Domestic & General Support

Busier days often mean fuller laundry baskets🧺 A little regular care, from cleaning the drum and drawer to checking the filter, helps your washing machine keep up, so life keeps running smoothly. Read more: bit.ly/4auuzFr

May is a great moment for a quick home check‑in🏡 A little care now can help reduce unexpected breakdowns later, just in time for a busy summer. Find out more: bit.ly/49Yz9hV

From light summer meals to weekend feasts, your cooker stays at the heart of it all🍲 Keeping your hob and oven clean can help maintain performance and make cooking feel effortless. Get them summer-ready with a quick clean. 👉 Find out more: bit.ly/3KMRG33

@Edwardv22249346 Thank you for that. We will continue to assist you via direct message. Thank you, Ben.

@DandG_Support I’ve just messaged

Did you know warmer weather can make your fridge work harder?☀️ Keeping door seals clean and avoiding overfilling can help it stay efficient as temperatures rise🌡️ Read more: bit.ly/3U995t0

@Edwardv22249346 Hi Edward. We are very sorry to hear about the issues you are experiencing when trying to book a repair. So that we can take a look at this for you, please send us a direct message with full information. Thank you, Ben.

@DandG_Support What’s the point!!! £80 a month and when I try to book a repair I get this every time I try!!! I go straight to the log in & it says it’s expired after about 15 seconds!!!

@SmithStefan1 Hi Stefan, We will be more than happy to get that booking rearranged . Please contact us via a direct message and our team will do what they can to help. Thank you, Nathan

@DandG_Support been trying to get through to someone regarding a repair, your engineer went to the wrong address last week then claimed we weren't in. Your website is awful and won't let me rebook, and you're customer service number is rubbish. Can you help get my job rebooked?

@dave311009 @darrellcurrietv Hi there, We are sorry to hear you are unhappy with the service. Please send us your full name and address including postcode in a private message. Along with a brief description of what the issue is. Thank you, Emma D&G Team

@darrellcurrietv @DandG_Support They are great when it comes to phoning you to sell you some more shite

I’m here to post again about the simply horrific service provided by Domestic+General @DandG_Support Since last week their social media team have been active but I have not had one single phone call about my case. Not one. Just an email to say someone will be in touch. Nothing since. I’ve asked again and again for them to call. That’s another week without a boiler. Another week when this company do not care. Please share this. Do not be fooled by them, when I’ve needed them I’ve been ignored. It’s astonishing.

@scot_to_be_indy @darrellcurrietv Hello, I am sorry to hear you feel this way, if you send us a private message we can locate your profile and assist you further. Thank you, Lauren

@DandG_Support @darrellcurrietv Emma, this is ridiculous. When I worked at the bank, we always made sure unwanted attention was squashed as soon as possible. This man works in television and can sway a few people away from you with word of mouth. The fact you have let this go is a massive own goal. Very poor

@newheadsept23 Hi there, We are sorry to hear you are unhappy with the service. Please send us your full name and address including postcode in a private message. Thank you, Emma D&G Team

@DandG_Support I pay insurance for my appliance. I’ve been without a working freezer for 2 weeks despite 2 engineer visits and now my fridge is broken. I have a T1 diabetic child whose medication needs to be kept cold, my issue apparently and a wait of 3-5 days for a call!🤬🤬🤬

More meals together can mean your dishwasher is working overtime🧼 A quick filter clean helps prevent build‑up and keeps dishes sparkling, ready for every get‑together! 🥗 Read more: bit.ly/3LOdyMf

@AkaMissP Hi, I'm sorry to see that you're having trouble. This means that Hoover Candy do not have any engineers in your area, but we can provide an alternative. Can you please send us a private message with your full name and address? Thank you, Sam

@DandG_Support This has been showing since Friday. When I call, you want me to repeat everything to a machine. How can I resolve this quickly please as this isn’t good enough. What am I paying you for?

As the weather improves, tumble dryers still play an important role. Checking the lint filter regularly can help keep yours running safely and efficiently — whatever the forecast ☁️☀️ Read more: bit.ly/4268Stn

@riboid007 @rocketmonkey_28 @AlbaSheep92 @jackmoffat66 @darrellcurrietv Hi there, Should you need assistance please send us a private message with your full name, address including postcode. Thank you, Emma D&G Team

@rocketmonkey_28 @AlbaSheep92 @jackmoffat66 @darrellcurrietv @DandG_Support You are right. You can do that.

I don’t often send out posts like this but is anyone senior at @DandG_Support able to help me? Your customer service team have promised for months that a manager will call me back. I have escalated complaints. Your escalation team promised 3 days ago again that someone senior would call back within 48 hours. I currently have no boiler. I have no hot water. I have kids. I’ve been a customer for a long time. This level of service is totally unacceptable. I can only assume you do not value customers at all? I’m happy to post messages here with interaction from your team. Of broken promises. Of lies. I’d prefer to do this in private but your team are incredibly unhelpful. Please let me know your response. I’d encourage others to share this as a warning to the level of service your company actually provides when people need help.

@rocketmonkey_28 @AlbaSheep92 @jackmoffat66 @darrellcurrietv Hi there, If you need any assistance please reach out to us by sending us a private message, with your full name and address. Thank you, Emma D&G Team

@AlbaSheep92 @jackmoffat66 @darrellcurrietv @DandG_Support Send them the bill after you have paid the engineer

@darrellcurrietv Hi there Darrell, We're very sorry to hear that, however in order for us to take another look into this we would need you to send us another private message with your details. Thank you, Andrew

@DandG_Support Emma - I have done that. Check your inbox from me. I did it from January onwards. No manager ever called me, your team tried to fob me off with compensation which I never agreed to. This issue has run for months. Enough is enough.

Lighter layers still mean regular washes☀️ Doing a maintenance clean now, can help keep your washing machine fresh, efficient and ready for the months ahead. Small habits. Everyday reliability 🫧 Read more: bit.ly/3ZaAs6I

@John83474729434 Hi there John, Whilst the racks are covered, unfortunately rusting isn't covered under our plans. Thank you, Andrew

@DandG_Support Are rusting racks in a dishwasher covered under the repair plan thanks