SMCS Staging Sandbox

@TheRealTesterHC Thank you. Our team is looking into this matter.

@SmcsSandbox Just sent you a DM as requested.

@SmcsSandbox My order seems lost. No shipping updates in over a week.

@TheRealTesterHC Sorry to hear that. Can you please DM us your order info?

@SmcsSandbox I haven't got a shipping notification for my order.

@TheRealTesterHC We are sorry to hear that. Can you please DM us your order information so we can investigate further? TCA123987

@SmcsSandbox My order hasn't arrived yet. It's now 3 days late.

@TheRealTesterHC Sorry to hear that. Please DM us your order info.

@SmcsSandbox My order is missing.

@TheRealTesterHC You can DM us and we can help. TCA123987

@SmcsSandbox Where's your customer support team?

@TheRealTesterHC Thank you. Our billing team is looking into this.

@SmcsSandbox I've just sent over the details via DM

@SmcsSandbox The movie I purchased is not showing up in my app. Help.

@TheRealTesterHC Thank you. Our team will review and follow up with our findings.

@SmcsSandbox Just sent my order info over DM.

@SmcsSandbox S2E14 is missing from my Dinosaur show. Can you please help?

@TheRealTesterHC Thank you. Out team is looking into this.

@SmcsSandbox error code 123098

@SmcsSandbox I've lost access to my entire move library. please help.

@TheRealTesterHC Please DM us your order details.

@SmcsSandbox My video library is gone. please help.

@TheRealTesterHC This is now with our billing team for further review.

@SmcsSandbox Thank you.

@SmcsSandbox I can't find the last season of my show. Where is it? Help!

@TheRealTesterHC We apologies for the delay. We are working as quickly as possible to come to a resolution.

@SmcsSandbox Why is this taking so long?

@TheRealTesterHC Thank you for your patience. This has been escalated.

@SmcsSandbox I'm still waiting on a response. any updates?

@TheRealTesterHC You should see a response from us in the next 24 hrs.

@SmcsSandbox When should I expect an update?

@TheRealTesterHC Thank you. We'll relay this to our support team.

@SmcsSandbox Puppies in paradise, my cat is my best friend, & mansion in the hills.

@TheRealTesterHC Can you please confirm which shows are missing from your library?

@SmcsSandbox I'm still missing at least 3 shows.

@TheRealTesterHC Yes, you should now see your shows in your library. Please check and confirm.

@SmcsSandbox Any updates on this?