Consumer Policy Research Centre

See our new research with @MortgageStressVic cprc.org.au/report/austral… 2/2

New @abcnews piece "Why don't Australian banks offer 30-year fixed-rate home loans? Borrowers would benefit from them abc.net.au/news/2026-03-1… Australians are being used as shock absorbers for interest rate rises. But it doesn’t have to work this way. 1/2

WIN: A judgment handed down yesterday is expected to have major implications for Australia’s broken pawnbroking industry.“This judgment exposes just how broken the pawnbroking industry is in Australia,” Stephanie Tonkin said. @FCAupdate @natdebthelpline  consumeraction.org.au/consumer-actio…

Launch: Future of Australia’s NBN report. 🗓️ Tue 10 Mar | 🕔 5–6pm AEDT | 📍 UTS Aerial Function Centre, Ultimo. Panel moderated by Carol Bennett with Anna Brakey @acccgovau, Jane van Beelen @NBN_Australia Dr Gareth Downing (ACCAN). Register: events.humanitix.com/q1consumerfirs…

A reminder that the CPRC office will be closed from next week December 22, 2025 to January 4, 2026. We wish you a safe and happy holiday season. Thank you for your continued support in helping us create fairer markets for all Australians!

New CPRC research shows most Victorian rental homes still fail basic minimum standards. Renters report mould, poor insulation, unsafe temperatures and rising energy bills — leaving many in cold, damp and inefficient homes. Read: cprc.org.au/report/renting… cprc.org.au/report/renting…

New: CPRC Annual Report 2024–25 This year, we strengthened our impact across digital privacy, housing, sustainability and fair trading — shaping policy and championing consumer voices across Australia. 🔗 cprc.org.au/about/annual-r…

“I am delighted by these reforms as we hear from people every day who are trapped in dodgy deals and unfair sales models, struggling to enforce their rights..." @FCAupdate @CPRC_research   consumeraction.org.au/landmark-refor…

We recently launched our Renting in Reality research series.Today, we release the second report in the series, Insights from Victorian #Landlords. Read the latest report: cprc.org.au/report/renting…

"This is exactly the sort of case our consumer regulator should be taking to protect ordinary Australians in a concentrated market." @FCAupdate @natdebthelpline @acccgovau abc.net.au/news/2025-10-2…

What are your rights while shopping? A joint @CPRC_research and the Consumer Action Law Centre report found lodging a complaint about a faulty car can involve up to 60 steps - and that's if everything goes smoothly. @FCAupdate moneymag.com.au/refused-a-refu…

FAIRNESS: Read our joint SUBMISSION with @choiceaustralia @FCAupdate and @CPRC_research on how we can build a more productive economy that benefits all Australians! consumeraction.org.au/response-to-in…

Australians want the right to repair 🛠️ 85% want manufacturers to disclose appliance lifespans 79% want repairability information on labels Warranties cover ~4 years, but sales staff expect appliances to last 8 Misused & Confused 👉 Read more: cprc.org.au/report/misused…

New research out now 📢 Our Misused & Confused report reveals how Australians are being misled at the checkout with vague “green” claims — and why we need repairability and durability labels so households can make smarter choices. 👉 Read the report: cprc.org.au/report/misused…

Don't miss out on this live conversation about repairability! Learn from France's repair index and how it can benefit Australia. cprc.org.au/event/fix-it-o…

📢 New research with #TenantsVic : Setting the Price Victorian renters face unpredictable & often high rental increases — from 3% to 50%+ in a year — with no transparent system behind the decisions. Read more 👉 cprc.org.au/report/setting… #Housing #Victoria #Research

🛠️ Fix it or forget it! Join our live chat on how repairability labels could work in 🇦🇺 — and what we can learn from 🇫🇷 France’s repair index. 🗓️ 9 Oct 25 | 5PM AEDT 📝 Register now: cprc.org.au/event/fix-it-o… #RightToRepair #Sustainability #CPRC

The Commonwealth Bank's $10.25 billion profit is salt in the wound for the approximately 2.2M people on low incomes who were unfairly charged excessive fees by the bank over years. Excessive profits at the expense of the most vulnerable: ow.ly/WeUl50WPgS6 #CBAFeesScandal

New CPRC Research: Life in Residential Parks reveals key insights: 65% love their community, but 41% face management issues. Get the details here: cprc.org.au/report/life-in…

Subscriptions should be as easy to cancel as they are to start. But too many businesses use deceptive tricks to make services hard to cancel, confuse consumers and keep the money coming in. ACCAN has joined with @SenatorPayman and the @CPRC_research to call for an end to these deceptive and unfair cancellation practices. Subscriptions should be a choice, not a trap. 4500 people have so far signed on to say 'I agree'. Help us make a difference by signing the 'Click to Cancel' petition today: fatimapayman.com.au/click_to_cancel @consumer_action @choiceaustralia #clicktocancel #senatorfatimapayman #subscription #auspol #activism #consumerrights