Alex Flight Refund Rep

@Jakeoulds_ @Jakeoulds_ Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

Very disappointing service from Lufthansa currently. With 5 flights cancelled and the 6th delayed surely you can reply to my feedback form of how your gonna deal with the compensation. But no I’m hearing nothing back from you!! @lufthansa @UK_CAA @MartinSLewis

@Coachgirl411 @Coachgirl411 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@lufthansa Just found a big dent in my luggage :(.

Shout for positive service ! @lufthansa @AirCanada @airfrance our travel to Paris then to Spain and back to Toronto was excellent. flights on time and no lost luggage. Thank you for the positive experience! Alex at the desk in Frankfurt was awesome.

@bsales99 @bsales99 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@VirginAtlantic the help button to amend my booking is not working on the website. I’ve tried via different browsers and at different times of the day. Is there a different way to get hold of someone to discuss my flight please?

@BenMyatt74 @BenMyatt74 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

Ludicrous scenario on trying to use @VirginAtlantic #flyingclub points for flights to Barbados it would cost double for four of us to travel on points out and money return than just pay for return flights? What’s the point of being a flying club member of this is the case?

@BEATsc @BEATsc Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@VirginAtlantic is a joke when it comes to customer service

@snjnsn @snjnsn Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

Help @VirginAustralia ! I have been left in a mobility assistance wheelchair at gate 45 in T1 Perth since arriving from Adelaide at 2.45

@hannahrosepage @hannahrosepage Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@easyJet hello I’ve booked a holiday with you but I haven’t received a booking confirmation email? My card has been charged.

@pinklaydee1983 @pinklaydee1983 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@easyJet why is there only one person checking in a whole flight in Prague? Check in desk opened 30 mins ago and he’s checked in 5 people so far. Why can’t I just drop my bloody bag and go as I’ve already checked in online. This is ridiculous!

@stephen501 @stephen501 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

Watch yourself @easyjet Your prices with a carry on are getting more expensive. I actually booked with @lufthansa as they weren't that much dearer. #travel

@AggieAnth @AggieAnth Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@easyJet what’s best email to raise an issue with a refund for a faulty product I bought inflight? I have completed the online form and all I got was an automated response no one followed up and it’s been a month

@locco118 @locco118 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

What’s happening with British Airways Gru-Lhr it’s a disaster a disappointment and a shame for such a big company. 2nd day in a row passaengers can’t fly back to Uk due a defective plane for a 2nd consecutive day in a row 🤯😤 @British_Airways

@sandkey211 @sandkey211 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@British_Airways I purchased a flight in January for a flight from Italy to the U.S. on May 1. I need to be home on May 1. B.A. changed my flight to May 3 that’s not acceptable and when I tried to call to cancel the ticket they said I had to pay a $400 fee.B.A. Canceled I didn’t

@TheDarcy015 @TheDarcy015 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@VirginAtlantic Hello I'm trying to book and pay for a hotel on your website, but the payment page is just blank. Can you help please?

@UrGirlHatesMe @UrGirlHatesMe Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@VirginAtlantic oversold their Premium seating, so I got bumped down to Economy on my flight to London. I'm really trying not to cry 😭

@noahharget @noahharget Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@AmericanAir flew AA yesterday CUN-STL-ORD and have discovered multiple things missing from two different checked bags. however no note from customs regarding a search or seize of item in said bags. How can I get reimbursed for items missing?

@HalfCafStacy @HalfCafStacy Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@stayinlavender @stayinlavender Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

i seriously need help with this asap!! i have sent you dms @British_Airways

@British_Airways i have booked a hotline ticket and on booking was redirected to a “something went wrong” page. i have not received a confirmation but the payment has been taken. can you please help me?

@jwillis610 @jwillis610 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@AmericanAir Still dealing with trying to get refunds for nightmare trip. I booked another flight to try and get daughter home but I cancelled the same day. Was only given flight credit not refund? Thought tickets were fully refundable if cancelled within 24 hours of booking?

@u_neq1 @u_neq1 Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

@MissterRay @MissterRay Hi we apologize for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly share reachable number for assistance via DM.Thank you.

Been sitting in ATL on the runway for 2 hours, now delayed for my connecting flight to Los Angeles @AmericanAir rushing to get home to grandmother has been a headache and I’m one slim jim away from losing my nerves on this plane