Washington Gas

@HarrisErne90748 Hi Ernest! If you are still without service, please send us a private message with your address and we will be happy to assist you.

@washingtongas I would like to know why you communicated with me about shutting off gas but no communication about cutting on service. You guys are punishing me because prior tenant left a bill. No communication about showing you a lease!! Without gas for 2 days in new apartment.

@MrJ6515 Hello, please send us a private message with your account information and we will assist you further. Thank you!

@washingtongas AI says that this is the best way to get a hold of you, have spent days on the phone trying to get through. My VA SUC Complaint # is 52988, haven't had gas for three weeks now.

@MrJ6515 Hello, please send us a private message with your account information and we will assist you further. Thank you!

@washingtongas @washingtongas AI says that this is the best way to get a hold of you, have spent days on the phone trying to get through. My VA SUC Complaint # is 52988, haven't had gas for three weeks now.

At Washington Gas, our people power everything we do. This month, we’re highlighting Chelsea Shelton. As the fleet manager, she oversees the vehicles and equipment that help Washington Gas employees deliver safe, reliable service across the DMV. Thank you, Chelsea, for your hard work and dedication! 👏

Being Here for the DMV means investing in our communities. Today, we announced $545,000 in community investment grants supporting 46 nonprofit organizations across Washington, D.C., Maryland, and Virginia. These investments help expand access to opportunity, support children and families, and strengthen communities across the region. We’re grateful to our nonprofit partners leading this important work and look forward to continuing to build lasting impact together! bit.ly/42NyXhh

Hi, we’re sorry to hear about the trouble you’ve had getting your account set up. We’d like to help get this resolved for you as quickly as possible. Please send us a private message with your full address and the best contact information so we can review your account and locate your documents.

@washingtongas ive been trying to activate my account since april9, i sent emails with my lease as a PDF. no response whenever i call,they say they dont see it,previoustenant owe money,they need my lease,which i sent them but im being ignored. no one is helping or emailing me

@Micwritermcleod Thank you for the update. For safety reasons, please send us a private message with the address where this issue is occurring, and we will make sure it is reviewed promptly.

@washingtongas Tried to post a video of a gas meter leaking air. Didn't post. Will try one more time here.

We understand your concern. Program offerings and eligibility can vary based on location, funding sources, and local partnerships. We want to ensure we’re addressing your specific question accurately, so please send us a private message with your service address or account number, and we’ll be happy to review available options and provide more information.

@washingtongas what’s the point of sending blast emails that y’all are offering all sorts of free home improvement for the residents in some of the most affluent counties inside the beltway, but not for the least affluent residents in DC?

@MELISKAK987 We have responded to your private message and are reviewing your situation. Please check your inbox and continue corresponding with us there so we can assist further.

@washingtongas Tried to private message you still don’t have heat or hot water and missed another day at work

@washingtongas it’s A SHAME how you all would leave a disable child without heat and hot water for weeks with a 0 balance.

@DogPound_ArlVA Hi Steven! Thank you for sharing your concerns. Please send us a direct message with your account information and we will assist you further.

@washingtongas I need help with my billing... your estimated readings has overestimated the gas i've used and your actual readings are incorrect. I have documentation that demonstrates this but no one on your staff will listen...

With just days left in Maryland’s legislative session, lawmakers are making quiet, last minute decisions that could raise your energy bill—without your input! At risk of being cut is the EmPOWER program, which saves residents and businesses money through free energy audits, rebates, weatherization materials, and energy efficient appliances. Since 2015, this program has saved Marylanders $272 million on their bills. At the same time, policymakers are also considering changes that would allow the Maryland PSC to shift the full upfront cost of natural gas connections onto customers and builders. That short sighted move would drive up housing costs further for you and your family. Make your voice heard! Contact your representative today to demand that they do their part to make energy more affordable: washgas.quorum.us/campaign/15850…

@dcfireems Washington Gas is addressing damage caused by a third party. As a reminder, always call 811 before digging to have utility lines marked. Thank you, @dcfireems, for your assistance.

Update outside gas leak with evacuation 4500 block McArthur Blvd NW. @washingtongas has secured the leak. Firefighters will meter the school and occupants can returning when readings are confirmed normal. #DCsBravest

April is National Safe Digging Month! Excavation damage is a major, but preventable, threat to underground utility infrastructure like gas pipelines. Before starting any digging project, big or small, always call 811 to have utility lines marked on your property. This simple step goes a long way towards keeping you and our communities safe!

To wrap up Women’s History Month, we’re shining a light on LaTina Lewis, Director of Customer Experience at Washington Gas. LaTina’s leadership embodies what it means to be Here for the DMV—actively listening to our customers and supporting them every step of the way to deliver the best possible experience. Read her reflections on Women’s History Month 👇 bit.ly/3Od7xO7

The EmPOWER program helps Maryland residents and businesses save energy and money through incentives like free energy audits, rebates, weatherization materials, and energy efficient appliances. EmPOWER has saved Marylanders $272 million since 2015, supports over 64,000 jobs, and in 2025 alone helped nearly 200,000 Washington Gas customers lower their energy bills. Now, this proven program is at risk of being cut by lawmakers: bit.ly/4lNaMIq

@HarrisErne90748 Hi! We're sorry to hear about the difficult experience so far. Please send us a private message with your account information and we'll have a specialist assist with this.

@washingtongas Why is there no one to answer phones on weekends. Should be someone to help 24/7. Customer service sucks. Making billions and being cheap.

Today, we’re proud to celebrate Natural Gas Utility Workers’ Day and recognize the dedicated Washington Gas employees who keep our communities running with affordable, reliable, and safe natural gas. Through every season and in all conditions, our teams work to safely maintain and strengthen the infrastructure that delivers energy across the region. We’re proud to say our gas utility workers are Here for the DMV — serving our neighbors, families, and communities every day. Thank you for all that you do.

A message to our Maryland Customers:

@Talk2Neit We understand why that would be concerning. If you’d like a closer look at your bill or have any questions, please send us a private message with your account details, and we’ll be happy to review it and walk through the charges with you.

My March Gas Bill is $234 (so far), last month it was $161, in 2025, it was $97 @washingtongas @WhiteHouse