Katie Brockman

@HMRCcustomers I’ve just spent ages waiting on the phone for someone to answer and cut me off. Please can someone call me back! I’m returning your call from yesterday!

I am 33 years old and I still consider the first week of September to be more of a new year than January 1st new pencil case new me x

@dimitrivegas @tomorrowland @ushuaiaibiza Yesss 🙌🏻 saw your set back in May on my hen do and it was out of this world!! Will you be releasing it when the season is over?

Bringing a lot of the special friends!! let me know who to bring in the comments - ticket link 👉 hoo.be/dimitrivegas

@SBSamBet Thank you!

#NewProfilePic Mr and Mrs Brockman ❤️

@virginmedia sort your customer services out!You’ve not got my bills right for nearly 10 months and I’ve had to calls EVERY month to have an argument because your staff are adament it’s right when it’s not! Now I’m calling to ask what I owe for this month and they can’t tell me!!

Isabelle wanted to dress up as Varjak Paw for #WorldBookDay2024 so that’s what we did! She’ll be over the moon to know her favourite author saw her photo and replied to her!😍 @Yr4MarvMeerkats

@HMRCcustomers What happens when it’s past the 30 days after not being able to contact anyone???

@25katie I'm extremely sorry Katie, I can only suggest to keep trying. Suchona

@HMRCcustomers I’m trying to get in touch with you about an over payment I need to pay back, can you please get in touch. I’ve been trying to ring for the last 3 weeks but either can’t get through or I get cut off, please help!

@HMRCcustomers You said I needed to contact you within 30 days or further steps will be taken I have tried and tried and I can’t get this resolved!

@25katie I'm sorry you've not been able to get through. Only an adviser can look into this further. Phone lines are usually less busy Tuesday to Thursday from 2pm to 4pm. Suchona

@HMRCcustomers That is when I’m at work, how am I meant to ring you when I’m working?! I just want to set up a payment plan or something

@HMRCcustomers The number on the letter. I work at the same time you open and the little chance I have to ring you on my lunch break I can’t get through or you cut me off

@25katie I see. Which number are you dialling, please? Suchona

@HMRCcustomers Yes I received a letter which asked me to get in touch to discuss but I haven’t been able to. I want the over payment explaining because I have always notified you of any changes. If it is correct I’d like to set up a payment plan as I no longer claim tax credits

@25katie Did you receive a letter explaining how the overpayment will be repaid? Suchona

@HMRCcustomers Yes from a previous tax year

@25katie Hi Katie. Is this for a Tax Credits overpayment? Suchona

@virginmedia There’s no outages that’s why there’s no reports.I’ve done the diagnostics,it doesn’t work. Keeps saying it can’t do it at the moment. I’ve sorted it myself and factory reset the box, I’m paying for service but can’t get help?! I’ve had a few days without tv yet paying the same?!

@25katie Thanks Katie, we are sorry there are no reports about this that could explain the issues 😥 Let's do some troubleshooting, can you log into your online account here 👉 virg.in/myVM - and perform the diagnostic tests please? ^ML

@virginmedia services not working yet again! Rang for help and couldn’t get through yet again! What a joke! Nothings changed on our tv or internet or been moved but suddenly it doesn’t work! What a rip off your service is! I’ll be leaving as soon as I can!

@virginmedia I’ve done all this it just tells me there’s no problem and to ring you

@25katie Hi Katie, we are sorry there are no reports about this that could explain the issues 😥 Let's do some troubleshooting, can you log into your online account here 👉 virg.in/myVM - and perform the diagnostic tests please? ^ML

@virginmedia No outages

@25katie I'm so sorry to hear this Katie, Can I ask if there are any outages shown online here: virg.in/service? ^AC

@virginmedia Shocking! I’ve never known such poor customer service, every time it takes so long to get through and then you get the phone put down on you or transferred to a new person sometimes for no reason! I dread ringing!

@25katie Hi Katie, thanks for your tweet, we’re sorry to hear you were having issues with your services 🛠 We’ll be happy to help get things back up and running. How are things now since you last tweeted? ^ML

@virginmedia I can’t as I can’t get through and when I do nobody seems to want to help and they don’t understand

@25katie I can certainly appreciate your frustration with that. I would advise contacting in again though so an agent can look to assist further. MH

@virginmedia on the phone for over an hour now and still not resolved my issue! Had the phone put down on me twice for no reason, spoke to 3 people as I kept getting transferred over and over again and now having to ring back again because the person I was talking to disappeared!