Bulb

@AmigaBoing I’m sorry to hear about your experience with us. Could you please drop us a DM confirming your account details so we can look into this for you? 💡

@bulbenergy Might have to get onto @Ofcom about your company, why can you not replace a battery, It's a simple job takes 2 mins, thankfully my energy provider does this without issue, you lot just expect a pensioner to put up with this! Despicable behaviour!

Well @bulbenergy what a rubbish company you truly are, it's no wonder you entered liquidation, my Dad is still waiting for you to replace a Battery in his Gas Meter since December and we phone up today and get fobbed off again, you are pathetic I'm so angry, its only a battery !!

@crockford_chris Hi Chris 👋 I’m really sorry to hear this. Could you please drop us a DM confirming your account details so we can look into this further? 💡 twitter.com/messages/compo…

Still waiting for @OctopusEnergy to move me over from @bulbenergy cannot access the thousands that Bulb amased in my account ... not impressed that Octopus have their tentacles on it without my permission.

@Kennyaberdeen @OctopusEnergy Hi Kenny, I'm sorry you are having issues with submitting readings. Please can you send us a DM with your account details? I'll then be able to look into this for you - Katie 💡 twitter.com/messages/compo…

@technojim Hi James 👋 Could you please drop us a DM with your account details? I'd recommend deleting this tweet as well to make sure your personal information isn't public 💡 twitter.com/messages/compo…

Been on the call to @bulbenergy for one call 45 minutes (then hung up on) then 30 minutes to be told i cant switch off gas and leave electricity on, but i would have to leave and reapply for electricity only.

@97thmonkey I’m sorry to hear about your experience with us. Could you please drop us a DM confirming your account details so we can look into this for you? 💡

@MartinSLewis @bbc5live Why does @BulbEnergy charge a daily standing charge for a capped gas meter which they won’t remove because they say they have no available engineers in the area (central London)?

Do you have a burning question on whats going on with energy (or owt else MoneySaving). If so you can suggest a question for AskMartin tomorrow on @bbc5live and for my podcast. And the producers may select it to be read out.

@Lizzie_Weaver_1 Thanks for getting in touch. Could you please drop us a DM confirming your account details so we can look into this for you? 💡

@LisaHeywood13 Hi Lisa, as you pay through your meter then you should be able to ignore any statements issue. Could you drop me your account details via DM so I can double-check this for you? twitter.com/messages/compo…

@bulbenergy I have a prepayment meter so I don’t get bills well until that now is

IMPORTANT (pls share) On Mon the new Ofgem Apr-Jul Energy Price Cap's announced. Yet in practice it's likely to be not hugely impactful as currently - It's GOVT THAT SETS ENERGY PRICES - And GOVT plans to INCREASE EM 20% in Apr (I'm campaigning for it not to) Let me explain..

@LisaHeywood13 Hi Lisa, if you are having issues with your billing then please drop us a DM and we can take a look 💡 twitter.com/messages/compo…

@memory_dad @MartinSLewis @JasonGinnelly1 @BritishGasHelp @OctopusEnergy @bulbenergy @WhichUK @BritishGas I looked in too it and if I was in debt it should have been wrote off as it’s 9 years ago and they only have 12 month to recover they won’t be getting away with it xx

@Goacosmicgirl @OctopusEnergy Thanks for getting in touch. Could you please drop us a DM confirming your account details so we can look into this for you? 💡

@OctopusEnergy @bulbenergy you have installed a new smart meter which will not top up and now we are freezing without electrics and you want us to send a video NO ELEC =NO INTERNET

@BexCowling I’m sorry to hear about your experience with us. Could you please drop us a DM confirming your account details so we can look into this for you? 💡

Love it when you finally get through to someone @bulbenergy and they just put you back on hold to then hang up on you. Gr8 customer service

@okhaeadeleye Hi there, If you are concerned about the billing I am happy to take a look. Please can you send us a DM with your account details? Katie 💡 twitter.com/messages/compo…

@SavaridasT @bulbenergy Yep. Smart meter says I used £163 since installation about a month ago. @bulbenergy charged me £194 for 6 days between the last bill and the installation date. I guess I’m running a nuclear power plant.

Anyone else with @bulbenergy being billed excessively based on estimated reading despite having a smart meter that provides actual meter reading?

@Suzannebritt60 @OctopusEnergy Hi Sue 👋 I’m really sorry to hear about the issues you’re having with the billing on your account. Could you please drop us a DM confirming your account details so we can go through this with you in more detail? 💡 twitter.com/messages/compo…

Hey @bulbenergy @OctopusEnergy (not sure who’s in charge 🤦‍♀️) why have you estimated my Jan-Feb bill when I have a smart meter? Massive overestimate by the way 😢 what’s going on? 😡

@SavaridasT Hey Terence, if you confirm your security details we can get this sorted for you💡

@bulbenergy Still awaiting a response from your bots.

@RuthCam12205190 I’m sorry to hear about your experience with us. Could you please drop us a DM confirming your account details so we can look into this for you? 💡

@Celt_UK @OctopusEnergy Hi Chris 👋 I’m really sorry to hear about the smart meter not communicating with us and your meter readings being estimated. Could you please drop us a DM confirming your account details so we can look into this further? 💡

@SophieTaggart8 I’m sorry to hear about your experience with us. Could you please drop us a DM confirming your account details so we can look into this for you? 💡 twitter.com/messages/compo…

@bulbenergy Please can someone with some customer service and a brain come back to us,thought we were finally getting somewhere with this awful company when we’re were offered compensation even if it was laughable and now your employees are saying they have closed the complaint!!

@mtaulty Hi Mike, I’m sorry to hear this,. Could you please drop us a DM confirming your account details so we can look into this for you? 💡 twitter.com/messages/compo…

@bulbenergy Do you know that your account update emails seem to be incorrectly stating the last date of readings and the wrong type of read ( estimate versus customer )? What you've sent in the email below does not line up with the bill.