Innovel Solutions

@SayWhhaaatttt @Costco Good Afternoon, We are sorry to hear that you're having issues with your delivery. We strive to deliver a seamless delivery experience and we would like to look further into this situation. Please PM us with order information. Thank you.

@Costco Get rid of your delivery service @InnovelSolution They are the absolute worst!!!! Came here and didn’t even drop off my sofa and spent hours trying to resolve this with @Costco.com List of complaints similar to mine on BBB.org #seriously?

@ravindrakumarks Good Afternoon RK, We would like to look into this issue as we take safety and professionalism very serious and would like to address the issue. Please provide us with your order information so we can look into this via PM here. Thank you.

@InnovelSolution please check this out as well as this was delivered and installed by someone from your team. Lack of safety and professionalism shown during last delivery and installation and this time around too

⁦ ⁦⁦@Costco⁩ can you please ensure to use professional carriers for delivery! My recent delivery was damaged and report from tech. Ordered replacement and asked for a different installation crew, and was sent the same guys! They didn’t wear masks properly.

@WoodsELACoach Good Afternoon Kerry Wood, I am very sorry to hear this and would like to further investigate and help assist in resolving the delivery issue please provide us with your order information via PM. Thank you.

@MrsShanChi Good Afternoon Mrs. Childers, Our apologizes for the delay in response I am showing your order has been rescheduled to 11/21.

@InnovelSolution Hi, I need help with a delivery - window today was 12:30-2:30, I called at 3pm and they said the team was one stop away. It’s now 5:45p and no delivery. My husband held for 20 minutes and had to hang up. I’m now going on 15+ minutes...please help.

@drbuddyhood Hello, we are concerned to hear this. We have sent you a PM.

@InnovelSolution can you people ever get a simple task done correctly? A Costco delivery can’t be that difficult. It must be for you. You tell me it’s been delivered at 10:36pm on the night is wasn’t. After i took a day of work to wait for you clowns. Feel free to tweet me!

@ScubaPrice84 Good morning. Please send us a private message through this site providing the phone number or tacking number associated with your order so that we can take a look.

@LawsonBailey @Costco Good Evening Lawson Bailey, I am sorry to hear you have an issue with your delivery can you please provide us with your order or phone number via email at welisten@innovelsolutions.com so we can look into the issue.

Hey @Costco you should find another appliance delivery company to partner with. @InnovelSolution is doing a disservice to the Costco brand. Poor customer service. Don’t think the words I’m sorry are in their vocabulary when they inevitably mess up.

@Perceptions @XPOLogistics @shopmyexchange Good Evening Smile, Can you please provide us with your tracking or phone number at welisten@innovelsolutions.com so we can look into issue for you. Thank you.

@sonylisa Good Evening, It looks like you reached out us through our web address we have provided a response for you via email. Thank you.

@eddieparvi Good morning Ramesh. We are glad to hear that your delivery was completed successfully. We thank you for the positive feedback.

@InnovelSolution Thank you for promptly delivering my TV. The service was very good and your staff made sure they delivered to the room of my choice. Great customer service!

@kanoffdaniel @Costco Good afternoon, we apologize that you had to wait so long. Our queue times have not been that long, so more than likely there was an issue. Please feel free to send your info to welisten@innovelsolutions.com if you still need assistance.

Hey @InnovelSolution I’ve been on hold w @Costco who’ve been holding for you for almost an hour. Is anyone working at your customer service? Odd way to treat your largest client.

@Tokyobratcammi Camille, something must have happened with our phone system, as call backs are automatic. Please send us your order info to welisten@innovelsolutions.com so we can assist.

@FabulousMissEm @fabulousmissem we have sent you a PM.

@AdamLehman Good Evening Adam, If you are needing assistance please provide us with your tracking or phone number through private message or you may email us at welisten@innovelsolutions.com. Thank you.

@izorchris Good Afternoon Chris Izor, Our apologizes for the delay in response can you provide us with your phone number or tracking number through private message if not you may email us at welisten@innovelsolutions.com or reach our scheduling team at 866-955-4938. Thank you.

@InnovelSolution Trying to schedule a delivery but your website keeps kicking me off. No phone number to call.

@LMHSmith2014 Hello Michelle. Can you please send us a private message via this site providing your phone number or tracking number on the order. If you are unable to send a message through this site, you can send us a email at welisten@innovelsolutions.com with your order details.

I am very disappointed in the way Innovel Solutions conducts business, as well as the lack of customer service. I would appreciate Innovel Solutions stepping up and making it right. @InnovelSolution

@Felippe_Armani We are very sorry to hear that. Please call us at 866-255-2761 for further assistance.

@InnovelSolution I’m supposed to have a delivery today. I never received a phone call with a 2 hour window. Should I be worried?

@vanessajbarrett Vanessa, we previously requested that you send us your information to welisten@innovelsolutions.com, but do not have an email with your order info. In order to best assist you, since we are unable to dm you, please email your order info.

@vanessajbarrett Good Afternoon Mrs. Barrett, Please provide your tracking or phone number at www.welisten@innovelsolutions.com so we may look into your order.

@vanessajbarrett Vanessa, please give our team a call at 866-255-2761 for an update on your delivery. Thank you.