Lydia Hampson

@SeatfrogHelp hello, my train was cancelled yesterday so I got a train 30 mins later and won an upgrade auction for that service. That train was then delayed by 90 mins, can I claim compensation? Thanks.

@thetrainline Please let me know asap as the train is due to leave in 2 hours and I want to swap it before then if I can!

@LydiaHampson5 Can you please send us a screenshot of the error you're receiving when you try via your app? Please feel free to DM this. Thanks, ~ Christine twitter.com/messages/compo…

@thetrainline I would like to refund my ticket that I’m no longer using and the website says to contact you directly

@thetrainline It says that option is unavailable on the app. Please can I do it though you?

@LydiaHampson5 Hi there. If you have an Advance Single for your journey, these are restricted to the services you've selected however, you can change it for a different date and time via your account. More info can be found here > bit.ly/3H65Klv Thanks, ~ Christine

@thetrainline Please can you let me know about this? 👆

@thetrainline Thank you. Is it possible to swap the other part of the ticket to another date?

@DaveTrl1_X Nice try

@thetrainline Yes please

@LydiaHampson5 As per the terms and conditions of your tickets, I'm able to provide a refund of £40.75. Please let me know if you'd like me to proceed with this for you? Thanks - Gareth

@thetrainline Done!

@LydiaHampson5 Hi there Lydia, please pop your details on the following link and I'll take a look for you > bit.ly/3VnOa52 . You're also welcome to DM us if you'd prefer. Thanks - Gareth

@sainsburys I am missing an item from my order, please can I be refunded?

@Everymancinema Hello, I'm trying to book a ticket for the babyclub screening in Edinburgh tomorrow, but the only seats available are sofas and it won't let me purchase a single ticket, it's insisting I book two. Is it possible to book a single still? Thanks.

@wearetrouva hello, my order hasn’t arrived yet. Can you help me track it?

@thetrainline Thanks, I’ve just DM’ed with details and an image of the ticket. Look forward to hearing from you.

@LydiaHampson5 Are you able to DM us and we'd be able to grab your details? Thanks ~ Dylan twitter.com/messages/compo…

@thetrainline Hello, I booked a 1st class ticket from Warrington Bank Quay to Edinburgh for today and the journey was cancelled by Avanti. Your website won’t process a refund because it says ‘the refund value is less than the admin fee’. Can you help? Thanks.

@thetrainline Hi Keith, I abandoned it. Thanks.

@LydiaHampson5 Hi Lydia, were you able to reach Edinburgh with the original ticket on a later service or did you abandon the journey? Thanks, Keith

@TPEassist @AvantiWestCoast Thanks for responding. My mum didn’t want to risk it, so she got a coach.

@AvantiWestCoast @LydiaHampson5 Hey Lydia, our next running service from Preston is an Edinburgh service departing Preston at 19:04. Services may or may not be reinstated closer to the time, or additional services created. Please keep checking journeycheck.com/tpexpress for the latest updates ^Jay

@AvantiWestCoast hello my mum is stranded at Warrington Bank Quay waiting for the 13.27 to Edinburgh which is now cancelled. What does she do?

@TPEassist hello, is the 17.05 Preston to Edinburgh going to run?