DBoeger retweetledi

Last Saturday night, 2:55 AM started the worst week of the year for me.
Facebook restricted our ad account out of nowhere.
Fifteen years of running Facebook ads. Over $20M spent cumulatively. I personally helped build Facebook Ads in the early days. And on a random Saturday night, an email landed saying our account was restricted, no reason given. 😞
I figured it would resolve itself. Our ads are straightforward comparison ads for products we promote on AppSumo. I called Facebook (you can actually call them), and the rep said they'd review it and have it cleared in 24 to 48 hours. I looked at the recent ads. Two had been rejected, both AI software ads. Nothing that should take down a whole account.
Context: my last startup got permanently banned by Facebook. That ban killed our revenue from $150K a day down to $15K a day overnight. That's a story for another time. But sitting there at 2:55 AM, all of that fear came rushing back.
48 hours later, Monday morning. Still restricted. I called again. They said it looked positive and we'd get an email when it cleared. I started checking email obsessively. Nothing.
So I went into Hail Mary mode. I reached out to Naomi, a VP of product. To the COO. To the CTO. To old account managers. To friends who work there. I even found a guy whose entire business is getting people's Facebook accounts unbanned. (Ours wasn't technically banned, just restricted, but yolo.)
Every night that week, my family would go to sleep and I'd go upstairs and call Facebook ad support. I was depressed. I was frustrated. The thought running through my head was that 16 years of work was about to get erased because some intern or agency we'd worked with did something stupid I didn't know about.
Thursday, 1 AM. I'm in the account again, scrolling through the restriction page, and I notice something I hadn't seen before. A line that says "data sources restricted." I click into it. It says: you're sending traffic from an adult site. WHAT!?!
I sat there staring at it. That is not possible.
I started digging to figure out wtf.
It turns out there's a thing called pixel bombing. Pixels are public. Someone can grab your pixel and intentionally place it on bad sites to get you banned. I didn't know this existed until that moment. Maybe it was this?
Then I dug deeper and realized years ago we'd built a product, and someone had taken our AppSumo Facebook tracking pixel and put it on that product. A random user of that product put it on a adult site. Facebook saw traffic from an adult site coming into our pixel and flagged the whole account.
I removed the pixel from the product. Blocked the offending sites in Facebook's settings. Submitted a new review request. The next morning, the account was unlocked. Poof.
A few lessons for others:
- Audit your pixels. Know where they are placed.
- Have a separate ad account running as a backup so if something happens you are not dead in the water.
- Get an account rep account support set up before you need it. Or find an agency who has direct Facebook contacts.
- And if you're a smaller company doing 50% or 75% of your revenue on one channel, build a hedge. The day Facebook decides you don't exist, you don't.
One thing that was a quiet positive in the middle of all this: our ads were dark for 48 hours and the revenue impact was smaller than I expected. Facebook ads are 5-10% of our business. Worth knowing what each channel actually contributes when it goes to zero.
That was the worst week of my life in the past years! And it came down to a pixel I forgot we had, on a product I forgot we built, on a site I never visited.
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