Bruce Ayonote

@NutanixNation Please I need a web developer familiar with the Nutanix environment

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@amgbahurike @ExploreLegend Please DM me your details so someone gets intouch and sorts out.

@BAyonote I have had a similar experience with @ExploreLegend in Abuja, 3 and half weeks now since payment and nobody is responding to my complaints. No installation done no reason giving. Double thinking this new relationship with them.

@DrJoeAbah You are meant to have 40mbps

The Fibre itself is very fast. 22Mbps in Nigeria is very impressive. However, I fear for the business. I don’t think it will survive for much longer with that kind of customer service. Their CEO @BAyonote would do well to address these if they plan to stay in business. End.

INTERNET IN NIGERIA: I’ve been with @Spectranet_NG for about 5 years. The service was okay. I was paying N18,000 per month for a ‘Gold Unlimited Plan’ or something. However, working from home exposed them. There’s nothing unlimited about the plan. I decided to try others. Thread.

@DrJoeAbah We will appreciate the time it takes and the cost also. Have a blessed day.

You’ll call them and they won’t answer. When they can be bothered to answer, exchanges like this are common: Legend: Hello? Me: Is that Legend? Legend: Yeah? Me: Can you be a bit more enthusiastic about your job? There are many Nigerians looking for work. Legend: Ok. Me: Ok???

@DrJoeAbah Lastly, I looked through a number of comments which we will take as feedback, however if we can appreciate that for a fibre connection to be established, physical construction over long distances through tough terrains and permits etc to go past peoples houses

@DrJoeAbah We conduct a weekly customer survey which comes back with 80% satisfaction,we are working to improve this,our churn rates are below 5% and we are seeing increasing demand from the market.We truly regret your experience and be rest assured we are on it.

@DrJoeAbah So in a nutshell,no one builds out with these types of intentions to piss people off and yes we know what we are doing,because with all this,the majority of the service and the customer base is fine.We have 99.95% of our customers active,99.99% network availability.

@DrJoeAbah We need help,almost every trick in the book tried,and the culture seems to be totally in conflict with consistency and proffessionalism.We have automated almost everything that can be automated and need to address humanistic gap in the chain.

@DrJoeAbah We are now re emphasising the need to treat the opportunity with respect and not the culture that is late,unreliable and bitter.This has been very tough,but I am confident we will scale this.The second issue is communication,we are breaking our backs on this and must confess

@DrJoeAbah We have an installer program, we take freshers train them to become fibre technicians,and provide them with a steady pipeline of guaranteed revenue and what is most beautiful is that we have watched hundreds of people come out of poverty to being owners of viable businesses

@DrJoeAbah And unfortunately it is this very trade off that continues to periodically rare an ugly head and present these unpleasant experiences. However there is very very good news.The 2 weaknesses I raised are the 2 hurdles left for us to scale to have a truly best in class service

@DrJoeAbah Our model is to build an ecosystem and rely on other businesses and individuals with a mutual interest to achieve success.I say this because you actually raised a major point about the sustainability of the company.The long term sustainability has always been the main focus

@DrJoeAbah We knew this from day one and as part of our strategy focused on building and sustaining a terrestrial network that runs properly in Nigeria.And outsourcing non network related services as it will not be wise to do both based on the realities of the operating environment.

@DrJoeAbah Operating a terrestrial cable network in most parts of the world is very challenging, I can confidently say Nigeria will rank among the the top 3 most challenging.What this means is we expend alot of energy in making the network run,this is run,nothing else but run.

@DrJoeAbah Your unfortunate experience is consistent with what a number of customers who have recently tried to get or gotten the service have witnessed.There are 2 major weak spots we are battling,new service onboarding and Customer communication.We are fine with other parts of the chain.

@DrJoeAbah @ExploreLegend Hi Dr,on behalf of Legend,I apologise for your experience and the fact that it came this late, I slept off from a tired day,and was not initially sure on how to respond.Whilst I guarantee you a satisfactory customer service going forward,I will like to clarify a number of issues

Part of the reasons of going ahead with the MTN system is because the customer service from @ExploreLegend is shockingly bad. I am blessed with very good blood pressure. When things cause me too much stress, I just let it go and stop worrying about it. That’s what I did.

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