TheTripReviewer

.. you have 48 hours to respond to my request for contact details for your CEO and Chairman? Failure to do so will result in me taking this matter internationally.

@AirIndiaX why do you refuse to provide me the email address/Twitter for your CEO and Chairman. Yet you have the audacity to mention something that has already been addressed. Start behaving in a professional manner otherwise I’ll be taking this matter further than you think..1/2

@AirIndiaX Staff shouldn’t need additional training in order to be speaking the language needed to be spoken at an international airport. It should be mandatory. Nevertheless, that does not provide me any assurance and I wish to be compensated.

@TheTripReviewer Thank you for bringing this matter to our attention. (3/3)

@AirIndiaX what is the CEO and chairman’s Twitter account name and email address?

@AirIndiaX I understand safety is a top priority for your airline & for any airline. On the same note, being shouted at, by a member of staff who works for your airline at an international airport and CAN’T speak English. Is behaviour I do not tolerate and won’t stay quiet about.

@TheTripReviewer Hi there! We apologise for any inconvenience caused. Safety is our top priority, and certain items like lighters must be removed from checked-in luggage. We aim to provide the highest level of service but regret any disappointment in our staff's communication. Your (1/2)

@AirIndiaX Why have you mentioned anything about the lighter? This issue has been addressed and I’ve told you for five times already do not mention this issue again.

@AirIndiaX I have sent you a DM but your incompetency doesn’t stop there

@TheTripReviewer Hi there! We're sorry to hear about your experience. Could you please provide more details about your concern via DM? This will help us investigate further and assist you accordingly. twitter.com/messages/compo…

@AirIndiaX the unprofessionalism and incompetency continues

The Q created a bike with fully working square wheels capable of making turns. Good or not?

@allianceair the unprofessionalism and incompetency continues. Emails messages calls, none of which are answered or reply to. Do not trust this airline. It is run by a bunch of dismissive and rude, individuals

@AirSewa4 I have received a message on WhatsApp from a Kenyan number is this genuine?

@TheTripReviewer You want to be helped please

@AirSewa4 please help me lodge a complaint being a foreigner and by pass the need to have submit an Indian mobile number on my profile. Thank you.

@AirSewaIndia I have registered on the airsewa website but without an Indian mobile number a foreigner can’t lodge a grievance. Please assist me urgently to overcome this unnecessary technicality? Thank you.

@airsewa_MoCA I have registered on the airsewa website but without an Indian mobile number a foreigner can’t lodge a grievance. Please assist me urgently to overcome this unnecessary technicality? Thank you.

@airsewa_MoCA please help me lodge a complaint being a foreigner and by pass the need to have submit an Indian mobile number on my profile. Thank you.

@AAI_Official please help me lodge a complaint being a foreigner and by pass the need to have submit an Indian mobile number on my profile. Thank you.

..manipulative way for non-Indians not to be able to raise concerns and complaints. So much for being at the ‘Sewa’ for all air travellers. #disappointed #rude #awful

@airsewa_MoCA I have sent countless emails & not 1 reply. Why are staff who work for airlines or airline related organisations so incompetent. A foreigner can’t lodge a grievance unless they submit an Indian mobile number on their profile. It’s certainly a cunning and ..1/2

@AirIndiaX another day and yet more disappointments. When will this airline get it right.

@airsewa_MoCA how long does it take for you to reply to emails or messages sent on here?