SayanK
857 posts

SayanK
@Sayan85
Researcher, Reader, Reflector - Curiosity is my cue.





Another example of #IndigoFirstPassengerLast. An elderly couple on my flight had paid for seats in row 4 so they wouldn't have to walk much. Without an explanation, #Indigo changed it to seat 19. The gentleman was going to struggle to walk till row 19 in a narrow passage. But who cares. A few people had to make a noise, point out the immorality and only then, thanks to the pleasant cabin crew were the original seats restored. But, and this is the point, they had to make a noise otherwise Indigo was going to get them to walk till 19, and check after boarding was complete, if they could be assigned 4, which meant they would have to walk back. The elderly lady was meekly complaining about how this is a common occurrence and how it is stressful for people their age to travel #Indigo. "I wish they didn't have a monopoly" she said. Such a pity. I am sure @IndiGo6E, you can sensitise your ground staff to put the passenger first occasionally. It was so disappointing to see how casually they were moving elderly passengers. With success comes responsibility. As someone who is proud of a successful Indian enterprise, I hope you can be more sensitive and not institutionalise this uncaring attitude.


@IndiGo6E @airsewa_MoCA @MoCA_GoI Still awaiting updates on the promised ticket refunds (expected resolution by 31st July) and the compensation for harassment and trauma. Our fight for justice will continue



















