AutodeskHelp

@citizen_b3rt The best option is to reach out to our support agents on the original ticket you opened(send us the ticket # too so we can try to escalate), you might want to also visit the forums and post to our product experts who can help: forums.autodesk.com/t5/revit-produ…

@autodeskhelp Any thoughts as to why this is happening? It’s still stuck on processing.

@autodesk, my ACC Content Catalog has been stuck syncing since yesterday. My @AutodeskRevit templates, uploaded for a cloud upgrade, aren’t done—should take nowhere near this long. Customer service opened an elevated ticket, but I’ve heard nothing since. Please resolve this.

@Jcps_Deal Hi Ryan, you may need to contact our Educational team support directly with a case which you can do at the following: autodesk.com/education/supp… If you are having trouble verifying your educational enrollment you can contact customerservice@sheerid.com

Does anyone know of a KY rep for @autodesk? The automated software is not verifying Butler Traditional as a qualified high school and I need to speak to an actual person to fix this. Our students are competing in the state TSA competition and we need 2 laptops with software.

@citizen_b3rt Thank you for the update!

@autodeskhelp I had thought the original problem might have come from uploading 2020 RTE files, but the conversion hangup seems to be persisting with 2021 base files. A few weeks ago I uploaded a far larger (800+ MB) file and it unconverted in less time.

@skatterbrainzz Ahh thank you for the correction! We'll reach out to the proper teams.

@autodeskhelp Also, that form looks like it's intended for reporting other orgs violating Autodesk IP, but this is Autodesk Forums hosting unlicensed IP.

I keep reporting to @autodesk about people sharing unlicensed copyrighted materials in their discussion forums, but it doesn't seem to matter. I mean this must be really difficult to remove a link...

@DarkangelNexus @autodesk Hi there - this link may help: autodesk.com/support/techni… To launch the service utility independent of launching Fusion, hold ctrl + shift and then double click the Fusion icon. Let us know if that works!

what absolute NUMPTY over at @autodesk thought it was a brilliant idea to make the Fusion360 repair tool only accessible within fusion360? If your fusion360 needs repaired, it's probably not running, so how exactly do you get to that menu?? feckin morons.

@Proto_boi_jack Thanks for bringing this to our attention and for the @adskFusion team as well! We will let the proper teams know.

Hello @autodesk team, There is an issue with the authentication process in the Australian servers caused by the use of daylight savings time. This means people in Queensland cannot login to applications such as Fusion360 because of the time difference.

@stenders88 Thanks - SheerID is for educational license support; is that what you need? If so, you can view the Edu Support page here: autodesk.com/education/supp… If not, your best option is to open a direct support ticket:autodesk.com/company/contac…

@autodeskhelp @j3cu I've tried all possible support contact links, and there was actually one chatbot instance with a "Talk to agent" option, but it then redirects to a service called SheerID, which keeps referring to some sort of "Brand Offer". Has anyone actually managed to contact support, how?

@autodesk You guys have the worst customer support ever, is like talking with bots, they dont even read what you write, and when finally I get someone to email me back, is to tell me he will be out of the office until next week WTF

@JustJSorensen Hi Justin, we'll take a look into this further but also ask that you open a support ticket as well: autodesk.com/company/contac…

Ready to hit the slopes at Steamboat Springs? #skiresort #skiing #snowseason

@Tiagomoreira222 Hi Tiago, we will forward your request to the proper contacts for future consideration! If you need more help, please contact us directly: autode.sk/3Eylu3Z

@autodesk Boa tarde, sou do Brasil e não tem opção no seu site para admitir novos parceiros de vendas "Revendedor de valor agregado (VAR)" no Brasil. Teria alguma possibilidade no futuro de vocês aceitarem novos parceiros?

@BardenLyze @autodesk Hi Michael, very sorry for the disturbance. No exact time yet but we are aware and working on the issue. Keep an eye on the same dashboard for updates as they arrive: health.autodesk.com

@autodesk Looks like ACC Docs is down. any ETA on when this will be back up?

@MaverickReports Sorry to hear this, you will need to reach out directly to our support team to follow up on why the subscription was cancelled: autodesk.com/company/contac…

@autodesk Why do you keep cancelling my subscription? Trying to take out an Indie license - a few days later get email that you've cancelled - why?

#designers — what’s your biggest project goal this year?

@nair_san Our software is sold solely on our website or through verified resellers, also listed on our site: autodesk.com/buying/overview

@autodesk is this genuine software ? how do we verify genuine software?

@araia1906 Thanks for messaging us, feel free to ignore it. It's very likely someone misspelled their own email and put yours in error.

@autodesk got a verification email... didn't sign up for your service.

@tektonasd Very sorry to hear this, please reach out directly to support to assist you further: autodesk.com/company/contac…

hey @autodesk - any idea how annoying this is? I was on internet less than 12 hours ago - am trying to work in a hospital while my son is fighting cancer - am paying for SOFTWARE TO USE - NOT A WEB SUBSCRIPTION TO BATTLE!! 🤬🤬🤬

@hannahboomting Thanks Hannah, are you trying to just get to autodesk.com? Or a specific page? And you've tried clearing out your browser cookies and cache?

@k2945907916 Sorry to hear you’re having an issue with Powermill. Consider posting on their forum for help from the User Community: forums.autodesk.com/t5/powermill/c…

@autodesk @LA28 Powermill2023 is not compatible with AMD professional graphics card W5700 in Windows 10, causing model rotation to be laggy and surface selection to be inaccurate. How can we solve this problem?

How it started vs. how it’s going! #Autodesk 🤝 @LA28 Games

@dk_luc Thanks for letting us know - we'll reach out to the right teams to get this page fixed. If you can, check with our support page directly to get assistance on setting your indie license up: autodesk.com/company/contac…

@autodesk looking for Maya Indie price, can't check it despite my country being in the list of available ones (Brazil)

Let's start the year strong! Show us your first project of 2025 👇