Elda M. Lopez

@authoranahuang Congrats on The Striker! Thanks for the opportunity, Ana. Author of THE (IN)FIDELITY FACTOR: Points to Ponder Before You Cheat (Amazon 4.9*). I've experienced both sides & learned the many benefits of self-awareness, personal accountability, growth & more. amzn.to/3YN47UK

Hi, i am following back all the authors and writers ❤️   Please share your books or blogs below and i will retweet   #WritingCommunity #Writerslift #Books #Wip #Poems #Blogs #Authors #Writers #ShamelessSelfpromoMonday #QuestionOfTheDay

@SingaporeAir She sent me the changed itinerary via email. I'm deciding whether to use a travel agent or complete the transaction myself. It's been a long, tough road. I appreciate your continued correspondence, but there has to be a better way.

@eldamlopez Additionally, we note that you have reached out to our agent earlier today for assistance to change your itinerary. If you would like to proceed with the change, you may wish to contact them again. Thank you. (2/2)

@eldamlopez Hi Elda, our US office can be reached at +1 (833) 727-0118. May we enquire if you are able to get in touch with our colleagues using this number? Thank you.

@SingaporeAir Thank you for answering the question. Now I have the information.

@eldamlopez Hi Elda, if we may clarify, the 6-digit pin number requested would be the same PIN you would use when logging into your KrisFlyer account. This function allows our system to detect if you are a KrisFlyer member. (1/2)

@SingaporeAir You haven't addressed the pin issue, but I found a way to connect w/Reservations (press #, what's the purpose of a pin?). The agent sounded legitimate (I hope) & made a change to the rez to reflect my original itinerary. I may use a travel agent to confirm & pay.

@eldamlopez Hi Elda, as advised by our colleague over the chatbot, may we enquire if you have reached out via the number given for our Reservations team to assist you further with your booking? Thank you.

@SingaporeAir I haven't paid yet. The expiration date to do so is 3-03-24 per the chat agent. Also, the new itinerary per the chat agent has a different departure time from Bali to Singapore than the original (13:05, she input 10:20). I want 13:05. Now what do I do? I don't want another issue.

@eldamlopez Hi Elda, thank you for sharing. May we enquire if you have since been able to make payment for the new booking our colleague assisted you with? Also, we have forwarded the phone number you have shared to our colleagues in the relevant department for them to look into. Thank you.

@SingaporeAir FYI, reps from "reservations travel desk" keep calling me about the $215.75 credit travel voucher issued by a supposed SIA agent. I've responded to their email regarding my dispute with the charge. I don't plan on talking to them Their # is 1-806-205-6462.

@eldamlopez Hi Elda, we note that you previously reached out to our colleagues via the chatbot on our website. May we enquire if you were provided with a case reference number during your correspondence with them? Thank you.

@SingaporeAir FYI, I tried to make the rez online,but SIA website didn't allow the transaction, so I called. The agent said the system was down, so he did the transaction. Seems like the SIA# was intercepted & hijacked. I live in Los Angeles, CA USA. I can't find a local office. Please advise.

@eldamlopez Please continue to liaise with us via our official channels only. You may also wish to contact your local Singapore Airlines’ office via bit.ly/3wfVbG9 for them to see how best to assist you with your concerns. Thank you. (2/2)

[Advisory] Singapore Airlines advises customers to be wary of fake hotline numbers posted on the Internet, phone calls from individuals impersonating SIA staff, as well as fake websites, emails and text messages that claim to be from the airline. (1/2)

@SingaporeAir @Singaporairdesk Can't use ticket b/c of the error & it can't be corrected (per Chat w/live agent on SIA website) b/c of the Scoot rez. SIA can't change Scoot info. Need a refund, but booking# isn't recognized on website. Chat agent input another itinerary (on site) as option. I'm afraid to pay.

@SingaporeAir I didn't receive a case # b/c agents sent me from one to another. All heard my issue, but none started an inquiry/case. WhatsApp# from Kenya is +254789194810. This person on X also contacted me, Alex Hendrick Singapore@Agent_Singapore & these people @Singaporairdesk.

@SingaporeAir @Singaporairdesk Here are other numbers given by false agents (I'm assuming false at this point). 1-844-596-1408, 1-866-579-2156, 1-888-278-5618, 1-855-430-7292. I want to get to Bali, I have accommodations set & people to meet. I want to fly SIA. My trip is May 23-June, 1 2024.

@SingaporeAir @Singaporairdesk The short version: I'm out $2195.95 due to an error w/the itinerary that an agent sent. My RT ticket: Los Angeles, to Singapore, to Bali via Singapore Airlines & Scoot can't be honored (doesn't register on SIA website either) b/c of error w/salutation of "Mr." instead of "Ms."

@SingaporeAir @Singaporairdesk I want to speak to a live, legitimate Singapore rep. on the phone. That's not unreasonable--it's normal. I've traveled extensively. 1st time w/this madness. My info will include many threads. I appreciate your willingness to help, but this isn't the proper way to handle my issue.

@SingaporeAir Just received a WhatsApp call from Kenya via @Singaporeairdesk. Nice guy but not professional,sounded half-asleep. Cell phones ringing in the bg. Didn't trust him. Politely hung up. Then, @Agent_Singapore contacts me. Unbelievable. This is a nightmare...

@eldamlopez Hi Elda, may we enquire if you were provided with a case reference number beginning with "S-202X"? Thank you.

@Agent_Singapore I'm sorry, but I don't trust anyone from "Singapore Airlines" now. I hesitate to give any information unless a PROFESSIONAL, LEGITIMATE agent contacts me via phone. I haven't come across one yet. I'll let my credit card company handle this.

@Singaporairdesk I just received a WhatsApp call per @Singaporeairdesk, from a # in Kenya. The agent was nice but didn't sound professional,like he just woke up. Cell phones were ringing in the bg. I didn't trust him & politely hung up. I feel like I'm in the Twilight Zone. This is a nightmare.

@SingaporeAir I was supposed to @singaporeairdesk. I have since followed them.

@SingaporeAir That's fine. I apologize for the mix-up.

@eldamlopez Hi Elda, we have replied to your other comment instead, in order to keep to a single thread for ease of communication. Thank you.

@SingaporeAir I'm not sure what you mean by case reference number. I'll follow Singapore Airlines and share info on a DM, although it's a lot of information and I've shared it many times with many reps today. It's been exhausting.