U.S. Bank

Good morning, Kevin. Thank you for taking a moment to leave us a comment. We understand the importance of being able to reach a representative in a timely manner, and our teams are working diligently to assist each customer. If your need is urgent, we recommend remaining on the line for the next available agent. If your inquiry is not time-sensitive, you may consider calling back at a later time to help increase the chance of connecting with a representative more quickly. We’re also happy to assist with general banking inquiries here on social media—just send us a direct message with additional details. Additionally, you may log in to online banking to use our Smart Assistant or chat with a banker. For information on how to chat with a banker, please visit: usbank.com/customer-servi… . We hope this information is helpful. Best regards, ^Kortnee

@usbank Hi. I've been on hold for 2 hours. You think I'll participate in your brief survey? I'm about to remove my $4.5K a month bank account from your books.

Hi Joshua, we understand you are interested in the Kroger card because of the rewards that are offered. The process to earn the rewards is quite simple. The digital wallet requirement is that you must pay with one of the following: Apple Pay Google Pay Samsung Pay Setup takes 2–3 minutes, and after that, it’s no harder than tapping your phone or watch. Please let us know if you have further questions. All the best, ^Kim

Hello again, Shawn. Thank you for the additional details you have provided. We would like the chance to have this matter escalated for additional review. Please DM your phone number, and we will be glad to call you to start this process. We look forward to hearing from you. Have a great weekend. ^Kim

It has been over 6 months…every agent had different story including the first one who denied the promotion was even real until I said I have the paperwork and demanded a supervisor. Have had *many* different cards and promotions for both personal and business and have never experienced anything like this…in particular as it relates to a promotion that was mailed directly to us in form of invitation mailer. Spend was hit within a week of getting the card back in September. Account always in good standing. I’m confident that I will give another week for the “escalation” and nothing will happen based on last two interactions.

@usbank it has been 6+ months now after opening a Kroger branded credit card. The promotion was for a statement credit based on spend. This was completed and every time we have patiently called we have received rudeness, denials and "just gotta wait it out." Today after another half hour on the phone was told that they would "escalate it" and wait another 10 days... Completely ridiculous on a promotion that you all invited us too...

@AllFarRightBoo We are glad to hear you are happy with the service you have received. Don't hesitate to let us know if you have any questions we can help you with. We wish you the best, ^Kim

@usbank thank you for all your efforts and increased credit limits so far Service like this is what customer retention excellence is all about

Thank you for taking the time to share your feedback. We want to be sure that your concerns are fully reviewed, so we would like the chance to talk with you about your experience. You can reach our 24-Banking team at 800.872.2657 or we can give you a call. If you would like us to reach out to you, please send a DM with your phone number. We will be glad to give you a call before the end of the business day tomorrow. We look forward to hearing from you. Sincerely, ^Kim

@usbank is giving fraud. They offer bonus when you open an account then their system does not flag your direct deposits correctly. They flag them as electronic pay so you never see the money they promise, smh

Hello Uche, thank you for your interest in an account with us. You would have to apply for a new account at a branch location if you don't have valid picture ID issued in the U.S. or a residence in the U.S. If you have plans to visit the U.S. in the future, you can find a branch location at usbank.com/locations. I hope this helps! ^Kim

@usbank I want to create US bank account from Nigeria

Anyone who can help me US bank account?

@Ghamlasio Hello Ghamlasi, thank you for taking the time to share your feedback. Do you have an account question we can help you with? If so, please send a private message with details. We will be glad to offer our support in any way we can. We wish you the best, ^Kim

Hello, Benjamin. Thank you for taking the time to provide your feedback. It appears your experience did not meet expectations, and we welcome the opportunity to learn more and offer assistance where possible. Please send us a private message with additional details so we can better support you. If immediate assistance is needed, our 24-hour Customer Service team is available at 800-872-2657. Kindly, ^Kortnee

@usbank is a bust! Thanks for your lousy customer service.

Thank you for reaching out to us. We never want a customer to feel this way. If this is in regards to a personal experience, please feel free to send us a DM with any additional details about the matter. We would love to learn more and help in any way that we can. All the best, ^Nathan

@usbank is absolutely pathetic. #Bank #USBANK #OnlineBanking #MobileBanking #DebitCard #CreditCard

Good afternoon, Shuyun. Thank you for reaching out to U.S. Bank. We understand you have a business account and are looking for assistance with setting up ACH debit and SinglePoint. We recognize how important it is to connect with a representative in a timely manner and want to ensure you receive the support you need. We would be happy to give you a call and help connect you with the appropriate team for assistance. To have an ambassador reach out to you directly, please send us a direct message with your name, phone number, and time zone. We look forward to the opportunity to speak with you soon. Sincerely, ^KT

@JohnBernasconi1 Thank you for the response and additional details. You should still be able to use your debit card if you have one, while the online access review is being completed. If we can help with anything additional, please let us know. Kind regards. ^HJ

@usbank I tried that and was told I was under a two day review

I am locked out of my US Bank account, go figure?

@medina_joh86368 I appreciate the response. If you'd like to review the situation with us, we're happy to contact you directly. We'll just need you to send a DM with your phone number. Warm regards. ^HJ

@usbank No matter who I talked to nothing changed. US bank told me to call the police

Stay away from US bank they steal from Seniors and can't be trusted

Thank you for taking a moment to share your experience with us, Kevin. We never want see a customer feel this way after speaking with our customer service team. If you would like to discuss your call further, please DM us with details of the experience. We will be happy to follow up and assist in any way we can. Kindly, ^Ryan

@usbank opened SMARTLY accounts. Tried to move 100k from PNC for highest cash back rewards. Thank god I talked to your India-based customer service reps & realized what a DUMBLY mistake I was about to make due to their incompetence. 🥵 bullet dodged. Wooooo

Good morning, thanks for commenting. I understand you are having trouble with the Zelle feature. There could be several factors impacting your ability to complete the transfer. I encourage you to contact our Online Support team at 800-987-7237. They can provide active trouble shooting and open a research case if needed. Kind regards. ^HJ

Thank you for reaching out to us. We never want a customer to feel this way. If this is in regards to a personal experience, please feel free to send us a DM with any additional details about the matter. We would love to learn more and help in any way that we can. We look forward to hearing from you. Take care, ^Nathan

Is it just me, but does US Bank and Wells Fargo Bank have really horse sh!t "customer service"? BOTH are TERRIBLE!!! imho

Hello, Cathy. Thanks for taking the time to comment. I understand you are locked out of your account and can't get a remedy to the situation. We're happy to review the account with you, to see how we can help. Please send a DM with your phone number and an ambassador will contact you directly. Kind regards. ^Heather

@usbank We are having a problem with your customer support. We are locked out of our account and customer service can’t seem to communicate how to remedy this effectively.

More rewards for small businesses are coming. Stay tuned 👀. bit.ly/4sFjFX5