Jesunifemi

I am writing to formally complain about the ongoing issue with my MTN 5G MiFi device, which has significantly affected my productivity and internet experience. I purchased the MTN 5G MiFi on March 25, 2026, and the device connected properly to the 5G network without issues until April 30, 2026. Since then, the MiFi has been unable to connect to the 5G network despite being in a confirmed 5G coverage area. After noticing the issue, I contacted the MTN customer care line multiple times over several days to report the problem. Following my complaints, an MTN engineer visited my location in Ilesa, Osun State, to investigate the issue. After carrying out checks, he confirmed that there is good and stable MTN 5G coverage in my area. However, he stated that the issue was related to the device itself and not the network. Based on his recommendation, I visited the MTN office to report the faulty MiFi device. The staff attempted several troubleshooting procedures, but the device still failed to access the 5G network. During the process, I was informed that I am not the only customer experiencing this issue and that several other users of the MTN 5G MiFi are facing the same problem. This situation is extremely disappointing because the device was marketed and sold as a reliable 5G MiFi product. A device that stops accessing 5G within a short period of purchase raises serious concerns about its quality and reliability. As a customer, I feel misled and frustrated by this experience, especially after spending money on a product that no longer performs its primary function. The issue has negatively affected my daily activities and productivity, as I rely heavily on stable and fast internet connectivity for important tasks. Cc:@fccpcnigeria @ConsumersNCC @MTNNG @MTN180 @NgComCommission

The type of girl you see 5 seconds after getting a girlfriend

@EthosReviews Good evening I got a 5G mifi from MTN for the purpose of having a 5G connection. For more than 3 weeks, it stopped connecting to 5G and I am in a 5G coverage. I called the helpline and went to their Mtn office with no solution. They keep telling me that they are working on it for the past 2 weeks. And this issue is a general issue We are being scammed of our money. The mifi price is 70k. Please I will like you to act on it. Thank you so much I will be waiting for a response

@ajseun @MTNNG @ConsumersNCC It’s so annoying @ConsumersNCC @fccpcnigeria please we are being scammed of our money. This is unfair @MTNNG @MTN180

@ofc_barry Told you it’s not your location. @MTNNG workers are complaining about the device. @ConsumersNCC should sanction @MTNNG and customers be refunded. It’s crazy to spend 70k and not get what I paid for.

About the 5g MTN MiFi issue, their engineer has contacted me and came to my location. He run some test on the network and on the device, he confirmed there is a good quality 5G connection in my location and that the 5G MiFi device is the device that has issues. I can use the 5G network on my phone Note: the issue has been going for almost 3 weeks now @ajseun @MTNNG @MTN180 @ConsumersNCC So MTN COME AND WORK ON YOUR DEVICE OR REFUND US

Day 3 of calling out MTN on their 5g mifi. Do the right thing Mtn @MTNNG @MTN180

MTN come refund us our money abeg “ @MTN180 @MTNNG

@RoyalX001 @teddytoobizzy The Mtn 5g mifi. After a month of usage, it will stuck at 4g

@ofc_barry @teddytoobizzy What is a scam ?

@RoyalX001 @teddytoobizzy Don’t get it oo. It’s a scam

@teddytoobizzy Buy 5G mtn pocket mifi

@MTN180 @ConsumersNCC @fccpcnigeria @NgComCommission The issue is not in the location but the device

@ConsumersNCC @ofc_barry @fccpcnigeria @NgComCommission Y'ello @ConsumersNCC. The reported 5G network issue in General Hospital, Isale general, Ilesa, Osun state, is receiving attention by our technical team. An update will be shared once it is available. Please bear with us. ^SL

If you have the intention of buying the 5g mifi, don’t. It’s a big scam. After 2 month of usage, your network will be stuck back to 4g. I called customer service and went to their Mtn office no solution to it. I need refund !!! @MTN180 @MTNNG Cc:@ConsumersNCC @fccpcnigeria

@ajseun @MTN180 @MTNNG @ConsumersNCC Same here too. @MTNNG @MTN180 take note

@ofc_barry @MTN180 @MTNNG @ConsumersNCC I doubt d issue is with your location. My MTN sim received 5G signal consistently on my phone, but d MiFi device never connected to 5G. I tested it in diff locations. D problem is clearly with d device, and if we are not getting d service we paid for, then we deserve a refund.

MTN @MTNNG @MTN180 so you are telling my issue is resolved keh. Omo come refund me my 70k. Una Dey craze

🚨 Gavi: “Message to new signings? Be here for the team, it’s what matters. We do not need kind of stars attitude”. “We are all together here. We fight all together in one direction”, told Mundo Deportivo.

@ajseun @MTN180 @MTNNG @ConsumersNCC Got a call from Mtn that an engineer is coming to my location for a resolution. I will see how it goes

@ofc_barry @MTN180 @MTNNG @ConsumersNCC I was told to do the same thing which I did, no result. I even reset the device to factory settings twice. The device is bad one.

@MTN180 @ajseun @MTNNG @ConsumersNCC Look at their response

@ofc_barry @ajseun @MTNNG @ConsumersNCC Y'ello@ofc_barry, thank you for contacting us and for waiting. Sorry to read about your experience. Please refer to DM for feedback. ^SL

@MTN180 @ConsumersNCC You are not engaging me @mtn

@ConsumersNCC @ofc_barry Y'ello @ConsumersNCC, thank you for your message. @ofc_barry is currently being engaged. An update will be shared with the commission. ^SL

@MTN180 @joechuxx @MTNNG is a terrorist organization. They will frustrate you by all means possible. A company that is so incomptent, that they'll not respond to your emails. And when, if they respond, they'll respond off point as if they didn't read the content of your email. Rubbish!

@ajseun @MTNNG @MTN180 I also took the device to the MTN office in Ilesa. They also don’t seem to know much about their own MiFi device. I feel like they are intentionally causing the issue. @ConsumersNCC please investigate this oo

@ofc_barry @MTNNG @MTN180 I had the same experience, so I took the device to their office at Mobile Ring Road, Ibadan. Surprisingly, the staff there don’t even seem to understand the device they are selling. They have had the device since last Friday, and I haven’t received any update from them.

Day 2 of calling out MTN for scamming us with their new 5g mifi. If you have the intention of buying the 5g mifi, please don’t. It’s a scam and you will be stucked to 4g. @MTNNG @MTN180