Helpt

Summer support meltdowns aren’t about lazy teams. They’re about bad timing. Plan for your worst hour, not your average day: protect 10–1, limit work-in-progress, pre-decide escalations, and nudge non-urgent requests into calmer slots. gethelpt.com/articles/beat-…

Many MSPs think they have a ticket volume problem when they really have a metrics problem. Shift focus from “tickets per tech” to first-contact resolution, rework, and escalations. That’s where real capacity hides. gethelpt.com/articles/your-….

AI in customer support can either frustrate or empower. Learn how smarter AI integration improves experiences and builds trust. Want more insights on how it works best? Read here: gethelpt.com/articles/ai-cu…

Is your service desk triage the speed bump in your scaling plans? Effective triage could be key to increasing capacity without over-relying on automation or expanding your team. Explore more to scale smartly. Check it out here: gethelpt.com/articles/the-r….

Harrison Baron hints most MSPs might miss growth by ignoring sales & marketing. Let's discuss enhancing these efforts, boosting customer reach, and moving that tiny toothpick of potential! More here: gethelpt.com/articles/do-yo…

Thinking about outsourcing your tech support? 🤔 Compare embedded help desks with external IT support to see what fits your business best. Dive into details here: gethelpt.com/articles/embed…

Decision-making bottlenecks slowing your MSP growth? Discover the key to enhanced workflow without adding staff. Embrace distributed decisions to boost efficiency. Learn more in our article on tackling hidden growth constraints: gethelpt.com/articles/the-m…

Been treating password resets as quick fixes? Think again. They quietly drain support time. Learn how to reclaim that time and better manage identity systems. Discover more in our latest article: gethelpt.com/articles/the-p…

Got tech issues at odd hours? 🚀 Exceptional support is key! Discover the 4 reasons why software vendors need top-notch technical support in our latest article on tech support. Read more at Helpt: gethelpt.com/articles/4-rea…

Struggling with support that's more hassle than help? Discover how Helpt beats offshore and AI! Gain reliable service with real people who understand your needs. Say goodbye to constant management and hello to genuine support.

Always on and ready to help! 🌟 Discover why 24x7x365 tech support is a game-changer for MSPs and how it boosts client trust, reduces downtime, and ensures everyone stays connected. Dive into the full article: gethelpt.com/articles/why-m…

Have you ever been through a really bad breakup? Most of us have, but we probably didn't have it as bad as Canva. In this clip, Matt shows us what can happen when a deal falls through, and maybe it will make you feel better about your own heartbreaks.

What is a business without its customers? In this clip, Matt introduces us to customer due diligence and explains the importance of knowing the ins and outs of a business's customers and contracts.

In this clip, Matt walks us through the ins and outs of operational due diligence—everything from org charts and service delivery to key people and processes. Have you ever come across a critical detail during due diligence that made or broke the deal?

Would you invest in a company that's being sued? At what point does an incredible opportunity become too scary when factoring in the risk? Matt gives us a brief introduction to legal due diligence in this clip.

Do you spend hours scouring the internet, typing in search queries that end in Reddit, looking for the closest approximation of a truthful review? Check out this clip from Matt's M&A 101 and let us know what you think!

What if I told you that our most important KPI isn't something that can be reliably measured with numbers? Check out this clip from our conversation with Zach Keeney from TriUnity Strategies on their Business Strategy Roundtable to find out what we're talking about!

Here at Helpt, we always champion new ways of improving customer experience, and it looks like the future champion is with AI. buff.ly/4eFKjIB

Expectations are everything. There's nothing worse than under-delivering on a promise, and setting the bar too low isn't much better. So what can you do to straddle this very fine line?

Have you ever wondered how David Sohn became the self-aware goofy guy that he is today? And how does that relate to delivering a great customer experience? Check out this clip from our conversation with Zach Keeney from TriUnity Strategies on their Business Strategy Roundtable.