Sue Murphy

@British_Airways I’ve tried sending a message. But again you insist on thinking it’s about a lost bag It’s about your cabin crew spilling boiling water onto him. How can I contact someone about this please?

@nzsuem We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Corry 2/2 twitter.com/messages/compo…

@British_Airways you spill boiling water on my boss on a flight (who was traveling in business class) and the incident report says it’s a lost bag. How do I contact someone to discuss this please?

@thameswater can’t get onto your website on phone or laptop (two different browsers) what’s the problem?

@Waterstones you tempted me with double points over Easter so I ordered click & collect. Couldn’t buy in store as was away. But when I collected & paid today I didn’t get double. Appreciate it’s not a lot but I would have paid online in advance if was an option.

@Hyperoptic Thanks for responding. And hopefully it’s back to super reliable again soon. I’ve been with you approx 8 months now and never had any issues before now.

@nzsuem Hi Sue! We are experiencing issues in several areas, and our network team is doing their best to resolve this. Thank you for bringing this to our attention and for all your patience and understanding.

@Hyperoptic my WiFi is constantly dropping out today. Never had a problem before now. Help.

@Jetstar_NZ my parents recently travelled with you and needed assistance. Your staff were great and made it a pleasant experience for them. 🙏 thank you!

@AerLingus any reason why online check isn’t available for return flight tomorrow morning? Had no problems with the outbound flight.

@artfund would love to get the three month trial membership for £15 but when I try I get a message telling me to review errors and try again. I did have trial membership back in 2019 and have account.

@TfL thank you to the lovely staff member at Leicester square who was happy to help my elderly aunt get safely into the tube after she had a fall.

@TodayTix Exceptional customer service. Never needed to use before today but very impressed. Definitely encourages me to continue buying tickets through you.

@Worldle_Game what is going on here 😮

@LloydsBank Such a shame. I’m not even unhappy with Lloyds. Surely you do know it’s cheaper to retain a client than get a new one. The lack of appreciation has made me look elsewhere.

@nzsuem We don't currently have any incentives for upgrading your current account, I'm afraid. If you wish to open new savings accounts you can find info on the accounts we offer and how to apply via the 'Apply' menu at the bottom of the app. ^Katy

@LloydsBank I thought I’d speak to you before switching in the hope you might appreciate current customer. When I call I get message saying you’re busy and I can’t even hold. Changing banks is looking more attractive by the minute.

@LloydsBank I do have & use Lloyd’s mobile app. And no I don’t have current acc elsewhere. I was hoping to avoid leaving Lloyd’s but incentives elsewhere are very tempting.

@nzsuem Just to clarify, do you currently use our mobile app? Also, do you have a current account elsewhere with another bank? ^Katy

@LloydsBank I was wanting to upgrade my current & savings account. Ideally with an incentive as I can get incentive from other banks.

@nzsuem Hi Sue. I'm sorry to hear this. What is it that you're looking to discuss? ^Tony

@bookingcom can now see that the refund you say you’ll give will never get paid to me. You promise but provide nothing. All comments are from people having the same issues and your replies are all empty promises back. Shocking “customer service”

@bookingcom so frustrating dealing with you when there’s been a problem. Painful. Please provide details how to escalate an unresolved issue. DO NOT suggest customer service - this needs to be escalated.

@facebook why can’t I login on my phone as usual - get the below

@virginmedia what’s the issue with my broadband? I’m in n4. Can’t get service checker to work either. Been offline for an hour now.