Khensani Sebotsa

@FrogfootSupport Hi @FrogfootSupport, I’m in Amanzimtoti and still have no service. Your update said majority restored but my line is still down. Can you check my connection?ref 3722333

Outage Update | DBN | AmanzimtotiFF | Partial|Our Frogfoot maintenance team experienced delays with arriving onsite, revised ETA to site is 30 minutes.

@FrogfootSupport Hi @FrogfootSupport, I’m in Amanzimtoti and still have no service. Your update said majority restored but my line is still down. Can you check my connection?

@FrogfootSupport I’m in Protea Glen and still have no service. You posted “Outage Resolved” 19m ago but my line is still down. Can you check my specific connection?

Outage Resolved | CPT | Tygervalley | Partial| Repairs are complete, and the affected fibre routes are fully operational. Outage has been resolved.

@FFFibre @za_grant @CWHomeConnect @FFFibre This is horrible service. First you delay activation, now you blame an outage,no fix date or real update. & lack of communication feels dishonest, looks like you’re happy to take money and leave customers stuck. Give a real ETA and update immediately when it’s solved

@za_grant @CWHomeConnect Hi, Khensani. Thank you for taking our call. As discussed, there is currently an ongoing outage in your area preventing us from activating your link.  Once the outage has been resolved, we will prioritize your request for activation.  We are really sorry for the experience...

@CWHomeConnect, please chat to your friends at FrogFoot @FFFibre and together fix my 60mbps fibre service!!!

@za_grant @CWHomeConnect @FFFibre This company indeed sucks

TO ANYONE READING THIS: Do NOT sign up with Frogfoot until they can prove they resolve faults. Take payment fast, leave you offline with lies and silence. I’ll update daily with progress from ICASA case GAU003688/26.

The pattern is clear: @FrogfootNetworks is quick to call, SMS, and email for payment. The moment there’s a fault, you go silent or give conflicting stories. This is a breach of the Electronic Communications Act and CPA. Proof below 👇

@FrogfootNetworks Day 2 with no internet. 21 May: You promised to “prioritize” and send techs after I posted this. 22 May: You called to say “outage” instead. No ETA, no techs. ICASA case GAU003688/26 is open. @ISPAZA this is your member.