@Victorianplumb @BBCNews @itvnews @SkyNews big scam on return items from a British cowboy company @Victorianplumb @Bucks_SurreyTS #ConsumerRightsAct2015 avoid avoid avoid using them.
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Emanuel Dizzia
19 posts
Avoid.Returned a brass Monza radiator valve in exact condition received(all brass).They used a photo of a different item(plastic+brass)to deny my £70 refund.Either incompetence or misleading practice.Out £70 for nothing.Will be escalating and warning others.@Victorianplumb
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@Victorianplumb @BBCNews @itvnews Got scammed over a return. Sent back a radiator valve exactly as received (all brass). Company used a photo of a completely different item (plastic + brass) to deny my £70 refund. Either a serious mix-up or misleading practice. I’m not the first.
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@DizziaEmanuel Hello,
Thanks for your message.
To ensure I can help you, please can you send a direct message with your order details and we will have a look into this for you.
Thanks Lindsey @VP
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@Victorianplumb I appreciate your offer, however the“damaged”item shown in your photo is NOT what I ordered or returned. My item was in perfect condition. This is clearly a mix-up. As per your policy, I expect a full refund (including the £8 return cost).Please resolve this ASAP.@Victorianplumb
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@DizziaEmanuel Hello Emanuel,
Thank you for providing your order details,
I am really sorry to see that your returned item arrived back damaged. As a goodwill gesture I would be happy to offer you credit for the valves.
In line with our returns policy we can accept returned items back for...
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@DirectLine_UK This was my tweet from yesterday we had been invited to chat in private message and after we message in private no response or contact was given to me.
GIF
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@DizziaEmanuel Good afternoon Emanuel. I'm sorry you've received conflicting information from us, and it really concerns me to see this. Could you please send me more information on the link below, I'd like to look into this for you? ^Aston twitter.com/messages/compo…
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Emanuel Dizzia retweetledi
@DirectLine_UK absolutely appalled by your customer service and lack of ability to follow your own process which seems to change depending on who you speak to! This is not fair or reasonable as you claim to be on your website! And you have failed to honour your promises!
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@DirectLine_UK absolutely appalled by your customer service and lack of ability to follow your own process which seems to change depending on who you speak to! This is not fair or reasonable as you claim to be on your website! And you have failed to honour your promises!
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No communication in the first 7 working days whatsoever. I call to be told that an engineer has been arranged and my bodyshop informed via email. This was not the case. Wasted entire day with car at bodyshop no engineer showed up. No communication from direct line again
Direct Line@DirectLine
@DizziaEmanuel Good afternoon Emanuel. I'm sorry you've received conflicting information from us, and it really concerns me to see this. Could you please send me more information on the link below, I'd like to look into this for you? ^Aston twitter.com/messages/compo…
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Wow fast reply when on social media! How convenient! Took 10 working days to get a response when you said 3-5 working days!
Direct Line@DirectLine
@DizziaEmanuel Good afternoon Emanuel. I'm sorry you've received conflicting information from us, and it really concerns me to see this. Could you please send me more information on the link below, I'd like to look into this for you? ^Aston twitter.com/messages/compo…
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