Zappos Care

@thelightbrig Kindly follow back and see our response Via DM

@Zappos What the hell happened to Zappo's? They have cancelled my order twice - and the second time they did not tell me. My bank did... I mean shitty customer service. I have purchased elsewhere and the shoes will be delivered tomorrow.

@JMilesK @JMilesK Hi .please kindly follow us so we are able to DM you to look into this right away.

@ashleyeo @ashleyeo Hi there, we’re sorry for the frustration. Please send us a DM with more details. Thank you

.@Zappos I have an order that was supposed to be delivered Dec 28, tracking has not updated. Any help?

@mellownelly @mellownelly Hi there, we’re sorry for the frustration. Please send us a DM with more details. Thank you

@Zappos I’ve tried calling, chatting online and texting. No response during business hours. There’s no where in my returning info to mention that the shoes I received today had been PREVIOUSLY WORN, like A LOT! I don’t want this to come back on me as trying to return worn shoes.