K. Adam Kunst

This is as bad as dealing with Comcast. How am I supposed to get help fixing this problem?

@UPS I have a lost package that you say was delivered. I call, and your phone service says I have to submit a claim online. I try to submit a claim online, and it says I can't open a claim. I try calling to talk to a person, and it says "I can't connect you with an agent."

@LenovoSupport @Lenovo @CNET @PCMag No joke, here is a screenshot of my repair status, from Lenovo's website, which still says service is expected to be completed by 4/13/21, which, it may surprise you to learn, is in the past.

@LenovoSupport @Lenovo Would truly love a response from you. I have been promised follow up, but haven't received it. I wonder if @PCMag or @CNET has a "this is why you never buy a service plan" story in the hopper.

@LenovoSupport @Lenovo I still haven't received any updates from you, despite you having my laptop since 4/15/21. Is it normal for you to not respond to customers? I can see why you have only 1.4 stars on @Trustpilot.

@LenovoSupport Hey Erica, I spoke with someone at your repair hotline yesterday who informed me that nobody had even touched my laptop, despite it having been delivered a full two weeks earlier. Why is my service so far outside of your standard time frame?

@faelsoss Thanks! We can confirm that the unit is received and the repair still in progress. Please note that the standard time frame for our repair is 9 business days from the day we received the unit. So far no delay is being noted and the repair is on track. Erica_Lenovo

@LenovoSupport Just had a super unhelpful conversation with your online chat. Your warranty service is slooooow. Your repair service is slow. Your repair status for work in progress is totally unhelpful. (1)

@Lenovo Auxen, any update?

@faelsoss Hi. Apologies for the trouble. We have sent a follow up to service team to get more details about the status of the repair. We will let you know as soon as we receive an update. We appreciate your patience. Auxen_Lenovo

@Lenovo just wanted to make sure you know that @LenovoSupport is just amazingly, dramatically unhelpful.

Hey, @lenovo and @LenovoSupport, the Repair Status for my unit still hasn't been updated since 3/19/21. Where's my laptop?

The thing is, I'm annoyed that this is taking so long, but I can understand that. It's tough time for everyone right now. What is unacceptable is the complete lack of communication from @LenovoSupport. What is unforgivable is making me spend all this time chasing a basic update.

And apparently the reason that the repair status (you know, the one I keep being directed to to check on the status of my repair) isn't showing any updates is because it also isn't working. WTF, @LenovoSupport?

@LenovoSupport You're never going to believe this! I spoke with a person who was able to tell me what's going on with my laptop! @lenovo, you should hear about this, too! @DellCares you probably want an update. @HP why not join the party?

@Lenovo Thanks, Auxen, but it seems like the only way I can get any response from Lenovo about this stuff is by complaining on twitter.

@DellCares Do you do repairs for customers? Do you update them as the repair progresses? It bet you would be surprised that @LenovoSupport does not. Or maybe not. Maybe you have heard about how terrible they are. If you want details, happy to provide!

@LenovoSupport When will my laptop be fixed? What is the status of repairs? I'm not sure who else I would ask, but you don't seem to know.

@LenovoSupport Had another totally unhelpful conversation with your customer service team.

@LenovoSupport Repair Status on your website for my repair has not been updated in a month. Your customer service is terrible. Finally, Comcast has some competition!

@LenovoSupport I do not find it surprising, but I am disappointed, that my repair status is still not updated. I would have thought that, after last week, some action - any action at all - would have been taken. But no. Just bad service.