Vistio

According to a recent study by Xerox, 87% of skills taught in training are lost without follow-up coaching. Do you know how effective your agent training is? vistio.io/blog/how-do-yo…

Trivia question 🤔: Improving the quality of role play scenarios during agent training can have lasting impacts on which of the following?: a) agent retention b) agent experience c) quality scores d) handle time e) all of the above and more vistio.io/blog/why-ai-pr…

Providing excellent #customerservice entails empowering agents. Yet high training costs, staff burnout & outdated systems get in the way. Learn how to boost productivity & morale and leverage #AI without losing the human touch. #DoingCXRight #VKC doingcxright.com/2023/12/11/ai-…

As the year ends, we reflect on traditions, cherish family moments, and celebrate workplace victories. Amidst the hustle, stress may rise, but we're committed to delivering valuable insights in CX. Here's to ending the year on a high note! linkedin.com/pulse/most-won…

Here are my reflections on a recent public interaction with a customer via the @VistioCX Knowledge Collective. I'd love to hear your thoughts. "Response Etiquette for Public Customer Comments" customerservicelife.com/response-etiqu…

We're excited to bring back our resident training expert in this discussion where we'll highlight the benefits of coaching your agents with compassion. vistio.io/cxlive/

Even in the toughest situations, your agents should handle every customer interaction with grace and compassion. What's the best way to do that? Well, if you're @sherikendall you show your agents just that while you're coaching them.

Hello, X. We've got a newsletter that we release every week (typically) full of CX insight through the lens of agent experience. linkedin.com/pulse/so-many-…

If you asked a complete stranger whether being an CC agent is a good career choice, what do you think they'd say? 🙊 @justinmrobbins is here to shift the narrative, highlighting the skills agents achieve that imbue them with the ability to grow. metricsherpa.com/contact-center…

Register (for free!) here: vistio.io/cxlive/

Join us live tomorrow with @robconnellyvis1 and @doug_rabold as we have a discussion about the real value of CX metrics and how holding agents to them can make or break your brand.

Here's that article! seatoncx.com/improving-the-…

It's a darn shame this is the last video in the GenAI/Agent series. but the good news is that there is 𝘱𝘭𝘦𝘯𝘵𝘺 more content to come from @seatoncx. Also, he wrote a killer article to accompany this series, so make sure you've read that as well. linkedin.com/posts/daveseat…

@seatoncx shared an incredible tip on improving the customer experience: Use AI to translate technical terms into something 𝗲𝗮𝘀𝗶𝗹𝘆 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗼𝗼𝗱 by your customer base. linkedin.com/posts/daveseat…

"The role of humans in providing customer service only 𝘨𝘳𝘰𝘸𝘴 𝘪𝘯 𝘪𝘮𝘱𝘰𝘳𝘵𝘢𝘯𝘤𝘦 as we add automation and increase the complexity of experiences." - @justinmrobbins metricsherpa.com/elevating-fron…

"Companies forget the 𝘩𝘦𝘢𝘳𝘵 of business, and they don't combine it with the 𝘴𝘤𝘪𝘦𝘯𝘤𝘦 so there's that holistic value, and it's important that companies are really mindful of that combination." - @stacysherman

Knowledge-centered service is crucial for excellent customer interactions. But what if your data is wrong or missing entirely? @seatoncx continues to explore how generative AI and agents can collaborate for a better experience. bit.ly/3Q1w7jm

Register (for free!) here! vistio.io/cxlive/

🎙️🤖 Discover the TRUE future of call centers! 🔍📞 Join training expert Sheri Kendall as she explores the perfect blend of AI & agent training for an enhanced customer experience. Don't miss out! #AI #CX #CustomerExperience #AgentExperience

Check out the full write up here: vistio.io/blog/maximize-… #agentexperience #technologysolutions #contactcenter #CX #techstack

"When organizations consider new software, they 𝘯𝘦𝘦𝘥 to fully prepare for its adoption.” - Adam Saad Investing in contact center technology can be a tricky process. 🤔 You should pick tech that fits your model, but you also must ensure that you keep your agents in mind!