John Seiffer

21.7K posts

John Seiffer banner
John Seiffer

John Seiffer

@BetterCeo

I help SMB owner/operators up their game. What’s UP mean to you? The answer’s not the same for everyone. Let’s talk about yours. https://t.co/wRLwzPg263

Pittsburgh, PA Katılım Ağustos 2011
1.8K Takip Edilen4.6K Takipçiler
John Seiffer
John Seiffer@BetterCeo·
@JaredDHardin Only some parts of "business" can be explained by those initials. The rest is management, leadership, people and systems.
English
0
0
1
26
Jared Hardin
Jared Hardin@JaredDHardin·
Business business business. I want more posts about business. ROIC, ROI, M&A, entrepreneurship through acquisition, ETA, SMB, cash flow, equity, small business, marketing, SEO. More business please X algo
English
17
2
53
2.8K
John Seiffer
John Seiffer@BetterCeo·
@cocascola @SteveWiesnerSMB Maximizing profit <> maximizing shareholder value. Many family businesses don't actually do either. They get other value-not always financial. Many public firms got lazy-hence LBOs which became PE. But the system doesn't reward any but financial metrics. To society's detriment.
English
1
0
1
25
James Scola
James Scola@cocascola·
@BetterCeo @SteveWiesnerSMB Do you think public companies do anything different? Yes, there is the rare family owned business that truly treats their employees differently, but even most family businesses focus first, foremost and last on maximizing their profits
English
1
0
0
5
Steve Wiesner
Steve Wiesner@SteveWiesnerSMB·
Ah, the PE is bad vs. PE does no wrong debate. Surprised I'm late to this one. I started covering PE firms when there were SIXTEEN with more than $1 bn of AUM. I also spent some years working directly in middle market private equity, and saw the way it worked from the inside as well. To say "All PE bad!!!" is beyond ridiculous. It's now a multi-trillion-dollar asset class because an unfathomable amount of value has been created over the decades. And much of that value has accrued to pension funds, endowments, universities, and the retirement funds of people who work and live on Main Street. PE has saved companies, grown companies, enabled new products, services, and therefore jobs. Now, on the flip side, "PE only makes money when they make a company more valuable" is demonstrably not accurate. The history of the industry is full of dividend recaps that moved money to LPs / partners but ultimately led to the business blowing up (with everything bad that entailed). That's just a fact. On multiple arbitrage, when I was running buy-side models back in the day we would get yelled at - appropriately - if we baked in ANY multiple arbitrage to the exit. If the deal didn't work w/o multiple expansion, you wouldn't do it. I don't disagree with John - build a better business, get a better multiple - but over the long run macro has a huge impact on where multiples settle at any given point in time. That's out of our control. Plenty of mediocre deals with modest improvement in the underlying business still ended up doing well because the market (and multiples) continued to go up and to the right. Bain, McKinsey, etc. have always tried to quantify how much of overall returns has been driven by mult expansion. I don't know how accurate their numbers are, but it's certainly had a meaningfully positive impact (in the public markets as well, of course). In terms of time horizon, I'm not sure I fully see where @HighyieldHarry is going with that one: "There’s an inherent mismatch where medium term profit maximization results in things that are actually bad for the consumer experience and ultimately the business long term." You could make the argument that ANY profit maximization can lead to the exact same result independent of time horizon - and that applies to PE, pubcos, or founder-backed businesses. I'm a small business owner, and I'm always thinking about short-term profit - because I have to. I, and most business owners regardless of size, don't really have the luxury of thinking about 20 year time horizons. We are constantly striking a balance between profitability and customer experience, and I think that applies to all businesses - large, small, public, private, PE-owned (VC-backed may be an exception and worthy of another discussion). I do get the point that a PE firm who's long-in-the-tooth on a deal is incentivized to rein in / defer spending to goose EBITDA and therefore EV - that of course happens. But cut those costs / defer that spend too aggressively, and any new buyer will see right through it and factor those dollars into their offer. I think we can appropriately see both sides here. PE is not evil and it has added tremendous value. PE has also caused a lot of damage over the years - bad decisions, bad capital structures, bad outcomes that have negatively / severely impacted employees, lenders, investors, and other stakeholders. When trillions of dollars have been invested, of course there will be a very substantial number of deals gone bad. These deals get a ton of coverage and cause real pain to those involved - deservedly so. Like everything else on Twitter, the world wants this to be binary. Good v bad, and no in-between. Lots of people have gotten rich from PE - including employees - and plenty have been wiped out. I didn't enjoy my time in the industry at all - for lots of different reasons - and I'm very happy to have turned the page to running my own business. I'm not a blind advocate of PE, by any means. But I'm also willing to give credit where credit is due, and there are many brilliant PE folks who are completely dedicated to building great businesses - and when they do, it benefits us all. There's a reason the industry has gone from a few handfuls of billions of AUM to trillions today.
John Caple@BigJohn043

This is non-sense. PE only makes money when they make a company more valuable. Debt paydown is almost always a small portion of the return. While sometimes cost reductions make a company more valuable, generally business buyers are pretty smart. They aren't going to pay up for a business that has been stripped. They will pay up for business that show top line growth, shifts to segments with more recurring revenue, etc. Most PE investments focus on growth. The idea that PE isn't focused enough on the long term is truly wrong. Talk to anyone that has worked in a public company and there is intense focus on simply the next quarter. When they get to PE they are amazed at the focus on 3-5 years out. And BTW, even if we are going to sell in 3-5 years we also have to make investments so the next buyer has a good return in their 3-5 year hold after that. Way less short term focused. Should we focus on 10-20 years out? While this sounds good, many investments focused on those types of time horizons are just a waste of money. Who knows what the world will look like in 20 years. If an investment can't be justified over the next 5 years then most times it is just a bad investment. I am sure there are limited exceptions but I am very skeptical. The bottom line is PE only makes money if they build better businesses. Not every PE firm is successful and even the successful ones have deals that don't work. But there are also public companies and founder owned businesses that fail. The success and returns of PE suggest that overall they are building better businesses and that is good for society as a whole.

English
4
5
73
15.3K
John Seiffer
John Seiffer@BetterCeo·
@SteveWiesnerSMB PE's focus solely on shareholder value with disregard for any other aspect of value a company creates. I think this is a failure of the "system" and PE has evolved to capitalize on that. Like the story of AI that corrupted the world in search of paper clips.
English
1
0
1
32
John Seiffer
John Seiffer@BetterCeo·
@SteveWiesnerSMB Most of the complaints I hear about PE are from ppl not familiar w the industry as a whole but who were hurt by some issue - often cost cutting that hurts customers or forces a closure of a beloved company. What ties the good and the bad together is ⬇️
English
1
0
1
62
John Seiffer
John Seiffer@BetterCeo·
@guessworkinvest I suspect (like with photoshopped pix) it will depend on the skill of the creator (AI = human) and the amount of effort someone wants to expend determining the truth.
English
0
0
1
59
Kaustubh Deo - Guesswork Investing
As AI video gets better, will it be possible for AI to detect if something real video or not? Like will we get to a point where there’s incriminating real video of someone, but they claim the video is AI and we can’t prove what’s real?
English
4
0
4
1.2K
John Seiffer
John Seiffer@BetterCeo·
@ryanspalding Dunkin Donuts made a huge company based on that. IDK if anyone else made a donut with a handle but they did.
John Seiffer tweet media
English
1
0
1
50
Ryan Spalding
Ryan Spalding@ryanspalding·
Never had the urge to dip a donut into coffee. I swear this was a thing adults did in TV shows as a kid.
English
2
0
2
232
John Seiffer
John Seiffer@BetterCeo·
@KristjanBackman @BoilerPlateCPA Accounting is a foreign language that uses normal words in specialized ways. If you speak the language it may be the "least difficult" but if you don't it's really confusing and seems like a waste of time - till you wish you'd done it 3 years ago.
English
0
0
1
16
Kristjan Backman
Kristjan Backman@KristjanBackman·
@BoilerPlateCPA It boggles my mind because accounting is the least difficult part of running a business and you need the bloddy data anyway.
English
1
0
0
72
M&A Focused CPA
M&A Focused CPA@BoilerPlateCPA·
If you are considering selling your company, you should clean the crap out of your books. Here’s the 80/20 playbook for what you need to do before you should even give your financials to a broker or a banker: 1. Use the right accounting system: Get on QBO. Nobody wants to clean up your shitty peachtree accounting, and when they try to, it’ll take them 5x the time cus the system is old. 2. Get on accrual accounting: You haven’t done accrual historically because it’s harder and your taxes are filed on a cash basis. But accrual is the high grade and this is what you want if you’re going to sell for $5M+. Buyers pay up for visibility. 3. Get monthly financials done: Yearly isn’t good enough. Buyers want to see the trends, and that is not apparent in an annually prepared financial statement. Once you have this part done, you can start to consider working with a fractional CFO or a QofE provider.
English
4
3
21
2.6K
John Seiffer
John Seiffer@BetterCeo·
@bethanyjbabcock Pay with your money or pay with your time. Which ever you choose often frees up the other for unseen opportunities.
English
0
0
1
34
Bethany | Commercial Real Estate
I definitely need to hire admin support for CRE launch next year. There are three of us doing what we can while working our “day jobs”. I’ve tried keeping expenses as low as possible so we can maximize scholarships but with 12 campuses, I’m risking burning out the team.
English
7
0
30
2.2K
Tom Dillon, CFA
Tom Dillon, CFA@profithuntercfo·
Hard work is not the same as long work. Some of my most valuable work hours have been 45-minute conversations that changed the direction of an entire engagement. Some of my least valuable were three-hour stretches of busy-feeling activity that moved nothing. We've conflated presence with productivity for so long that sitting at a desk for 10 hours feels more virtuous than leaving at 4 pm with everything done. The best version of you, rested, focused, and clear, produces more in 5 intentional hours than the depleted version does in 12. Stopping when the work is done is not laziness. It's the whole point.
English
3
0
10
483
Steve Wiesner
Steve Wiesner@SteveWiesnerSMB·
I was a drunk in high school. Almost failed out. It was bad. I was at a bar one night with a buddy, talking. Mentioned how my sister - who was president of student council and all around awesome - had just been accepted to a great university... "You can do that..." Those four words changed my life. I went home. Told my parents I was changing high schools, and I did it. I condensed two years of HS into one. I graduated NEAR the top of my class (not the top - there was some serious competition). I got into that same university as my sis. Then I got into an Ivy for grad school. Moved to the US, worked on Wall Street. Met my wife. Became an entrepreneur. All because of some drunken buddy of mine saying four words: "You can do that..." I've mentioned those words to him multiple times. I still don't think it fully registers w/ him how he changed my life. There are turning points that change everything. In the slim chance you're reading this, Grant, I still owe you one.
English
21
28
570
60.2K
John Seiffer
John Seiffer@BetterCeo·
@ryanspalding You want more than just the price of premiums. You want good claim service. That can't be determined in a price-shop.
English
0
0
1
57
Ryan Spalding
Ryan Spalding@ryanspalding·
I didnt make a move even for roughly 4k in savings. The whole process was actually annoying. On the phone with a buddy this morning he mentioned a small client, premium of $1200 on their commercial property, asked if their policy auto renews because they like to shop it. I cannot imagine dealing with insurance on a $1200 premium and wasting time getting quotes each year.
Ryan Spalding@ryanspalding

I shop my home, auto, boat, rentals, and umbrella insurance once every three years. There would be reasons I wouldn't do this. 1) I had a claim and the experience was great. Im paying for a smooth claims process. 2) A recent ticket on the driving record. Maybe my current insurance company doesnt know about this violation. 3) My home was custom and my insurance company was built for HNW. There is a big difference on how these claims are handled and the expertise of the company makes a big difference. 4) My family or friend was my agent. I'll overpay to give the people I love business. None of those things are true today. I put all of my information into an excel document, the basics that includes Name, DOB, DL #, Occupation, Education level. I compile all of the current policies I have. I then email this info to all the captive agents, those agents that only represent one insurance company, like State Farm. I then email it to one independent agent, those who represent multiple insurance companies. I dont black out my premiums, thats a waste of time, agents dont set the price. If anything, it motivates them even more to apply all discounts if they know you are a decent account with a good commission. When I get quotes back, I compare them all, and ask each agent if there are any discounts I qualify for that might not be on the quote. For example, you might be able to buy a term life policy that costs you $200 and the discount would be $500, but since you didnt ask for that and the agent didnt consider telling you about it, you need to ask about the possibility for discounts that could be relevant. If I didnt know what I was talking about, Id ask the agent to compare their quote to my current policy and tell me how the pros/cons of moving to them. Id get this in writing from them.

English
5
0
11
3.4K
Alex Forbes
Alex Forbes@AlexForbesOps·
My last business was a complete failure. I started a small woodworking company in a spare 1-car garage in August 2016 and by year end I did $5,000 in revenue. Mostly selling cutting boards to friends and family. My goal was to get to $1M by year 5 and $10M by year 10…. 🧵
English
17
1
55
44.9K
NickiZevolaBenvenuti
NickiZevolaBenvenuti@NickiZevola·
Being too fatigued post-surgery (1 week) to create and post content, but enough to consume more content than usual, has made me decide I just want to create better, higher-value, more helpful content
English
1
0
1
35
John Seiffer
John Seiffer@BetterCeo·
@DealCPA In business the money is made in operations. In real estate it's made on the purchase terms & location. Totally different beasts.
English
0
0
0
27
Deal CPA
Deal CPA@DealCPA·
Had a real estate guy walk in last month shocked that small businesses were selling for 3 to 4x EBITDA (earnings before taxes, interest, and depreciation). In real estate he'd been buying at 20x multiples. He thought small business was either a steal or a trap.
English
2
0
0
49
Alex Forbes
Alex Forbes@AlexForbesOps·
@BetterCeo Working with you was a major catalyst. Learned a lot during our calls!
English
1
0
1
6
Steve Wiesner
Steve Wiesner@SteveWiesnerSMB·
@Business_Nerd_ Sigh. I've got some advice. Never say never. Sometimes this is right, but plenty of times when naming your price first is exactly the right strategy. Anchoring is a thing.
English
2
0
17
5.7K
Business Nerd
Business Nerd@Business_Nerd_·
Robert Herjavec walked into AT&T's boardroom thinking his business was worth $10M. 15 lawyers across the table. He stayed quiet. They opened at $30M. The lesson: never name your price first.
English
33
62
2K
840.8K
John Seiffer
John Seiffer@BetterCeo·
I've been saying this so often I should have trademarked it. Deals are sexy but the money is made in operations.
Tom Sietsema@tom_sietsema

I became a student of the search fund model around 2017. Back then if you brought it up on the floor of an investment bank in Manhattan people had no idea what you were talking about. The only people I could find who knew the model were a handful of veterans scattered across a few b-schools and a small community of people quietly pursuing it. It felt like a niche worth knowing about. The data has been trickling in for a few years now and the picture in the US isn't flattering. Acquisition success rates are declining. A real percentage of people who raise a search fund never close a deal. Returns have compressed meaningfully over the last decade and given the self-reported nature of most of this data it's probably conservative. None of this is surprising when you think about what happened to the model. It started as a cottage industry. A small number of people figured out you could call on owner-operated businesses directly, build real relationships and buy something good before it ever hit a broker's list. That worked but then it became a conference circuit with well-known speakers, a recognizable curriculum and a fundraising playbook that almost anyone could follow. Now there are hundreds of active searchers running the same outreach sequences into the same pool of sellers and AI has made that even more frictionless. Every incremental searcher is competing for the same finite inventory of willing sellers at reasonable prices. What the data is really showing is that the model misdiagnosed where the difficulty sits. A few years ago, anyone in PE who knew the ETA space would tell you the same thing: if you find a good deal, the capital is there. That was true then and it's still true now. The hard part was never financing. It was finding a real business, getting a real owner to trust you with it and actually closing. A sourcing script and a credential don't get you there. The buyers who are going to do well in this market over the next decade aren't going to win on access to capital or a better sourcing script. They'll win because they can actually run the thing. Operators with real reps and real track records. That experience isn't something you credential into. The opportunity in smaller founder-owned businesses is real, but the model for capturing it is evolving.

English
1
0
3
1K
StripMallGuy
StripMallGuy@realEstateTrent·
Some people have to finish absolutely everything on their plate and won’t leave the table otherwise. Why?
English
75
1
70
27.2K
StripMallGuy
StripMallGuy@realEstateTrent·
My parents attitude on this when I was growing up: Eat whatever you want. Leave your plate however you want. I’m doing the same with our kids.
English
19
0
39
11K
Tom Crawford
Tom Crawford@TomCrawfrd·
@BetterCeo @dylthorn @jeffdtauzin Fair, but is serving 2000 people across a 2M pop city any different than serving 2000 people in a smaller pocket of that same city? Wouldn’t competition be the same in that case?
English
1
0
3
70