Brad Nice 👨‍💻

Google Docs works well for small docs. But at scale — reuse, versioning, and publishing become painful. Read 🤓 tinyurl.com/ybnp2mrc #TechnicalWriting #TechComm #Documentation #AI #ClickHelp #GoogleDocs #KnowledgeManagement #SingleSourcing

AI agents are no longer just “reading” documentation—they can now interact with your documentation portal directly via MCP (Model Context Protocol). This opens the door to more dynamic technical writing systems. 👉 tinyurl.com/ypmdc5v3 #AI #MCP #TechnicalWriting #Documentation

AI is changing customer support — not by replacing humans, but by helping them work faster. With Agent Assist tools. The result: faster resolutions, happier customers, less burnout. Read more 👉 tinyurl.com/fywmbnwv #CustomerSupport #AI #AIAgents #CX #CustomerExperience

Still sending users to a separate help page mid-task? That's where they drop off. In-app help keeps guidance inside the product right where users need it. Read more 👉 tinyurl.com/3sfkwdrm #InAppHelp #UserOnboarding #ProductAdoption #UX #TechnicalWriting

Your documentation exists, but AI tools can't read it. When ChatGPT fetches your portal and gets a wall of HTML, it guesses. Sometimes it guesses wrong (confidently.) The content is fine, the delivery isn't. Read tinyurl.com/3ykd9j7p #TechnicalWriting #AITools #Documentation

Architecture docs help teams align on system structure, decisions, dependencies, and future changes. A practical guide to writing architecture documentation that’s actually useful 👉tinyurl.com/3vkvhbyu #TechnicalWriting #SoftwareArchitecture #DevDocs #Documentation

Developer docs aren’t just “nice-to-have.” They’re core infrastructure for IT teams — just like CI/CD, observability, and security. Learn how to build docs that reduce outages, speed up onboarding, and actually stay up-to-date 👉tinyurl.com/4323me8p #DevDocs #DevOps #techcomm

Our April 2026 update is out 🚀 Claude and Cursor can now read and write your ClickHelp docs directly. Plus API v2, Markdown export, language switcher, and more. Read the details → tinyurl.com/5fcbxw3z #update #clickhelp #ai #mcp #techcomm #technicalwriting

Creating software tutorials? Make them clear, structured, and actually useful 👇 ✔️ Step-by-step approach ✔️ Visuals & interactivity ✔️ Beginner-friendly logic Learn how to build tutorials users love: tinyurl.com/yc4ubmpd #techcomm #TechWriting #SaaS #Documentation #UX

And everything under the Sun is in tune 🎶 This image from the eclipse during the Artemis II lunar flyby captures a halo of light around the Moon. Scientists are still investigating if the glow comes from interstellar dust or the solar corona.

Still brainstorming in bullet points? Best mind mapping tools in 2026: Miro, XMind, MindMeister, Coggle, MindManager, compared by features, AI, collaboration & free plans. Full breakdown 👉tinyurl.com/4e5f6awc #mindmapping #productivity #tools #AI #techcomm

NASA Artemis passing close to the Moon

Are PRDs still relevant in the age of AI? 🤖 Short answer: yes — but they’re evolving. AI helps with drafting and structure, but clear requirements still matter more than ever. Read how PRDs are changing 👉 tinyurl.com/emrvbx5d #PRD #AI #TechWriting #Documentation #techcomm

Enterprise search is not just about keywords — it’s about understanding intent, context, and delivering real answers. Explore types, benefits, AI capabilities, and implementation tips 👇 Read the guide 👉 tinyurl.com/4as5cazx #EnterpriseSearch #AI #TechWriting #Docs

Your docs are now readable by AI — not just humans. New Reader UI, Markdown access, llms.txt, and an MCP Server so AI agents can work with your content directly. Full release notes 👉 tinyurl.com/3e6w3mh9 #update #clickhelp #AI #Documentation #TechWriting #techcomm #TechDocs

DocOps isn’t just Docs-as-Code. It’s about building a documentation system that actually scales — with automation, collaboration, and the right tools. Read more → tinyurl.com/4b8dpzp3 #docops #Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement

Code-to-docs is changing how teams write documentation. Documentation isn’t a side task anymore — it’s part of development. Read more → tinyurl.com/5n8fh5ez zr #codetodocs #Documentation #DocsAsCode #DevWorkflow #TechWriting #KnowledgeManagement #techcomm #TechDocs #Docs

Developer portals are becoming the backbone of modern platform engineering. Learn how internal developer portals help teams unify tools, automate workflows, and improve developer experience. Read here → tinyurl.com/5hynkezr #DeveloperPortal #PlatformEngineering #DevOps #IDP

Docs as Code works great—until documentation starts scaling beyond developer-owned READMEs. In this article we explore where Docs as Code reaches its limits and how hybrid documentation platforms address those gaps. Read here → tinyurl.com/599ac3x3 #Documentation #DocsAsCode

We thought our AI bot was underperforming. It wasn’t. It was exposing the truth: the knowledge simply wasn’t documented. AI doesn’t replace knowledge. It reveals what’s missing. Read the full story → tinyurl.com/yksbws7c #Documentation #TechWriting #AI #techcomm #TechDocs