Metal Client Services

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Metal Client Services

Metal Client Services

@metalhelpsme

24 Hour Human Support for The Digital Banking Network by @MetallicusTDBN | Metal Pay | Metal X | Metal L0 | Metal L2 | WebAuth | Metal Dollar | XPR Network

San Francisco, US 가입일 Şubat 2020
20 팔로잉3.4K 팔로워
Metal Client Services
Metal Client Services@metalhelpsme·
@Viol57760 @Viol57760 Thank you for contacting us. We have received your email and will review it shortly. Please let us know if you have any additional information to share. Wishing you a wonderful weekend!
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Violeta Archer
Violeta Archer@Viol57760·
@metalhelpsme The Metal Pay seems to be down. Unable to access today, and I submitted a ticket through the proper channel.
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Dark thunder803
Dark thunder803@DThunder803·
@metalhelpsme so is whenever a manual review is required are your funds sent to a temporary wallet
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Metal Client Services
Metal Client Services@metalhelpsme·
@DThunder803 @DThunder803 I personally just responded to the email. There might be an issue with your email inbox. Can you please try sending us another request via a different email.
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Crypto_adjuster
Crypto_adjuster@DukesChief·
@MarshallHayner @paulgrey @metalhelpme where is my money and why it never reached my WebAuth but was confirmed on blockchain a day later it was sent to multiple wallets no body from support have reached out yet it all happens Friday
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Metal Client Services
Metal Client Services@metalhelpsme·
@DThunder803 Thank you for following up and providing your ticket numbers. We have received your email, and your case is currently under review by our team. We will reply back to you shortly.
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Metal Client Services
Metal Client Services@metalhelpsme·
@DThunder803 @DThunder803 Thanks for sharing the ticket numbers. Our team has just replied to your support ticket with an update. Please check your email inbox for our latest message and respond there so we can continue assisting you with the investigation. In case you are still having tro...
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Metal Client Services
Metal Client Services@metalhelpsme·
@DThunder803 @DThunder803 We understand this has been frustrating and we’re sorry for the delay. If you have already contacted us, please share your ticket number and we will get back to you as soon as possible.
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protonnz ⚛️
protonnz ⚛️@protonnz·
SimpleDEX Updates — March 7-13 Token Pages Redesign - Hero banner — graduated tokens with community banners now show a full-width hero image with token identity, price, and key stats overlaid - Live stats in hero — MCap, volume, holders, and buy/sell counts displayed right on the banner - Stats strip — supply, burned, unclaimed, traders, and token age shown in a compact horizontal row - "Unclaimed" tooltip explains what unclaimed tokens are (bonding curve holdings awaiting claim after graduation) - Buy/Sell labels — "51B/0S" replaced with clear "51 Buys / 0 Sells" labels - LP provider count now shown on the Pools page Token Supply & Burns - Circulating supply and burn tracking for all graduated tokens - "Burned" stat with percentage shown on token pages - Holder "% Supply" now uses circulating supply instead of hardcoded 1B - Unclaimed token tracking — shows how many tokens are waiting to be claimed post-graduation Multihop Trade Support - Multi-pool routed swaps now display as normal Buy/Sell (no more confusing "Multihop" labels) - Full backfill of historical multihop trades into the database - Multihop trades included in volume stats, trade history, PnL calculations, and tax exports Platform Audit & Reliability - 16 issues fixed from comprehensive platform audit (critical, medium, low severity) - Token trades no longer delayed 10-30s after graduation (removed blocking Hyperion timeout) - Fixed UNION ALL query bug that caused token trades to go missing - Chart defaults to 7D timeframe for better first impression - Scroll lock fix, stale state cleanup, endpoint default improvements - Pagination safety, null guards, and reliability fixes across indexer Better Error Messages - Network errors now show helpful guidance: "Could not reach the blockchain — try switching endpoints in Settings" - User-cancelled transactions no longer show error toasts - RAM errors suggest buying RAM with one-click action button Security & Moderation - Token contract whitelist — only approved contracts can create DEX pools (blocks malicious contracts) - Terms of Service strengthened with risk disclosures and liability limitations - Banner upload fix — no more black images from canvas optimization failures Analytics & Data - Daily stats history API with Analytics breakdown table - Pre-computed spotlight buys from DB — homepage loads faster, no Hyperion dependency - Offsite DB backup via GitHub release assets (disaster recovery) - Staging indexer for safe testing before production deploys AI Agent Docs (llms.txt) - Added portfolio, PnL, burns, and tax export endpoints - Anti-snipe protection documented (creator-only window, early bird caps) - Contract table quick reference for all simpledex + simplelaunch tables - Version header and "read full document" warning for AI agents Try it: dex.protonnz.com
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لاوا ٹھوکا
لاوا ٹھوکا@astghfrall78252·
@metalhelpsme Bro after clear cache now webauth not connected with metalx?? Now same issue just like swap do. When connect the wallet after authorisation open wallet option appear again and again but not connected with wallet.. Please solve i am early holder of $xpr $mtl $metal since 2017
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Metal Client Services
Metal Client Services@metalhelpsme·
We’re aware that some users are seeing a blank page in Metal Pay when withdrawing crypto assets ⚠️ This should be resolved by updating the Metal Pay app to the latest version in the App Store 📲 and making sure your iOS is updated to the latest available version 🔄 If you’re still experiencing issues after updating, please let us know 🙏
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