with no updates…please confirm that you comply with the Montreal Convention?

@British_Airways @British_Airways please confirm?

@British_Airways Neil, essentials is very ambiguous. I assume @British_Airways is complying with the Montreal Convention in relation to the financial amount that can be claimed? Please can you confirm this?

@British_Airways my bags have been missing for almost 48 hours and there have been no updates. The bag did not leave LCY, how do I get it? #balostbaggage @British_Airways

@leeatherton4 @British_Airways I am in the same boat, they really do not care!

@British_Airways What a diabolical farce of the company you are, flew out yesterday on BA173, you have lost our luggage, Zero communication, left numerous messages with your US Baggage line, no return of call. You literally have spoilt our holiday. Shameful customer service.