Sarah Rees

@PinnacleSF @AmeyLtd I appreciate your response. A resolution is not much to ask for, would have appreciated it yesterday as today I've been unable to work due to the ongoing issue. Not to mention my health not being taken into consideration! I await your call.

@rees_sarah0212 @AmeyLtd Good afternoon Sarah. I’m very sorry to hear about the immersion heater issue that has left you without hot water. I’ve spoken with your partner and DIO RAMS provider AMEY, and agreed to call tomorrow at 08:30am to progress a resolution. Many Thanks Craig

@PinnacleSFA @AmeyLtd No hot water + immersion fault tripping electrics. Logged as emergency (medical). Given Tues appt (3 days). I have Hashimoto’s & can’t tolerate cold = no usable washing. What’s being done TODAY?

@PinnacleSF @PinnicleSF @AmeyLtd Still no response!! Not an emergency apparently?!! 48 hour call out?!! Shambolic! Disgusting service!!