Victorian Plumbing

We’ve been made aware of fake accounts pretending to be us, offering ‘deals’ and requesting personal details. Remember that we will only contact you from our official @Victorianplumb account. Please do not share information with anyone claiming to be us from any other account.💚

@NeilSmith1962 Hello, thanks for getting in touch. I am truly sorry to hear this. Can you please send us a direct message with your order details and we will have a look into this for you? Thanks, Kate @ VP

@Victorianplumb Avoid this company Terrible customer service, no contact number hide behind emails and chat. No accountability when handling complaints ask for further information then no feed back they have a poor complaints process simply ignoring problems.

@DizziaEmanuel Hello Emanuel, Thank you for getting in touch, If you can please message us privately or contact us on live chat we will be happy to discuss this further with you. Kate @ VP

Avoid.Returned a brass Monza radiator valve in exact condition received(all brass).They used a photo of a different item(plastic+brass)to deny my £70 refund.Either incompetence or misleading practice.Out £70 for nothing.Will be escalating and warning others.@Victorianplumb

@DizziaEmanuel Hello Emanuel, Thank you for providing your order details, I am really sorry to see that your returned item arrived back damaged. As a goodwill gesture I would be happy to offer you credit for the valves. In line with our returns policy we can accept returned items back for...

@BishopGer41166 Hello, thanks for getting in touch. Can you please send us a direct message with your order details or come onto live chat, and we will be happy to help you. Thanks, Kate @ VP

@Victorianplumb no help at all when you get a problem!

@DizziaEmanuel @DizziaEmanuel

@DizziaEmanuel Hello, Thanks for your message. To ensure I can help you, please can you send a direct message with your order details and we will have a look into this for you. Thanks Lindsey @VP

@JBasingstoke Hi,  Please can you send us a DM with your order details?  Once received, I will do my best to help.  Tom@VP

@Victorianplumb To all potential customers do not use Victorian plumbing after many orders being delivered damaged or wrong they have outdone themselves this time. Toilet arrived used dirty and marked Bath panel cracked and basin unit used joke

@vickii73 Hi Vicki,  Please feel free to DM us on here or you can get in touch by sending an email to info@victorianplumbing.co.uk or via Live Chat on our website: victorianplumbing.co.uk/help-and-custo…  Tom@VP

@Victorianplumb disappointingly poor customer service!

@vickii73 Hello, Thanks for your message. To ensure I can help you, please can you send a direct message with your order details and we will have a look into this for you. Thanks Lindsey @VP

@vickii73 Hi Vicki,  I am sorry to hear you're unhappy with your experience.  To ensure I can help you, please can you provide me with your order number and confirmation that you are named on the order?  As soon as I've received your reply, I'll do my best to help.  Tom@VP

@coysconnor Hello, thanks for getting in touch. Can you please send us a direct message with your order details and we will have a look into this for you. Thanks, Courtney @ VP

@Victorianplumb if I order something, on my TRADE account. Pay extra for next day delivery. WHY do you think it’s acceptable to deliver OUTSIDE of working hours. Really needed my new shower head for a client to be delivered at 6-7pm on a Friday thank you 👍

@el_lad67 Hello, thanks for getting in touch. Can you please send us a direct message with your order details and we will have a look into this for you. Thanks, Courtney @ VP

@Victorianplumb absolute shambles of a bathroom supplier. Customer had a Burlington bath delivered on Tuesday, unpacked it and realised the legs and framework are missing. Only way they could contact @Victorianplumb was via email, there’s no way to phone and speak to someone.

@BishopGer41166 @BishopGer41166 Hello, thanks for getting in touch. Can you please send us a direct message with your order details, and we will have a look into this for you? Thanks, Courtney @ VP

Please note people that @Victorianplumb have no interest in helping you out of a hole on a problematic return!!!!! Won't ever use them again, not that that will bother them too much.

@BishopGer41166 Hello, thanks for getting in touch. Can you please send us a direct message with your order details and we will have a look into this for you. Thanks, Courtney @ VP

@oonagh_mary @oonagh_mary Hello, thanks for getting in touch. Can you please send us a direct message with your order details and we can take a look into this for you. Thanks, Paige @ VP

@Victorianplumb I'm trying to get in touch to delay my order as I'm away for the next few days but there is no telephone # only email that has a 72 hr reply policy! Can someone pls come back to me ASAP? Thanks

@ContorSien1527 Hi, Thanks for getting in touch!  To ensure I can help you, please can you provide me with the following:  • Full order number • Name and address on order • Confirmation you are the account holder Once I've received this information, I'll do my best to help 🙂  Tom@VP

@Victorianplumb a 2nd radiator delivered to replace the damage one received. It’s also damaged. Perhaps letting couriers drag items up someone’s garden path isn’t the best way to handle items. Don’t they have a sack truck? Two weeks, £300 & I still have damaged goods.

@Moinsad Hello, Please can you contact us directly with your order details and I will be happy to look into this issue for you? thanks Kieran @ VP

@Victorianplumb awful delivery service, I will give 1 star review everywhere next couple of days just because of the shear hackle and pain that I am enduring due to worst delivery service #victorianplumbing

@j_gilby Hello, Our online chat is currently online and there are advisors here to help until 8.45pm tonight. Can you please message us directly with your order number and I would be happy to help? Thanks, Kieran @ VP

@Victorianplumb is the online chat help working ?

@agencytrainer @FedExHelp Hello Julian,  Thanks for getting in touch.  Can you please send us a direct message with your order details, and we will have a look into this for you? Thanks, Kate @ VP

So between you @Victorianplumb and @FedExHelp you have failed to deliver the item we needed urgently today, despite you both guaranteeing it would be here. This text from FedEx sums it up - no reason for delay and a number that doesn’t work. What a shambles🤬🤬🤬

@Theram80 Hello, Thanks for your message. To ensure I can help you, please can you send a direct message with your order details and we will have a look into this for you. Thanks Lindsey @VP

@Victorianplumb why doesn’t your live work?