Plusnet

@ConstantineEmma Morning Emma, I appreciate this will have you concerned! We don't have access from here but give us a call on 0330 1239 123. They will be the best to assist you, and advise you of the next steps to take.

@Plusnet please can you help-we have been in contact with you numerous times without a resolution over an issue with our switch to you from Virgin media-Virgin are saying we owe them hundreds of pounds which we don’t as we had switched to you.

@egrefen Hey Edward, this sounds concerning, and I'm sorry to hear you've had issues. The team are the best people to help, please give us a call on 0330 1239 123. For other ways to contact us, please visit our website: plus.net/contact-us

Pretty disappointed with @Plusnet and @WeAreOpenreach. Engineering visit booked via PlusNet. OpenReach engineer shows up without ringing bell, slaps fibre entry point on some random side of the house, leaves without checking in. PlusNet complaint emails just bounce back. Great.

Morning Rob. Please see this link, plus.net/contact-us/, which explains the ways you can get in touch with us, including information on how you can write to us or raise an online ticket under the 'Make a complaint' section. Our team will then be happy to support you further. Alternatively, our Community may be able to help you out if you have a query about something. Please see this page here: community.plus.net.

@Plusnet - I'm searching your site for any way of contacting you that isn't via the phone - how can I do that?

@denchaser I appreciate you'll be keen to get this sorted, and the team will be working on it. That being said, if you give us a call on 0330 1239 123, we will be able to check for updates.

@Plusnet hurry up and fix the bloody internet, mobile data is gonna cost me a fortune on a phone contract you made me get for disabling home phone lines. 😡

@amylongden Good evening, Amy. I'm really sorry that there's been so much trouble with your home move. If you'd like to raise a complaint regarding what's been happening, I'd recommend giving our customer service team a call on 0330 1239 123.

@Plusnet Trying to move my contract to a new house. Booked in early and I have to pay £65 to keep my current contract. 1st call went well, then get an email saying request cancelled. Called twice today, on 38 mins, 2nd 50 mins. Still not resolved. I GIVE UP!

@WriteMindedPub Hi Sarah. We really would like to get this looked into and see what is happening. Please reach out to our team and I am positive we can sort this as they can also raise this further if needed.

Warning to anyone thinking of switching to @EE - I’m switching to @plusnet on the same plan, £30 a month cheaper. Paid my final bill and an £86 exit fee on Friday. They cut me off the next day - six days b4 the switch. Still can’t get an explanation. Terrible service @EE

Hello, Leon. Great to hear you've joined us on Plusnet. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@Plusnet hi, I’ve just ordered broadband with you - but want the router delivered to a different address as I am not at the new address yet, can you help please?

@davidjohn73_ I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@BluntMancLady @Plusnet Count yourself lucky I never received mine. I would be highly dubious of anything they offer to get you to sign up.

@Plusnet signed up - all fine. Received gift card but having followed instructions cannot log in to get PIN. Requested p/w reset but no email arrived & have checked spam. What can I do to be able to use it? Thanks

@BluntMancLady Hello Melanie. It would be best to have one of our guides take a closer look at this. Please contact our team by dialling 0330 1239 123 from any phone, and they will assist you further - 8am to 8pm. For more ways to contact us please see this link 👉 plus.net/contact-us/

@btc8500 Hi Jason. We certainly want you to get the best speeds. If you do want the team to take a closer look, they're available on 0330 123 9123.

@Plusnet It’s disgusting that you make people pay for 900Mbps, Yet the WiFi side of the router can’t even deliver that speed Only via Ethernet what a scam that is Yet my phone can support over 1400Mbps And yes told you don’t do WiFi 7 So paying extra for nothing really

@judewri Hi Jude. I can certainly pass this feedback on. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet phoned a few days ago and was told an engineer would be here on digital switch over day - now phoned today to be told I'm on my own setting up the new EE router attaching land line etc. Bit of staff training required maybe and who is right ?

It's disappointing to hear you're no further forward with this and that this has pushed you to go elsewhere. If this is something you'd like to discuss further, please give us a call on 0330 1239 123 so we can raise this further, and we'll give you the best support moving forward.

@Plusnet Done this several times over the last few weeks and the problem still persists. Robots and no humans. Disgraceful service. Already put in place moving to another service.

@Plusnet #plusnet #internet Plusnet are just about the WORST Internet service provider I have ever encountered!! They take ages to settle any problems and blame everything else!!! Awful service. AVOID LIKE THE PLAGUE!

Good evening. I'm really sorry that there's been so much trouble with this bill payment. I completely appreciate that you need this all sorted as quickly as possible. If you give the team a call on 0330 1239 123, our customer service team will be able to take a further look into what's going on.

@Plusnet have restricted my service as payment hasn’t been made(despite setting up a DD!). I have tried to pay online several times but payment page is not working. I called 3 different numbers between 18:20 and 18:40 and been told their lines are closed and only open 8am-8pm?!

@GregIngham1 This isn't something we can check over X I'm afraid Greg, please reach out to our customer care team as they'll be able to check over your details and provide the latest updates.

@Plusnet Can you get info on where he or she is for this installation please?

@Plusnet hi can you confirm what time you are installing the Internet today for me? Tried to inbox you. Thank you

@GregIngham1 Hi Greg. We certainly don't want this to be the case. You can raise this and escalate it with the team on 0330 123 9123, and they'll take it from there.

@Plusnet Because of this, we'll be looking for 6 months free no charge of our bills with plusnet, customer service and service in general has been shocking.

Hi Coltan. Sorry to hear that the option you were looking for is no longer avaialble. It is possible that the order would be cancelled if the service was not available. I'd recommend having a chat with our customer service team again on 0330 1239 123, and they can take a closer look at what's happening and see if there are any other options.

@Plusnet Hi, on the back of the digital switch over email I called up to ask some questions and proceeded to renew with full fibre. However the switch over link showed two options. Full, and Fibre. plus.net/help/my-accoun… The call handler told me Fibre isn't possible - they're cutting it off. My only option is full fibre. Why is it right there as option in the switch over link? The handler said this copper is also being removed - I said online it lets me pick it as a option but he said the order would cancel if I did. 'its not possible' I wanted to remain on this to avoid disruption to the property outside

Hi Jude. Need help with your broadband or landline? Text HELP for broadband or Text PHONE for home phone to 07800 008 121. 1. We’ll run tests to find out what’s going on. 2. If you need an engineer, we’ll text you to book a slot. 3. If not, we’ll call you within 30 minutes to solve your issue.

@Plusnet Sky routers used to connect to my WiFi extender and work just fine Your Plusnet routers are awful, spotty connection at best, at least 2-3 times I have to wait 10+ minutes to reconnect. Was promised same speed yet I received slower less reliable internet.

@Atul1219 Hi Atul. Hope you're well. I'd recommend having a chat with our customer service team on 0330 1239 123, and they can take a closer look at what's happening and see if we can get it sorted.

@Plusnet I received an email saying my move to EE will keep the same price, phone number and contract length. But the Digital Voice link only takes me to standard 1–2 year EE contract offers. Where is the migration page / unique code entry mentioned in your instructions?