Lowes QA

@benreaves Thank you for reaching out, Ben. I will be happy to assist you. Please contact our Kobalt After Sales Customer Support directly at 888-356-2258 Monday–Sunday, 8:00 a.m.–8:00 p.m., EST or by email at ascs@lowes.com. If you need anything else, please let me know.

@ALowes04 Received

@lowes_qa test case in UAT02

@231matthew I look forward to assisting you further. (2/2)

Imagine having to wait 4 months, countless emails, ignored messages, waiting and waiting to get some sort of answer on what @lowes and @KobaltTools will do with my miter saw. Worst customer experience ever. Damn thing almost caught on fire…..used 10 times. 🥲 #imdone

@231matthew Thank you for reaching out to us, Matthew. I am terribly sorry for the issues this purchase has caused you; I will be happy to help. In order to do so, please DM us the full name, phone #, order/invoice #, store location and purchase date associated with this purchase. (1/2)

@PFarmer_39 If I can be of further assistance, please let me know. (End)

@energetic____ Thank you for reaching out to Lowe's. We will be glad to check availability on your behalf. So I can better assist can you DM us the item/model number and your zip code?

@KerBob97 For assistance with replacement parts, you may contact Kobalt directly at 888-356-2258, Monday–Sunday, 8:00 a.m.–8:00 p.m., EST. If there is anything else I can assist you with, please let me know.

@KerBob97 Thank you for reaching out. I am sorry to see that your toolbox is missing the top box. I will be happy to provide you with some information.

@RollieHeiner 2/2 (8am-8pm EST daily) or via email at ascs@lowes.com. If you need any further assistance, please let us know.

@KobaltTools @Lowes Your trimmer heads disintegrate and fall apart after a year. I’ve reached out to Lowe’s and you and no one can seem to help. And you don’t make a replacement head according to those I spoke to in the store and on the phone. So am I stuck buying another one?

@ChrisCookTTU Be sure we have your name, address, store location & phone number for documentation. I look forward to hearing from you. twitter.com/messages/compo… 2/2

@ChrisCookTTU Thank you for reaching back out to us. I am happy to help in any way that I can. I sincerely apologize for any inconvenience that you've experienced. Please click on the link below to continue this conversation as a Direct Message. 1/2

@ChrisCookTTU Would you please provide the item/model number of the batteries, the date of purchase, invoice number and store location. I'd be happy to look into this further. You may provide this information privately by visiting twitter.com/messages/compo… (End)

@ChrisCookTTU Thank you for reaching out to us. I'm very sorry for the issues you have experienced with the batteries. There has not been an uptick in reports to us about batteries not lasting as they should. (1)

@Delay__Delay The After Sales Customer Service number for Kobalt is 888-356-2258. Their hours are Monday–Sunday, 8:00 a.m.–8:00 p.m., EST. They are in the best position to assist you with this inquiry. If there is anything else I can do to assist you, please let me know.

@agruenberger Thank you for reaching out to us, Andrew; I will be happy to assist. In regard to this matter, please reach out to our Kobalt team at 888-356-2258 Monday–Sunday, 8:00 a.m.–8:00 p.m., EST. If I can assist you with anything else let me know.

@Patrick75679141 Thank you for reaching out. I will be happy to further assist you. Can you please provide me with the item and model number of the toolbox you are looking at and your zip code in a DM? I look forward to your response.

@MFifthaccount Reply from user SIT1 4/10 Twitter Post

@lowes_qa , Testing3 Twitter public post 4/10 SIT1

@lowes_qa , Testing1 Facebook public post 4/10 SIT1

@codyology Be sure we have your name, address, store location & phone number for documentation. I look forward to hearing from you. twitter.com/messages/compo… 2/2

@KobaltTools @Lowes due to the no hassle warranty of kobalt tools at a local store. I got denied a warranty exchange on a eligible tool. Should I switch brands or is there something else to do.

@codyology Thank you for contacting us, Cody. I am happy to assist you today. I apologize for any inconvenience this has caused. Please click on the link below to continue this conversation as a Direct Message. 1/2

@Naina486344 test

@lowes_qa 20/3 hello