Zeelab Pharmacy

@Skr22012109 @jagograhakjago @consaff @JoshiPralhad @PMOIndia Hi, we sincerely apologize for the inconvenience caused. Your issue has been escalated to the concerned team on priority for review and replacement assistance. Please allow us some time while the team checks and assists you further.

@Zeelabpharmacy I ordered medicine but it was received in damaged condition. I have written an email to care@zeelabpharmacy. But no response has been received. Please resend the new package and take the return of this one. @jagograhakjago @consaff @JoshiPralhad @PMOIndia

@i_ankitkr07 Hi, as checked, the pickup for your complaint order has been completed today. The replacement order was dispatched on 19th May and is expected to be delivered within 3–4 days. We understand the urgency and have already marked it on priority. Thank you for your patience.

Thanks @ZeelabPharmacy for initiating the process & reverse pickup for Order ZEE2605141347177. However, the AWB tracking still shows "Pickup not ready with vendor" since yesterday.. Given it's an urgent health requirement, exactly by when will it reach me? Pls expedite!

@i_ankitkr07 Hi, as checked, the pickup for your complaint order has been completed today. The replacement order was dispatched on 19th May and is expected to be delivered within 3–4 days. We understand the urgency and have already marked it on priority. Thank you for your patience.

@Zeelabpharmacy Thanks @ZeelabPharmacy for initiating the process & reverse pickup for Order ZEE2605141347177. However, the AWB tracking still shows "Pickup not ready with vendor" since yesterday. Given it's an urgent health requirement, exactly by when will it reach me? Pls expedite!

Absolute fraud by @ZeelabPharmacy ! Dlvr’d completely WRONG meds fr Ordr ZEE2605141347177. Kept my money, ghosted fr 3 days. Playing with patient health is criminal. Fix this NOW or face legal action. NCH Docket filed. @jagograhakjago @consaff

@i_ankitkr07 Hi, as checked, the order has already been dispatched, and the current status is showing as “Out for Pickup.” Our team is monitoring the shipment and will assist you further accordingly. zeelabpharmacy.shiprocket.co/tracking/15379…

@Zeelabpharmacy Now dont tell me to register my grievance on care@zeelabpharmacy.com Have already sent grievance today, yesterday and day before yesterday.. But no reply or complaint id raised from ur side. stop playing with customers. Do the needful or face legal action.

@i_ankitkr07 @jagograhakjago @consaff We sincerely apologize for the inconvenience caused. We understand the seriousness of receiving the wrong medicines. Your concern has been escalated to the concerned team on priority for immediate review and resolution.

@gsms2017 Hi, your order has already been escalated with the courier team and is currently showing as undelivered. Once the order is returned back to us (RTO), your refund will be processed. Thank you for your patience.

@Zeelabpharmacy Kindly process my refund IMMEDIATELY, otherwise I will have no option but to file a complaint in the Consumer Forum.

@_saikatdas Hi, we sincerely apologize for the delay and inconvenience caused. We understand your concern. Your issue has been escalated again to the concerned team on priority for an update and resolution at the earliest possible time.

@Zeelabpharmacy It almost 9 days till now , I didn't get the refund and also no communication from your side.

@Zeelabpharmacy I made a payment for an order through app via upi, and the payment was successfully completed from my end, but the order has not been placed.Kindly check the transaction status and Initiate a refund. It had been almost 3 days but I didn't get the refund yet.

@sidspin @venom1s Thank you for recommending Zeelab Pharmacy 😊 We’re glad you’re happy with the affordability and experience.

@venom1s Try @Zeelabpharmacy's. Cheap and good.

Sunscreen is so expensive. Any desi alternatives? I have to travel 2–4 hours in the sun every day.

@AmitNagra_ Hi, your email has been received today and the concerned team is reviewing the issue. We request you to please allow some time while the team checks and reverts to you via email. Your complaint has also been registered for further assistance.

@Zeelabpharmacy I have order with order id ZEE2605071319455 which is recieved 11.5.26 but this order minodil f is defective and there is no expire date also order leakage and defectiv when I am try to support no there is no response kindly replace order otherwise refund money

@ssri_fluoxetine If you do not wish to accept the order, you may refuse it at the time of delivery. The courier partner will return it from their end.

@ssri_fluoxetine Hi, as checked, these orders are already dispatched and currently in transit, due to which cancellation is not possible at this stage. We request that you please wait for the delivery. For further assistance, feel free to DM us.

@Zeelabpharmacy kindly cancel this order. Order ID. #ZEE2605101331607, #ZEE2605121341278, #ZEE2605131346314 Reason: I will not be staying in Assam till next 3 month.

@gsms2017 Your refund concern has been escalated to the concerned team on priority. We request you to please allow us some time while the team reviews and processes the resolution at the earliest.

@Zeelabpharmacy Kindly process my refund IMMEDIATELY, otherwise I will have no option but to file a complaint in the Consumer Forum.

@gsms2017 We understand your concern regarding the re-delivery attempt despite your cancellation confirmation. Your feedback has been escalated to the concerned team for review. We truly regret the experience and appreciate the time you gave us.

@Zeelabpharmacy Despite giving consent over the phone to cancel the re-delivery, another attempt was still made. Your delivery service is completely unreliable. I no longer wish to be your customer.

@AasifAli45_ We sincerely apologize for the inconvenience caused. Your order has been escalated with the courier partner. The delay occurred due to incorrect PIN code misrouting. Our team will connect with you shortly and prioritize the delivery.

@Zeelabpharmacy Subject Complaint Regarding Delayed Order Delivery Dear Sir/Madam, I ordered a product from Zeelad on 3 May, but as of today, 12 May, I have still not received my order. I have been trying to contact the delivery boy several times, 👇🏻

@gsms2017 we sincerely apologize for the inconvenience caused. We understand your concern regarding the failed delivery and refund delay for Order ID: ZEE2605021297635. Your issue has been escalated to the concerned team as a priority for immediate review and refund assistance.

@Zeelabpharmacy Your delivery man failed to deliver my order due to his negligence, and my amount has NOT been refunded even after 2 weeks! Order ID: ZEE2605021297635 | Order Date: 02-05-2026

@AasifAli45_ We sincerely apologize for the inconvenience caused due to the delay in delivery of your order. Your issue has been shared with the concerned team as a priority for immediate review and resolution.

but he is neither answering my calls nor providing any response. Kindly check my order status and provide an update as soon as possible. Please arrange the delivery at the earliest. Thank you.

@_saikatdas Hi, your query has been shared with the concerned team. They will review and resolve the issue at the earliest.

I have mailed all the details 2 times and called the customer care but didn't get any satisfactory answer.

@RAJENDRA_KC Please explain your query/concern in detail and share it with us at care@zeelabpharmacy.com or call us at +91 9896112555. Our team will assist you further.

@Zeelabpharmacy I have record

@Zeelabpharmacy dont go with zeelab for online medicine in Gurugram ,they are doing cheat giving half order but mark full order delivered and raise matter no one reply and said wait 3 to 4 days it's ridiculous worst service

@HarshBhimani17 @help_delhivery We sincerely apologize for the delay and inconvenience caused. Our team will connect with you within an hour regarding the re-dispatch update and assist you further on priority.

@Zeelabpharmacy @help_delhivery @Zeelabpharmacy Still there is no update about re-dispatch. It's been 20+ days. This is not acceptable.

Extremely irresponsible service from @delhivery and @Zeelabpharmacy My urgent medicines (ID: 39505222762455) was dispatched on 11 April with delivery due on 16 April, but it is still undelivered. I received multiple false “delivery attempted” updates without any call or visit.

@gsms2017 Dear customer, Thank you for reaching out to us, this is not the experience we want our customers to have. Please share the order id with us on care@zeelabpharmacy.com or +91 9896112555 so that we can look into this matter.

@Zeelabpharmacy Blunder negligence by the company refund not initiated yet