Mandy Wesley-James

@askCallCenter13 Not much point, I've bought elsewhere with a delivery cost of £6.95, not £129!

Whatever happened to customer service and giving the best service possible @DFS. £129 for delivery of a sofa costing £699, meaning it's over 20% extra!! Plus we missed out on your spring offers by a day, but you're just not bothered in a sale by offering this discount!

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@greeneking are you able to justify how you can charge £2.45 for some cordial for a drink of squash??? Was astounded at the cost during a recent visit where 3 of the party of 6 had squash and it was £7.35!!!!

@baxiboilers so disappointed with your service. Not sure why you offer a guarantee when it's so difficult to get an engineer when your boiler breaks down!!

@Wickes your Tradepro event is currently 15%, but it's only giving me 10% discount at online checkout?!?

@PhotoBox_Help Had an offer from McDonalds for a free canvas, but the code isn't working. Help please.

@currys bought a TV but hadn't set it up till today (34 days after purchase) as the room wasn't ready. Realised that it doesn't have smart features and I don't have an aerial. But I can't exchange!! Disappointed!

@screwfix Help please, £10 off £100 voucher not working!!

@Screwfix I've got a voucher, £10 off £100 spend, valid till 17th September, but it's not recognising the code. Please help. Thanks.

@HMRCcustomers had to call about child benefit and took nearly an hour to get through, and I've been charged £12 by my call provider. Disgusting when I was chasing payment from you!!!

@Wickes So what will you do about it??

@wesbird27 Hi Mandy, I'm really sorry about this and for the inconvenience caused. - Scott

@Wickes 15% off day but it's only giving 10% off at the checkout!

@Wickes Yes I was, it only deducted the usual 10%, even though it stated on the main page about the 15%!

@wesbird27 Hi Mandy, I'm sorry to hear this. Are you logged in to your Trade pro account on our website? - Scott

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@BritishGasHelp issues with in home device, so the app says to message but it constantly says no agents available!!!

@Wickes Have you ever tried pushing a trolley with a child in your arms!! You make it almost impossible for a person with a child to shop there. Maybe consider providing some and let the parent be the person who decides if it's a health and safety concern!

@wesbird27 Hi Mandy, Thanks for reaching out to us. Due to health and safety we feel it is more safer for your child to be in your arms or by your side. In the unlikely event something falls from a shelf you can get yourself and your child to safety more quickly and easily than if your c...

@Wickes - Why do you not have 'normal' trollies with a seat for children. If I go with my little one, I have to try and steer one of your trollies and hold her too. It's almost like you think mum's, or dad's, don't go to the store with a child!

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