michael maclennan

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michael maclennan

michael maclennan

@maclennanm

Building America's Best Drive-thrus

Katılım Ekim 2011
175 Takip Edilen46 Takipçiler
michael maclennan
michael maclennan@maclennanm·
Heading to the @NatlRestShow next week. If you wake up thinking about drive-thrus, I would love to compare notes. We have live deployment data on voice AI upsell, take rates, and offer A/B testing. DM to grab time or come say hi. #2026RestaurantShow
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michael maclennan
michael maclennan@maclennanm·
Voice AI changes that. Controlled, repeatable, finally testable. Across live locations: - Suggestions or upsells on 70 – 95% or orders - Offer accept rates over 20% - Order sizes increasing 3 – 7% - Estimated store-level profit impact: 15%+ Wrote it up. Comment or DM for the white paper.
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michael maclennan
michael maclennan@maclennanm·
After analyzing thousands of orders, yes. Fewer than 10% of conventional drive-thru orders include a suggestion or upsell. Crews are graded on speed, people hate hearing no, and there's zero observability. It's structural, not a crew problem.
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michael maclennan
michael maclennan@maclennanm·
At Square, our kiosk orders averaged 15 - 20% higher tickets than the counter. Optimized flow. Less social friction. No time pressure. So at @MeetArc, we asked: is that same latent demand sitting in the drive-thru?
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Mira Murati
Mira Murati@miramurati·
Today we're sharing our work on interaction models. A new class of model trained from scratch to handle real-time interaction natively, instead of gluing it onto a turn-based one. youtu.be/A12AVongNN4
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Rosie MacLennan
Rosie MacLennan@RosieMacLennan·
Thank you @JustinTrudeau ! 🇨🇦
Justin Trudeau@JustinTrudeau

Thank you, @RosieMacLennan, for giving Canadians so much to be proud of and for inspiring countless others with your story. You may be retiring from competition, but we know you’re bound to do even more great things – and we can’t wait to see what your next chapter looks like.

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Thomas Templeton
Thomas Templeton@TempletonThomas·
In October we announced that we’re considering building a bitcoin mining system, out in the open & alongside the community, and we’ve decided…we’re doing it! We thought we’d share some more details on how our initial discussions are going and where we’re headed next.
jack@jack

Square is considering building a Bitcoin mining system based on custom silicon and open source for individuals and businesses worldwide. If we do this, we’d follow our hardware wallet model: build in the open in collaboration with the community. First some thoughts and questions.

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Square Canada
Square Canada@SquareCanada·
🆕 Introducing Square Register, the fully integrated POS and payments solution for all your business needs. Visit squ.re/CA-Register to learn more.
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Rosie MacLennan
Rosie MacLennan@RosieMacLennan·
Happy Halloween! 🎃 👻
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Square Japan
Square Japan@SquareJapan·
[新端末発表RTキャンペーン!] 本日、Squareはカードリーダーを一新しました! 発売記念として、今日から5日間、Square加盟店のレアアイテムをプレゼントします!本日は南三陸ミシン工房さんの「分身ふなっしー」か「星柄ポーチ」を5名様に。 👇ルールは簡単👇 フォロー+RTするだけ! #さあスクエア
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Square
Square@Square·
🆕 Introducing Square Register ➡️ squ.re/register
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Rosie MacLennan
Rosie MacLennan@RosieMacLennan·
I #LoveToPlay because it connects humans regardless of who you are or where you are from. Play brings joy. @RightToPlayCAN
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Square
Square@Square·
🆕 Introducing Square for Retail: A new point-of-sale app and complete set of tools for retail businesses. squ.re/2k2NNNQ
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