Neil Smith

@Victorianplumb Thanks this has finally been sorted by Hannah, hopefully a working toilet arriving tomorrow. It’s not the fact that things go wrong it’s the lack of communication that frustrates customer’s.

@NeilSmith1962 Hello, thanks for getting in touch. I am truly sorry to hear this. Can you please send us a direct message with your order details and we will have a look into this for you? Thanks, Kate @ VP

@Victorianplumb Avoid this company Terrible customer service, no contact number hide behind emails and chat. No accountability when handling complaints ask for further information then no feed back they have a poor complaints process simply ignoring problems.