ODEON Help

@JugTheKel @cineworld @ODEONCinemas @JugTheKel Hi there, There are Dolby showings scheduled at ODEON Birmingham Broadway Plaza. 😊️ More information can be found here: Masters of the Universe | Showtimes & Tickets (odeon.co.uk/films/masters-…) -Chloe

I see MOTU tickets are up but not one IMAX 3D, or regular 3d? In fact no IMAX at all.... what gives @cineworld Also see no dolby @ODEONCinemas I hope premium formats are filtering through...

@RatedR2012 Hi there,  My apologies for the delay, I've responded to your DM.  -Chloe

@ODEONHelp I am trying to purchase food and drink on the Odeon Ireland app but unfortunately, it’s not letting me. I can get you my QR Code if it’s required.

@Red_Herring666 @ODEONCinemas @Red_Herring666 Hi there,  We don't have a time frame, but as soon as it's confirmed we will update this. 🎪️🤹️ -Chloe

@ODEONCinemas @ODEONCinemas Its getting close to release date, what's the age rating on #theamazingdigitalcircus?

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@Red_Herring666 @ODEONCinemas Hi there,  Once this is confirmed by the BBFC, this will be updated on our website. 🙂  -Chloe

@_Lost_something @ODEONCinemas @_Lost_something Hi there, Thank you. While we can't make any promises, keep an eye out for He-Man's bravery and any scheduling updates on our website and app 🏰️💀️ -Chloe ⚔️

@ODEONCinemas Nothing available at my local one despite you having a display for it?

You have the power… to book your tickets now 👀⚔️ Masters of the Universe at ODEON 3 June. 🎫 bit.ly/4wPGp9A

@MonMohan79 @MonMohan79 Hi there,  For the security of your details, we would advise deleting the previous tweet with your email address and DM-ing us so we can look into this further.  -Chloe

@ODEONHelp your website to book cinema tickets has been down for days. I cannot book any tickets am getting this message

@matt_2397 @ODEONCinemas @matt_2397 Hi there,  Thank you. 🙂 I can confirm there is a showing currently scheduled for 25/05/26, and then there are showings from 05/06/26.  More information can be found here: Tuner | Showtimes & Tickets (odeon.co.uk/films/tuner/HO…) -Chloe

@ODEONCinemas Can I clarify that #Tuner is out in cinemas next Friday?

@MonMohan79 Hi there, I'm sorry to hear this, can you please DM us with your email address and full name so we can look into this further? -Chloe

@JoeF52696852 Hi there,  We can't wait for this musical SHOWdown, Power Ballad to rock across our screens 👰️🎤️ Keep an eye out on our website, app and social media channels for any updates on ticket releases. 🤘️🎸️ -Chloe

@ODEONHelp Hi there. Why can I not book tickets for Power Ballad yet please ?

@matt_2397 @ODEONCinemas Hi there,  Can you please confirm your local cinema site? -Chloe

@even_thorizon Hi there,  I'm sorry to hear this, can you please DM us with your email address and booking reference?  -Chloe

@ODEONHelp hi there, my family and I went to see The Mandalorian at Maidstone. We were in screen 8, which is meant to be your best screen, however, there are massive creases in the middle bottom half of the screen, and they were really quite distracting. 1/

@boxheaddGAD @ODEONCinemas Hi there,  I'm sorry to hear this, can you please DM us with your email address, full name, and the cinema and film you booked for? -Chloe

@ODEONCinemas I would love to! But your system has now taken my money 3 times and not given me any tickets!

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@The1LikeSaf @ODEONCinemas Hi there, Keep an eye out for He-Man's bravery and any scheduling updates on our website, app and social media channels. 🏰️💀️ -Chloe ⚔️

@ODEONCinemas What about Leicester Square? Nothing available there…

@_Lost_something @ODEONCinemas Hi there,  Can you please confirm your local cinema site? 🙂  -Chloe

@JugTheKel @cineworld @ODEONCinemas Hi there,  Can you please confirm your local cinema site? 🙂  -Chloe

@MH3398 Hi there,  We've responded to your DM. 🙂  -Chloe

@ODEONHelp hi I’ve sent you a DM Pls can you help?

@Clare_75_ @Clare_75_ Hi there,  When a refund is put through the chatbot this is then processed and no follow-up email is sent. I can confirm it's been refunded. 🙂 Please allow up to 7 working days for this to return to your bank.  -Chloe

@ODEONHelp hi odeon, trying to cancel my booking for tomorrow as we have norovirus in my home, neither the app and website seem to be working correctly and won't issue a refund, I've gone through your bot on chat and raised a ticket, will that be ok?

@cluelesnerd Please drop us a DM and we can look into this for you 😊  -Khlo 🌈

@ODEONHelp had a booking for the Madalorian at 10.30am tomorrow morning in Coolock, cancelled it, waited a few hours and am trying to book for 11.30am in the same cinema but its saying I already have a booking, I cancelled the 10.30am booking so why can't I rebook?

@fxckits_phe Hi there 😊  Cinemas have been setting aside stock for guests who have pre-ordered - subject to availability. Should there be any issues when you arrive at the cinema, please speak to a staff member who will be happy to assist you. -Khlo 🌈

@ODEONHelp I need help understanding if a pre-order will still be available tomorrow even though the app now says “out of stock” for what I ordered? I’m getting conflicting responses

@RatedR2012 Hi there - drop us a DM and we will look into this for you 😊  -Khlo 🌈