@Kokomo_surf @Kokomo_surf hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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DeskChat
226 posts
@Kokomo_surf hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
Casey@Kokomo_surf
@Matalan do i need to return the 2 hangers with the items as this makes the package hard to carry on the bus and walk to my post office as it more than doubles the size of the package
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@nadlique68 hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
NadLique68@nadlique68
@Matalan You updated the dimensions almost instantly but the item is still online being allowed to proceed to checkout. Why? I did an order for this item and you cancalled it. After contacting. I was told it’s due to no stock but it’s still online.Can you locate the item and send please
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@DontWorryWho__ hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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@DontWorryWho__ hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
🇵🇸❤️@DontWorryWho__
Hi @Matalan I have been trying to return an item online for ages because it says item can't be returned in store. I have checked every section of the returns site but can't seem to see anything on how to return homemaker items
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@hols_elton hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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@Matalan absolutely awful customer service!! Ordered two cushions online showing on @_evride1ivery as out for delivery since 13th March. Extremely frustrating poor customer service communications can only offer me a refund unable to send out replacement items
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@hols_elton hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
Holly Baker@hols_elton
@Matalan absolutely awful customer service!! Ordered two cushions online showing on @_evride1ivery as out for delivery since 13th March. Extremely frustrating poor customer service communications can only offer me a refund unable to send out replacement items
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@mark120582 hello kindly follow back for us to be able to DM you kindly.
Mark Whitehead@mark120582
@Matalan It keeps saying you are not receiving my message. Do you have a customer service number to call?
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@mark120582 hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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@Matalan can you explain why a suit jacket that says available online on its tag is not available online, therefore not applicable for an online discount? Waistcoat and trousers are online.
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@mark120582 hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
Mark Whitehead@mark120582
@Matalan can you explain why a suit jacket that says available online on its tag is not available online, therefore not applicable for an online discount? Waistcoat and trousers are online.
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@mark120582 Hello kindly follow back for quick response and assistance please.
Mark Whitehead@mark120582
@Matalan Please open your DM if you wish for a message. The issue is I want to order a jacket online (for the offer), it says on the jacket tag it is available online, but its not online.
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@mark120582 Hello 👋thank you for bringing this to our attention.Kindly share your contact number for better service.Thank you.
Kind Regards^
Mark Whitehead@mark120582
@Matalan Please open your DM if you wish for a message. The issue is I want to order a jacket online (for the offer), it says on the jacket tag it is available online, but its not online.
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@mark120582 Hello 👋thank you for bringing this to our attention.Kindly share your contact number for better service.Thank you.
Kind Regards^
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@Matalan Please open your DM if you wish for a message.
The issue is I want to order a jacket online (for the offer), it says on the jacket tag it is available online, but its not online.
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@nadlique68 Hello 👋thank you for bringing this to our attention.We apologise for the inconveniences caused.Kindly share your contact number for better service.Thank you.
Kind Regards^
NadLique68@nadlique68
@Matalan Can you check your DM, I haven’t received notification for my delivery refund but also would really like an explanation why you cancelled an item. The item I did a while matalan order for. Please
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@xCharSeamanx hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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@Matalan please can you help me. Order was supposed to be delivered yesterday. Tried tracking and it says the number doesn’t exist and the tracking page fails to load.
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@xCharSeamanx hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
Charlotte ⭐️@xCharSeamanx
@Matalan please can you help me. Order was supposed to be delivered yesterday. Tried tracking and it says the number doesn’t exist and the tracking page fails to load.
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@MeltzerPredicts hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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@MeltzerPredicts hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
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@gusband1 hello we are really sorry for the inconveniences caused kindly follow back and send a DM so we can prioritize your case and assist you promptly.
Gus Devlin@gusband1
@Matalan Hi. I have an order 744836539 waiting to be picked up but I've had a cancellation operation in the meantime. So I might not make the final date to pick up my order. Can I get an extension on the time to pick it up please? Gus.
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@Matalan Hi. I have an order 744836539 waiting to be picked up but I've had a cancellation operation in the meantime. So I might not make the final date to pick up my order. Can I get an extension on the time to pick it up please? Gus.
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