NayaPay Support

👋🏻 Greetings, Twitter folks! We're your friendly neighborhood @nayapaypk Support team, and we're all about making your day brighter. ☀️ Got questions? We've got answers! 💬 Feel free to reach out anytime, and let's navigate this digital adventure together. 🚀🧡 #HereToHelp

@mummyonx25 @NayaPay Hello there, apologies for the inconvenience. Can you please share your NayaPay ID in inbox with us? We will check with our Anti Fraud team on why your account is blocked and help you sort this matter a soon as possible 🙏🏻

First @nayapay blocks ur account calling it fraud. Then even after 1 year while sitting on ur money they dont declare u a fraud with proofs neither open ur account. Infact they send you multiple agents with different names asking u same questions and dissappear .

@SameerKhan52794 Thank you for your understanding and continued support. Our teams are available round the clock on in-app chat support to help you with any queries.

@SameerKhan52794 Users often encounter issues when they forget where they saved their cards or overlook the terms and conditions when signing up for free trials. In such cases, the merchant may charge your card, and we are obligated to cover the card scheme costs, even if the transaction fails.

@SameerKhan52794 To help avoid failed transactions, we recommend maintaining sufficient account balance when making international transactions and exercising caution when choosing merchants to save your cards with.

@SameerKhan52794 To ensure that our platform remains affordable and account for genuine mistakes, all users have a limit of 5 failed international transactions on their card before fees are due. Failure to pay the fees accrued results in card getting blocked.

@SameerKhan52794 As long as you stay within the limit of 5 failed transactions or have no failed international transactions, you won’t have to worry about these charges 🙌🏻

@SameerKhan52794 We only charge failed transaction fees, and this is also limited to a small minority of users who are not using their card responsibly and are incurring failed transactions.

@SameerKhan52794 The card scheme charges us for both successful and failed transactions. NayaPay does not impose any annual fees or card issuance fees to recover these costs.

@SameerKhan52794 Hello, these charges apply only to users with failed transactions, which occur due to insufficient funds in your wallet or due to card controls, such as a frozen card.

@the_terrific_m @MohsinnAbbasi @NayaPay @sadapaypk @nayapaypk We’ve been trying to contact the original account holder but haven’t been able to reach them. If you’re in touch with the customer, please share their details with us so we can proceed with the investigation. If you have any concerns, feel free to reach out to us 🤝(2/2)

@MohsinnAbbasi @NayaPay @sadapaypk @nayapaypk You are totally right. Believe me its more than 50 days, I've called their call center more than 15 times, wrote more than 50 emails to their department, despite submitting all the documents, they are deliberately ignoring. Seems like that's their internal corruption

Sad reality of #Pakistani companies like #Dawlance once you face an issue, there’s no proper service or accountability. Then we wonder why people don’t trust “Made in Pakistan.” Local brands need better service, not just big advertising. Sincere advice buy anything from Dawlance!

@the_terrific_m @MohsinnAbbasi @NayaPay @sadapaypk @nayapaypk Hi, as communicated earlier - According to our relevant team, your account has been temporarily blocked due to involvement in account-to-account layering of funds. (1/2)

@Youtuber1027823 @nayapaypk Hi, please share your NayaPay ID with us so we can help 🙏🏻

@nayapaypk Hello NayaPay.I have created many accounts on NayaPay before, but my account is still not getting verified because I never received the verification call. My current account has been pending for a long time and it is still not verified. I am using the same CNIC and phone number.

never innocent

@musahala @nayapaypk Hi, can you also please email us about your issue using registered email address so we can expedite the process and help you out 😊

@NayaPaySupport @nayapaypk From Canada. I am able to reach the number, and I select the language too (tried both Urdu & eng), but right after the robo says the phone number is not recognized and the line disconnects. I live abroad, I don't have access to the Pak number, and trying to call and unlock my acc

@nayapaypk trying to access my locked account while being abroad, but then the robo doesn't recognizes the international number. Additionally can't setup a new account with an international number. What's the point of having an international helpline? Can you assist please

@musahala @nayapaypk Hi, can you please share your NayaPay ID with us?

@HassanA20886 @nayapaypk @NayaPay As long as you don't incur any failed transactions or keep them within the limit, you don't have to worry about this. We hope this clears things up! Feel free to inbox us if need any help 🙌(2/2)

@HassanA20886 @nayapaypk @NayaPay Hi,you are allowed 5 failed international transactions before fees is due. We're charged for both successful and failed transactions by the card network and we only pass a fraction of that cost after 5 failed transactions🙌 (1/2)

@nayapaypk @NayaPay Why are customers being charged for FAILED transactions? No service received, money deducted, and card blocked. Post-transaction notifications are NOT prior consent. This has been reported to SBP. Others facing same issue should speak up. #NayaPay #Fraud

@mummyonx25 @iffiViews @nayapaypk Hi, please share your NayaPay ID with us so we can help you out as soon as possible 🙏

@iffiViews Nobody blocking her account .I had one account of @nayapaypk .they blocked it a year ago amd still working on it and finding the fraud transaction with my money in the account.

@byumarr @nayapaypk As long as you don't incur any failed transactions or keep them within the limit, you don't have to worry about this 🙏 I hope this clears things up! Feel free to inbox us if you need any help. 🙌 (2/2)

Switched to @nayapaypk for active use, but failed transactions still deduct money from the account 🤦‍♂️ Worst support system too. No replies, no proper help, no resolution. Terrible experience. Uninstalling. Again, worsstttt experience of Banking ever — please avoid using it

@byumarr @nayapaypk Hi, you are allowed 5 failed international transactions before fees is due. We're charged for both successful and failed transactions by the card network and we only pass a fraction of that cost after 5 failed transactions. (1/2)