Rose Storar retweetledi

Dear @Hertz, when i got read-ended while at a stop in your car, called your roadside number and got a "please call during business hours" message, i laughed. When I went to your location to return the car and provide insurance info of the person who hit me, and was told "do not worry we'll take care of it", i was relieved. But when weeks later you contacted me demanding i pay cash for the repair and told me hat in fact you "never take care of it" and you have no idea who told me, andit was on me to "handle it", I was furious. Luckily (with permission) I recorded your employee telling me at great length that you will in fact take care of it and after submitting this report at the location, there was no further action required of me. So, what now? Is this the sort of business you run? Lying to customers and attempting to gaslight them? Seriously?
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