IRL MERCH

ICYMI: the Phil & Plants 2022 Calendar is out now! 12 themed months featuring lots of leafy lads, shot by the awesome @lindablacker 📸 Each calendar comes with a signed print of a random month (while stocks last). Which print will you get? 👀

@fayeislittle @AmazingPhil @danielhowell hey there! can you please email your order number to hello@irlmerch.com and we can look into this for you :)

Got another pack of dan and phil cards today and three of them came slightly damaged ?? 😭😭 💔 did these cards get stabbed or something 🥲 @AmazingPhil @danielhowell

Phil Shop Black Friday! 20% off everything with code: COZY and an extra big discount on couch club too! worldwide: amazingphilshop.com usa: us.amazingphilshop.com 🖤

20% OFF EVERYTHING on Daniel Howell Shop! Use code: SOUL - sale ends Tuesday 🖤 worldwide: shop.danielhowell.com usa: us.shop.danielhowell.com

@PrynceJJayden @Chipflake Hiya - pls could you send us a DM about your lil friend’s bandana? Will try and sort this for youu Many thanks

Thank you @Chipflake for the friend !! Such a wonderful boy ! (I’m not sure if he was supposed to come with the bandana but mine did not, so no I do not have him naked by choice lmao)

EXIST IS BACK! in hoodie form too! and we can’t forget our skeleton friend who has been resurrected from the grave if you missed out on these designs before, grab these on the @danielhowell shop now! 🌍: shop.danielhowell.com 🇺🇸: us.shop.danielhowell.com

*boop* Happy Spring! Temperatures are rising and prices are dropping! Get 20% off everything (yep - even sale items) on the Dan and Phil shop with code SPRINGSALE 🌸 sale is on for a limited time only whilst stocks last! 🌍 danandphilshop.com 🇺🇸 us.danandphilshop.com

@KaileneM @Deligracy Hi Kailene, So sorry about this. We’ve sent out an update to customers waiting on orders but we must have missed you. I’ll look into this for you!

@Deligracy I have a question I ordered a hoodie on December 7 and it still hasn’t shipped yet and I’ve left two emails and haven’t got an answer can somebody help me

@ScrufflesBear @AmazingPhil Heyyyy, sorry to hear you haven’t received it yet. Please could you DM us with your order number and we can take a look into it :) thank youuuu

Fingers crossed the @AmazingPhil calendar I bought for my fiancee arrives soon or else it might not be capable of telling the date. If this is a Brexit issue I want you to know your politics are just silly and I should not be punished for it 😭

@thannoyingsheep @Deligracy (you can DM it!)

@thannoyingsheep @Deligracy Hi Caitlin, if you can send your order number, I’ll double check for you!

hey @Deligracy ❤️I ordered the black motherlode hoodie during the first merch drop and got an email about a week ago saying there’s been a delay with the shipping? it said they’d aim for thursday/friday but still haven’t heard anything 🤔 do you know anything about it? thank you!

@Deligracy @cait90113 Hi Caitlin, I’m so sorry about this! I will make sure customer service reaches out today.

Hey @Deligracy do you know the average response time for emails sent to the Deli shop? The phone case I received was sadly for the wrong phone 😭 I emailed 4 days ago but the return policy says 7 days, & I don't necessarily want to return but to exchange for the one I ordered.

@Steffen07507527 @Deligracy Hi Steffen, so sorry our c/s team never got back to you. I will handle this personally right now!

@Deligracy @irlmerchandise Getting the feelingen that somebody didnt sort this out with customer service that Monday, as I'm still waiting :/

@Steffen07507527 @Deligracy Hiya! Will make sure this is sorted with our customer service team on Monday!

@Deligracy @irlmerchandise Yeah, checked junkmail as well. We also double-checked that it was paid for, and it was. Hope we can find a solution 😁

@Deligracy @moesha75 Yes, give it a try on a different browser! Everything appears to be operational on our end!

⁦@Deligracy⁩ this is what I see

@MirianMeriQuei 2/2: We really hope the shipping situation improves and that we’re able to open up to Brazil and other countries soon 🤞 we’re keeping our fingers crossed!

As you're replying to people about the issues in your company... what about shipping to the countries you stopped unannounced?? As a Brazilian fan it really sucks that I don't even have the option to buy it or not... @irlmerchandise

@MirianMeriQuei 1/2: Heyyy! We’re really sorry that we’re unable to ship to Brazil & many other countries at the moment. We found that almost 50% of orders sent to Brazil went missing in transit :( meaning that we weren’t able to offer the level of service that our customers deserve.

@im_irrlevant hiiii! there was a glitch on our shops this weekend that meant some shipping costs were higher than they should’ve been. we’re refunding the difference to those affected. your order should still be in the system :)

@irlmerchandise why did i get a 19.51 refund??? does this mean my order is canceled

Thanks to anyone who pointed this out!

Hey peeps, after some tinkering we found a glitch causing our international customers to have much higher shipping costs than normal. This has been corrected and we are in the process of refunding the difference in shipping for the few people affected!

@d1lpickle @danielhowell DnP shop is located at a warehouse in Florida Our other stores are located at a different warehouse in the States where pick / pack rates are lower We don’t make money on the shipping, we just pass on what we are charged. A lot of the time we make a loss on shipping

🥲We’re so excited to finally bring you @danielhowell‘s Affirmation Card Set. This beautifully foiled set of cards contain 37 different affirmations to remind you of what’s important, or sometimes sarcastically tell you like it is. Each set comes with a gold card holder too!😌