Kerin Cosford

iOS 14 Gregggg Wallace Edition

@dannyamey twitter.com/levarburton/st…

@CurzonCinemas This still isn’t fixed - can I at least renew my membership at a cinema, or is this a lost cause?

@kerin Hi Kerin, I can assure you that our tech team are on the case and we are hoping for a fix this week. Thank you for raising this. Please let me know if I can help further. twitter.com/messages/compo…

@CurzonCinemas are you aware that membership renewal on your website is broken and has been for some time, due to the CORS policy on the vmc.curzon.com domain? Is a fix due any time soon?

@CurzonCinemas Payment handling on your website is still totally broken, neither renewing membership nor creating a new one works. Is this ever going to get fixed? Have you not noticed a bit of a drop off in revenue this quarter?

@CurzonCinemas Also your feedback form might be broken too, hard to tell really as it just redirects back to an empty form on submit

@Gorsefan Fascist

Good old London city centre, I hear there’s an M&S on the high street now

@nefarioustim 😘

@kerin Awww. Love you too, hun.

Damn I miss working with the team I worked with at Yahoo! UK. So much talent and skill, and constant imposter syndrome. It was the best place to grow and learn. Just been reminded again via my boss at the time; a scholar and a gentleman.

@TeamKnowhowUK how can I actually speak to someone in customer services? The email address is dead, phone number is a dead end, and you go silent on Twitter as soon as it’s convenient. How can I speak to a human?

@TeamKnowhowUK I did that and the request was rejected based on the order date, even though the item was only delivered 12 days ago. Please just tell me how I can return an item.

@kerin Hi there, there is a form on our website to process a return. It takes 1 minute to fill out, and is the quickest way to get this sorted. ^Morgan

@TeamKnowhowUK I’m getting a shockingly poor level of customer service when trying to return an item, entirely in line with your returns policy and consumer rights. How can I return an item bought online? Post it back to your registered address and issue a money claim in court?

@TeamKnowhowUK how can I return a product I bought online? I filled out the online form, and the request was incorrectly denied. I contacted you via Twitter and you have now stopped responding. There’s no option on the phone no. to speak to someone. How do I return an item?

@TeamKnowhowUK Sent a DM, but your Twitter bot is broken so I’ll call instead. Could you not just put this stuff on your website?

@kerin Hi Kerin, we can be contacted over the phone to 0344 561 1234, or alternatively, if you could DM us with details of your query we can look to assist. - Jake twitter.com/messages/compo…

@curryspcworld how can I contact customer services when there is no phone number, email or web chat on your website?

@Gorsefan wait - Grotesque instead of Perverted By Language

wot?

I fucked up some A levels and I turned out fine. Also survivor bias is a myth and definitely doesn’t exist