Metal Client Services

@Viol57760 @Viol57760 Thank you for contacting us. We have received your email and will review it shortly. Please let us know if you have any additional information to share. Wishing you a wonderful weekend!

@metalhelpsme The Metal Pay seems to be down. Unable to access today, and I submitted a ticket through the proper channel.

We’re aware that some users are still seeing a blank page even after updating the Metal Pay app and iOS to the latest versions. Our team is actively working on a fix. We appreciate your patience and understanding 🙏

@MarshallHayner @DavidMAntonelli @MetalBlockchain Hello, please feel free to submit an official ticket here: help.xprnetwork.org/hc/en-us/reque…

@XPRNetwork @Judahhasrisen @Judahhasrisen For the safety and security of your account and privacy, we cannot assist with this request over social channels. Therefore, we kindly ask you to contact us through the official channels: help.xprnetwork.org/hc/en-us/artic… We look forward to seeing you and helping you.

@Judahhasrisen @metalhelpsme

Create your own @XPRNetwork account today and enjoy free transactions across the network! Create your wallet and sign with YubiKey, FaceID, TouchID, Windows Hello.

@DThunder803 @DThunder803

@metalhelpsme so is whenever a manual review is required are your funds sent to a temporary wallet

@DThunder803 @DThunder803 I personally just responded to the email. There might be an issue with your email inbox. Can you please try sending us another request via a different email.

@DThunder803 @DThunder803 We've sent you multiple emails back referencing ticket #365888 & #366110. Can you please send us DM or reply to the email we've sent you. Thank you!

@DThunder803 @DThunder803 Could you kindly check the reply on ticket #365888, if you still can't see the reply, please create a new request here help.metalpay.com/hc/en-us/reque… Thank you for your patience.

@DThunder803 We have emailed you back twice since Friday . Please reply back to ticket #365888. We look forward to hearing from you.

@paulgrey @DukesChief @MarshallHayner @DukesChief For the safety and security of your account and privacy, we kindly ask you to contact us through the official channels: help.xprnetwork.org/hc/en-us/artic… We look forward to helping you.

@DukesChief @MarshallHayner @metalhelpsme

@MarshallHayner @paulgrey @metalhelpme where is my money and why it never reached my WebAuth but was confirmed on blockchain a day later it was sent to multiple wallets no body from support have reached out yet it all happens Friday

@DThunder803 Thank you for following up and providing your ticket numbers. We have received your email, and your case is currently under review by our team. We will reply back to you shortly.

@DThunder803 @DThunder803 Thanks for sharing the ticket numbers. Our team has just replied to your support ticket with an update. Please check your email inbox for our latest message and respond there so we can continue assisting you with the investigation. In case you are still having tro...

@DThunder803 @DThunder803 We understand this has been frustrating and we’re sorry for the delay. If you have already contacted us, please share your ticket number and we will get back to you as soon as possible.

@DThunder803 @DThunder803 Sorry for the frustration. We’re not able to review specific transactions through social media. If you’re receiving server errors when sending emails, please try submitting a ticket through our Help Center here: help.metalpay.com/hc/en-us/reque… or through the Metal Pay in-...

@DThunder803 @DThunder803 I'm sorry for the trouble cuased. For help with your specific transaction, please contact us through the Metal Pay Help Center so we can assist you further: help.metalpay.com/hc/en-us/reque…

@DThunder803 Hi there, funds are not sent to a temporary wallet during reviews. If you have questions about a specific transaction, please contact us through the Metal Pay Help Center so we can review it for you: help.metalpay.com/hc/en-us/reque…

@protonnz @Hash42024 Hi, for the safety and security of your account and privacy, we cannot assist with this request over social channels. Therefore, we kindly ask you to contact us through the official channels: help.xprnetwork.org/hc/en-us/artic… We look forward to seeing you and helping you.

@Hash42024 For issues relating to webauthwallet please contact @metalhelpsme

SimpleDEX Updates — March 7-13 Token Pages Redesign - Hero banner — graduated tokens with community banners now show a full-width hero image with token identity, price, and key stats overlaid - Live stats in hero — MCap, volume, holders, and buy/sell counts displayed right on the banner - Stats strip — supply, burned, unclaimed, traders, and token age shown in a compact horizontal row - "Unclaimed" tooltip explains what unclaimed tokens are (bonding curve holdings awaiting claim after graduation) - Buy/Sell labels — "51B/0S" replaced with clear "51 Buys / 0 Sells" labels - LP provider count now shown on the Pools page Token Supply & Burns - Circulating supply and burn tracking for all graduated tokens - "Burned" stat with percentage shown on token pages - Holder "% Supply" now uses circulating supply instead of hardcoded 1B - Unclaimed token tracking — shows how many tokens are waiting to be claimed post-graduation Multihop Trade Support - Multi-pool routed swaps now display as normal Buy/Sell (no more confusing "Multihop" labels) - Full backfill of historical multihop trades into the database - Multihop trades included in volume stats, trade history, PnL calculations, and tax exports Platform Audit & Reliability - 16 issues fixed from comprehensive platform audit (critical, medium, low severity) - Token trades no longer delayed 10-30s after graduation (removed blocking Hyperion timeout) - Fixed UNION ALL query bug that caused token trades to go missing - Chart defaults to 7D timeframe for better first impression - Scroll lock fix, stale state cleanup, endpoint default improvements - Pagination safety, null guards, and reliability fixes across indexer Better Error Messages - Network errors now show helpful guidance: "Could not reach the blockchain — try switching endpoints in Settings" - User-cancelled transactions no longer show error toasts - RAM errors suggest buying RAM with one-click action button Security & Moderation - Token contract whitelist — only approved contracts can create DEX pools (blocks malicious contracts) - Terms of Service strengthened with risk disclosures and liability limitations - Banner upload fix — no more black images from canvas optimization failures Analytics & Data - Daily stats history API with Analytics breakdown table - Pre-computed spotlight buys from DB — homepage loads faster, no Hyperion dependency - Offsite DB backup via GitHub release assets (disaster recovery) - Staging indexer for safe testing before production deploys AI Agent Docs (llms.txt) - Added portfolio, PnL, burns, and tax export endpoints - Anti-snipe protection documented (creator-only window, early bird caps) - Contract table quick reference for all simpledex + simplelaunch tables - Version header and "read full document" warning for AI agents Try it: dex.protonnz.com

@protonnz @Hash42024 @protonnz

@protonnz @Hash42024 @Hash42024 For the safety and security of your account and privacy, we kindly ask you to contact us through the official channels: help.xprnetwork.org/hc/en-us/artic… Thank you!

@astghfrall78252 @astghfrall78252 Please contact us through our Support Center using the following link and we will assist you directly with your issue: help.xprnetwork.org/hc/en-us/reque…

@metalhelpsme Bro after clear cache now webauth not connected with metalx?? Now same issue just like swap do. When connect the wallet after authorisation open wallet option appear again and again but not connected with wallet.. Please solve i am early holder of $xpr $mtl $metal since 2017

We’re aware that some users are seeing a blank page in Metal Pay when withdrawing crypto assets ⚠️ This should be resolved by updating the Metal Pay app to the latest version in the App Store 📲 and making sure your iOS is updated to the latest available version 🔄 If you’re still experiencing issues after updating, please let us know 🙏

@astghfrall78252 @astghfrall78252 Please use this correct link: help.xprnetwork.org/hc/en-us/reque…