Helly Hansen

@gurmeoz Hello Gurmeoz, Thanks for getting in touch with HH. Please follow the link below for our Warranty Program that should prove useful. hellyhansen.com/en_gb/warranty… Our apologies for the inconvenience caused on this occasion. Kind & best regards, Kevin//HH

@HellyHansen I bought yours waterproof shoes 2 year ago in Turkey in Akasya AVM stores. is it really waterproof ? I don’t think so . My foot is wet

@RacheleNestor Hi there thanks for reaching out to us. Please use the online contact form via the link to connect with the customer care team in the country you're based, and we'd be happy to assist where we can: hellyhansen.com/customer-servi… We look forward to hearing from you soon! Olivia // HH

@HellyHansen I redeemed two ski free passes at the wrong resort. How do I change the resort? Excited to sport the new gear! Thanks!

@_znrn Hi there. Please send us a DM, many thanks in advance. Katherine, HH

@HellyHansen hi I am writing from Turkey and unfortunatelly Turkey is not listed in your web site, my concern is related with a patch request, ı have a winter coat which tore from its arm, even its a small tear, its tore, how should ı solve it? Whom should I contact?

@samgillis16 Hi there, Please send us a DM with your order number and we will be able to take a look into this for you. Katherine / HH

@HellyHansen I've had these rubber steel toe boots for less then a year. I come home to see a rip in the back.

@BencoHughes Hi Ben, thank you for reaching out. I'm sorry about this happening. Can you send us a direct message and we'd be happy to assist with this for you. Many thanks! Olivia // HH

@HellyHansen your website is offering a 15% discount if we sign up, you say look out for your email, how long will i need to look for this email? Currently 2 hours nothing!

@jjerenzo Hi Jim, thanks for reaching out to us. Our customer care team are experiencing delays due to a high volume of contact. If you can send us a direct message including your case number, we can check on this for you. Many thanks! Olivia // HH

@HellyHansen Sent an email with no response to Customer Support about two jackets we purchased for sailing. They have had limited use. We just used them for a two week sail/passage. There is a white inner liner flaking off and all over our cabin and cockpit. Please help.

@Natsunoz Hi, These are in our Final Sale. But you may still find them with other retailers in your area. Please use our Store Finder below: hellyhansen.com/store-finder This will have contact information for those stores so you will be able to contact them directly. Thanks, Annie // HH

Need these size Large and cannot find anywhere! @HellyHansen

@sam050181 Hello, Sorry to hear of the issue with your HH footwear. Please now submit your details to our Warranty Program via the link below. hellyhansen.com/en_us/warranty… Our apologies & we look forward to hearing from you again soon! Kind & best regards, Kevin//HH

@HellyHansen this is what I get for $250 dollars Their customer support is not helping I worn them twice Too bad for what I thought was an amazing brand

@gjhanley Hi Gareth. Please send us a DM with your order number and we will be able to take a look into this for you. Paola, HH

@HellyHansen I am very disappointed in these youth ski pants which are new , just bought, and have ripped in two places from normal wear

@K643510K @XXLsportSE Hi there, I'm sorry to hear about this. We have a 2 year warranty in place on our products. Your can use this link for our contact page to create a case with our customer care team, who'd be happy to assist: hellyhansen.com/en_gb/customer… Many thanks! Olivia // HH

I'd like to remind @HellyHansen and @XXLsportSE that respecting the customer and addressing their genuine complaints adequately is Business 101! #respectthecustomer

Bought top of the line @HellyHansen winter boots from @XXLsportSE and three days later they start letting in water! Customer Service @XXLsportSE refuse to accept the faulty product despite documentary evidence! Utterly disappointed. €130 euros down the drain. 1/2

@dleivas Hi Diego, Sorry to hear that. Can you please send us a DM or a message through our Contact Us form on our website and we will get back in touch with you: hellyhansen.com/en_us/customer… We look forward to hearing from you and hope we can help you further with this. Annie // HH

@HellyHansen I signed up on the website for 15% discount, when checking out I tried to use the coupon but is not valid, can you please help me?

@dleivas Hi there, I'm sorry to hear about this. Please reach out to our customer service team via the online contact form, hellyhansen.com/en_us/customer… and we'd be happy to assist with your query. Many thanks and have a great day! Olivia // HH

@HellyHansen I signed up with my email for a 15% Discount, I received email but coupen code is not valid, what could be the problem? The Sky Jacket is not on sale or has any promotion. Thank for the help

@jamesmalachyrya Hi Jim that has been deleted now sorry for the inconvenience, Paola//HH

@HellyHansen Disappointing you posted the tracking information for all to see!

@HellyHansen email yesterday says shipped but today's email order delayed. Tracking indicates moved out ship date. Confused! Which is correct. First, second email or tracking number? Disappointing experience and it appears I won't have the gear for my trip after paying premium!

@McKegger11 We're really sorry to hear that. Please can you send us a DM so we can help you further? Helly Hansen

@HellyHansen I have purchased two pair of HH work boots over the past 3 years and, although I like the look, the durability hasn’t been there. I have experienced the insulation liner break up in pieces, making it uncomfortable, causing the boot to lose integrity. Thoughts?

@quyentle Hi there, our warehouse for European and global orders is based in The Netherlands and for North American, there is another warehouse in Washington state, USA. I hope this is helpful! Olivia // HH

Ok where is @HellyHansen’s shipment facility located cus why I keep getting my packages only two days after I make an order

@CA_BlueBird Hi, I am sorry to hear that you are having issues with your jacket. Please send us a DM or contact us directly via our contact page hellyhansen.com/customerservice and we will have a look at your issue further for you. We look forward to hearing from you. Annie // HH

@HellyHansen I just bought this jacket yesterday. one side seems to have been threaded improperly. Do you have any tips on rethreading it? It sucks only having one working side on my hood

@FckRussia666 Hei, Kiitos, että ilmoitit tästä. Olemme kirjanneet asian lakitiimimme kanssa. Jos voimme auttaa sinua vielä jollain muulla tavalla, ota yhteyttä. Kiitos, Annie // HH

Kun niin moni intoilee kuinka Kiinassa on ihan samaa tavaraa kuin Suomalaisissa kaupoissa mutta tuhat kertaa halvempana niin tässä on yksi esimerkki, Temun HH EI ole Helly Hansen vaan dingdong "HH" logolla. Moni varmaan uskoo ostavansa @HellyHansen tuotteen...halvalla.. 😜

@cutterman_c Hi Cameron, Thanks for getting in touch. Sorry you didn't get your discount code. Please send us a DM or contact us via our website and we will have a look into this issue for you. Thanks, Annie // HH

@HellyHansen I signed up for your newsletter but did not receive a code for 15% off. Please can you help? Thanks

@FancyRedEphelie Hi, I think we have had a few DMs from you that I have just answered. Please get back in touch if you have any further questions. Have a great day! Annie // HH

@HellyHansen i need the exact measurement (length, arm length) for the following jacket. None of ur stores in vancouver have em nor have any of rhem been able to provide exact measurements… hellyhansen.com/en_ca/w-nora-l…