
Matthew Hazard
1.7K posts




Booked an @AkasaAir ticket via @agoda and accidentally selected Navi Mumbai instead of Mumbai. Tried cancelling via Agoda - they showed a cancellation fee of ₹4,764 and refund of just ₹1,571. Then I checked directly with Akasa Air. Akasa Air’s own cancellation page shows: • Total deduction: ₹299 • Refund amount: ₹6,076 Akasa customer care also confirmed the airline cancellation charge is only ₹299, and since the booking was made through Agoda, the refund would go back to Agoda. So the obvious question: If the airline is deducting only ₹299, why is Agoda charging me ₹4,764? That’s an extra ₹4,465 for what exactly? Charging 15x the airline’s actual cancellation fee for the same ticket feels completely unethical. @agodaindia please explain this loot. @AkasaAir passengers deserve transparency from booking partners. @jagograhakjago @MoCA_GoI


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